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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $3,299.99

Customer reviews

Rating 4.6 out of 5 stars with 168 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the 5.0 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Center Control's quiet operation, efficiency, ease of use, size, capacity, design, space-saving capabilities, user-friendly control panel, and useful features. However, some customers have expressed concerns regarding the dryer's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 168 reviews
  • Rated 5 out of 5 stars

    It’s so quiet!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this unit for a little over a month now and love it. It’s quiet and offers so many options with both the washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great LG machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great machine, cut time, water bill, electric bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer/dryer! All the functions are awesome and uses little water compared to my old set up. So Sat so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yup I bought TWO!!!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two of these for my new build So sleek, great color, would definitely buy again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife LOVES the Washer & Dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife LOVES the washer & dryer. They wash quicker and cleaner than our previous set.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't hesitate. Just buy it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer tower is great! Lots of settings and options to choose from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a front loader and very nice looking. Just don't overload with heavy towels

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washing machine! I liked it because it saves space and is very good quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This appears to be the best! Nothing I don’t like and everything I like!!! Buy!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    G. O. O. D. P. R. O. D. U. C. T.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look nice and work good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer and dryer duo do the job and look nice too.

    I would recommend this to a friend
  • Cons mentioned:
    Dryer performance

    Rated 2 out of 5 stars

    Not as expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as expected..... It stops drying when the clothing is still wet and you need to wait till it cools down to be able to turn on again. It smells terrible too and lint from clothing goes everywhere in dryer instead of in the filter ...

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Stephanie. Thank you for taking the time to review the LG Wash Tower (WKEX300HBA) model. We're sorry to hear about the dryer stopping unexpectedly and the unpleasant smell it emits. We aim to offer reliable, high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-dryer-why-does-my-dryer-turn-off-abnormally--20150485215101#. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy LG

  • Rated 5 out of 5 stars

    Delivery and installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderfull service and professional delivery and installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and installation was also great. Easy to work with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stackable washer/dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my purchase. It’s a pretty unit and works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Francis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I So much love it and am enjoying it. It’s perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not bad

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good enough to by not to bad good size for the price

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer doesn't dry well. Washer fabric softner container doesn't always work.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Dryer performance

    Rated 1 out of 5 stars

    Two of two didn't work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had two delivered and neither one worked. One was a replacement for the first unit. The dryer did not work on either. We had a home inspector come check and test the plug before the replacement was sent; the plug was "live," and the test showed that the washer/dryer was receiving electricity, so either mis-installed or faulty.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for reaching us. We are truly sorry to hear about the issues you have encountered with the delivery and functionality of your dryers. We understand how frustrating it must be to have received two units that did not work properly. We apologize for any inconvenience this has caused and we appreciate you taking the time to have a home inspector check the plug for electricity. Your satisfaction is important to us, and we would like to assist you in resolving this matter promptly. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Rated 1 out of 5 stars

    Worst experience getting a problem fixed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system was installed yesterday. The first time we used the dryer it gave an "error" message that there is a "Duct Blockage (80%)" "Check home exhaust system before using dryer." It took around an hour to schedule someone to come out and look at it--5 days from now with a 12 hour "window", and I have been on hold on the phone for over 30 minutes. They also charged me $250 for a 5-year warranty when I did not purchase a warranty. I'm going to have to pay for another repair service. Save yourself the hassle, don't purchase through Best Buy.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Catherine. Thank you for sharing your experience with us. We understand your concern about encountering an error message like the “Duct Blockage (80%)” right after installing your LG Washer (WKEX300HBA) model. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. Here are a few things you can try in the meantime: Ensure the duct leading from the dryer to the outside is clear of lint or debris. A clogged duct could trigger the blockage error. Sometimes the vent to the outside may be obstructed or blocked. Be sure it’s fully open and not hindered by anything. If the error persists even after clearing the duct, it might be worth trying a diagnostic reset. Unplug the dryer for about 1–2 minutes, then plug it back in to see if the error clears. Please send us a private message on social media @LGUSSupport with your details, and we can assist in ensuring your service request is prioritized or explore other ways to resolve the issue quickly. ^Juvy LG