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Customer Ratings & Reviews

$1,999.99
Save $1,300
Comp. Value: $3,299.99

Customer reviews

Rating 4.6 out of 5 stars with 174 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Center Control, especially its quiet operation and efficiency. Users appreciate its ease of use, design, size, capacity, and space-saving design. However, some customers have reported issues with the dryer's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 174 reviews
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up is amazing and works great. Dryer works very well cloth come out dry not like others that always leave the cloth damp. Highly recommend unit.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there. Thank you for reaching out and sharing your feedback for your LG Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai. LG

  • Rated 5 out of 5 stars

    Exceptional Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product with excellent customer service. The buying process with Trey was outstanding. The drop off team with Pablo, was very professional and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is great, no worries, truly autonomous and stress free, I have been using it and so far is just great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer dryer combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer/dryer combo. And the delivery/installation went very smooth.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s so quiet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this unit for a little over a month now and love it. It’s quiet and offers so many options with both the washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Dryer Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This combo has great reviews. I second those reviews. Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer/dryer! All the functions are awesome and uses little water compared to my old set up. So Sat so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great LG machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine, cut time, water bill, electric bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yup I bought TWO!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these for my new build So sleek, great color, would definitely buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife LOVES the Washer & Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife LOVES the washer & dryer. They wash quicker and cleaner than our previous set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't hesitate. Just buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer tower is great! Lots of settings and options to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a front loader and very nice looking. Just don't overload with heavy towels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washing machine! I liked it because it saves space and is very good quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appears to be the best! Nothing I don’t like and everything I like!!! Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    G. O. O. D. P. R. O. D. U. C. T.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look nice and work good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer and dryer duo do the job and look nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderfull service and professional delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and installation was also great. Easy to work with

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, I rejected it twice because the merchandise arrived damaged. I finally canceled the purchase because I had previously rejected another severely damaged model. The worst part is that Best Buy wants customers to make calls to coordinate delivery, explain why they rejected it, and deal with other departments. It took me over a month and several calls to get my money back from the cancellation.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Wash Tower (WKEX300HBA) model. We appreciate your feedback and understand how important it is to receive your appliance in perfect condition without repeated delivery issues.

      For this model, one helpful step when receiving a new unit is to inspect the packaging and product immediately upon delivery before signing off, as this ensures any damage can be documented and addressed on the spot. If you’d like further assistance with this unit or guidance on coordinating a proper replacement, please send us an email at [email protected] so we can help you directly. ^Juvy LG

  • Cons mentioned:
    Dryer performance

    Rated 2 out of 5 stars

    Not as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as expected..... It stops drying when the clothing is still wet and you need to wait till it cools down to be able to turn on again. It smells terrible too and lint from clothing goes everywhere in dryer instead of in the filter ...

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Stephanie. Thank you for taking the time to review the LG Wash Tower (WKEX300HBA) model. We're sorry to hear about the dryer stopping unexpectedly and the unpleasant smell it emits. We aim to offer reliable, high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101#. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy LG

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