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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1302 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers are positive about the 5.0 Cu. Ft. 8-Cycle Top-Load Smart Wi-Fi Washer's cleaning performance, large capacity, quiet operation, and ease of use. Many appreciate the washer's size and the effectiveness of the spin cycle. A small number of customers noted the absence of a center agitator. Overall, feedback is overwhelmingly favorable regarding the machine's cleaning ability and user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,302 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and friendly service. They were here at the specified time cleaned up everything took everything out answered all my questions would highly recommend Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and dryer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had read some reviews of the new HE washers that said they did not use enough water to get the clothes clean. This LG does a great job of getting the clothes clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no agitator! That took some getting use to. I need a step stool or a pair of wooden tongs to reach items at the bottom, but I love the bedding setting as I have quilts to wash and I was always worried an agitator would "eat" them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beauty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works super good and you can fit a lot in it. I have 5 boys so I’m constantly doing laundry the large load definitely help cut wash time in half.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer is washing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer arrived on time, and for a mere $15.00 was hooked up. Delivery service was great, and they hauls off the old one. Machine has been working great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing technology!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing what technology can do now a days , it notifies you on your phone when your washer is done and estimates the time your laundry will be done

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HAPPY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using for a month now. LG - 5.0 Cu. Ft. 8-Cycle Top-Loading Washer - White works great. Very happy with it. Only complaint is the WIFI is difficult to connect to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first HE washer. So far it does a great job. A short person may have difficulty reaching the bottom of the tub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a replacement to a 10 year old LG. It’s been everything I expected from this brand - efficient, effective , and great on the water bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer for medium to large family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer exceeded our expectations in every way. Handles big loads, conserves drying time by half by getting rid of rinse water, is quiet and well made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what we needed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far very pleased with the durability of this washer. Twins are involved here and it’s been doing a great job. Definitely have Bestbuy deliver!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer-less chore time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer!! Great capacity. Cuts my wash chore time in half. Can accommodate even comforters. Great on small loads too. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer, very easy to use, and I really like the smart features. My water bill has gone down a little since purchasing this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Different

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales person said it will wash differently from an agitator, she was right. Blown away by the efficiency, Very happy with the way it works;

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great size for large family

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine. The size cuts down the amount of loads I was per week. I read not being able to reach bottom but I’m 5’3 and have no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale and I’m glad I did. After some research I decided this was the washer for me. I really like the WiFi . It was easy to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice and clean

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Does the job and the customer service was excellent. I loved how easy it was to have an issue resolved with LG

    I would recommend this to a friend
  • Cons mentioned:
    Agitator

    Rated 2 out of 5 stars

    Mixed feelings

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washer but after owning it for a little over a year (just past warranty) it broke. LG sent a tech and fixed it as a “one time curtesy” which I appreciate but I don’t think it should break like it did. The washer agitator broke and it was out of balance causing it to bounce nearly across the room which scratched the side of my washer and dryer. Kind of frustrating.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey Katy, thank you for your review it is very important to us. It is disheartening to see that your Washing Machine purchase did not meet your expectations. I can understand how frustrating and inconvenient this situation may be for you and I would be happy to help. If you are in need of any additional assistance, feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rated 5 out of 5 stars

    Top Loader Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gone bother way and I like top loaders better than front loaders. No worry about smell or if the packet dissolved correctly. This washer works fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased over a month ago. Great bargain for a mid-range washer. Love the app - it’s nice to get phone notifications when the washer is done.

    I would recommend this to a friend