Customer Ratings & Reviews

Hi, there. Thank you for sharing your feedback with us regarding the LG Washer (WKHC252HWA) model. We understand your concern about a washer that doesn't perform as expected. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

he error code and drying issues may be due to a technical glitch or setup problem. Please check the drain hose for blockages, as this can cause error codes and affect performance. A quick reset by unplugging the unit for 10 minutes might also help. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078.

If drying efficiency remains low, check the venting system for blockages, as improper venting can hinder drying even at high settings.

Feel free to message us on social media @LGUSSupport for further troubleshooting or to arrange a thorough inspection. We're here to help you find a solution. ^Juvy

Hello there, TonyT. Thank you for sharing your experience with us regarding your LG WashTower with Steam and Ventless Heat Pump Tech. We understand your serious concern that this unit has never worked correctly and stopped functioning completely after one year. We understand your inquiry about the reliability and operation of this unit and want to help ensure you get the reliable performance expected from your appliance.

We are sorry to hear that the unit ceased working and that the care plan has not been helpful yet. We certainly want to look into the complete details of the unit's failure and the repair attempts made under the care plan.

Since you are experiencing a complete power failure or operational shutdown with the washer and dryer unit, one basic step you can try is to perform a power cycle. Unplug the entire WashTower unit from the wall outlet for at least five minutes, then plug it back in. This simple step can sometimes reset the electronic control board.
https://www.bestbuy.com/product/lg-5-0-cu-ft-he-smart-front-load-washer-and-7-8-cu-ft-electric-dryer-washtower-with-steam-and-ventless-heat-pump-tech-white/JJ8VPZQQTW
We would like to investigate the history of service and the nature of the unit's failure to determine the best path for a resolution. Please send us a private message on Social Media @LGUSSupport so we can locate your purchase and service information and offer further assistance. We appreciate your patience as we work to assist you. —Renzo

Hi, DianeB.
The dryer for the ENERGY STAR® Certified LG Single Unit LG WashTower™ with Center Control™ 5.0 cu. Ft. Front Load Washer and 7.8 cu. Ft. Electric Ventless Heat Pump Dryer, Model # WKHC252HBA, is an Electric Dryer.
Unlike Gas Dryers that come with an attached power cord, for Electric Dryers, even stand-alone Electric Dryers a power cord (pigtail) connection between the wall receptacle and the dryer terminal block IS NOT supplied with them.
The reason that the power cord IS NOT supplied with Electric Dryers is that Electric Dryers have their own terminal block that must be connected to a separate 240 VAC, 60-Hertz, single-phase circuit, fused at 15 amperes. The type of power cord (pigtail) connection between the wall receptacle and the dryer terminal block must conform to your local codes and regulations.
Depending on what your local codes and regulations dictate, you can use a 30-amp, 240-volt, 4-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals
with upturned ends, or a 30-amp, 240-volt, 3-wire, UL-listed power cord with #10 AWG-minimum copper conductor and closed loop or forked terminals with upturned ends.
A 3-wire connection is NOT permitted on new construction after January 1, 1996.
A 4-wire connection must be used where grounding through the neutral conductor is
prohibited for (1) new branch-circuit installations, (2) mobile homes, (3) recreational
vehicles, and (4) areas where local codes prohibit grounding through the neutral conductors.
Just as with your Electrical Range Ovens, this is common among manufacturers, especially in regions like the US. It’s because of variations in the electrical requirements of each appliance, different electrical codes for each region, and varying electrical outlets in the home.
As annoying as that may be, dryer manufacturers don't bother giving you an appliance cord because it might not work for your situation. That's why the cords are sold separately...^Ivan.

Hello there, Corey! Thank you for sharing your experience with us regarding your WKHC252HBA unit. We understand that it hasn’t worked properly after just one day of use, and we understand how inconvenient it is to wait for a service call, especially when you need to wash your clothes. Your experience is important to us. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235

As a troubleshooting step, we recommend checking the power supply to ensure the unit is plugged in properly and that there are no tripped circuit breakers. Sometimes, a simple reset can help resolve issues.

If the problem persists, please reach out to the retailer where you purchased the washer, as they may provide additional support or options while you wait for the service appointment. You may contact Best Buy's Customer service 1 (888) 237-8289

We appreciate your patience during this time and hope you can find a resolution soon! —Avril