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Customer Ratings & Reviews

Your price for this item is $1,999.99
The previous price was $3,299.99

Customer reviews

Rating 4.2 out of 5 stars with 204 reviews

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Rating by feature

  • Capacity

    Rating 4.6 out of 5 stars

  • Dry Time

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

82%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 204 reviews
  • Rated 5 out of 5 stars

    Fantastic washer/dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'd like to provide a detailed review of the washer/dryer set I recently purchased for my upper floor, aiming to eliminate the need for constant trips up and down the stairs to my basement set. Before diving into the specifics, a few key points need to be addressed. To start, it's important to note that this review is entirely unbiased, as I paid for the product in full. There were no incentives or sponsorships from Best Buy or LG, ensuring an honest evaluation. Regarding installation, I strongly recommend considering the $29.99 installation service. The unit weighs a substantial 250lbs, and even with two fully-equipped adults, handling it without professional assistance can be quite challenging. Moving on to the positive aspects, the aesthetics of the set are fantastic. Placing it on my upper floor, where it's visible to anyone passing through, required a sleek design – a requirement that this set fulfills admirably. The user interface is user-friendly, with a simple wheel on the display for mode selection. Adjustments for temperature, spin, and soil level are easily made through button presses next to the display, with clear LED indicators. Importantly, you don't have to rely on the app, as all settings can be configured directly on the washer. For those who prefer using the app, pairing is effortless. The LG ThinQ app guides you through the process, making it as simple as scanning a QR code inside the door. The app provides convenient control, allowing you to monitor progress and make adjustments without physically being near the washer. An unexpected but pleasant feature is the interior light, allowing you to observe your load as it runs. However, it turns off when using the app, assuming you're not present – a minor inconvenience. The capacity is impressive, easily accommodating an entire laundry basket's worth of items. The built-in reservoirs for soap and softener are convenient, letting you set usage preferences for each load. In terms of noise, this washer operates quietly – significantly quieter than my standard basement washer. It's so quiet that you could comfortably sleep next to it during the spin cycle. Now, addressing the washing performance, it matches up well with our standard basement washer. The automatic dispensing system may even result in less soap and softener usage over time. Moving on to drying, it's essential to manage expectations. While it dries clothes to the same level as a standard dryer, it takes longer. The advertised two-hour cycle holds true for smaller loads, but a full laundry basket may take around four hours. For towels or comforters, expect a drying time of 6-7 hours. In conclusion, this set is perfect for upper-level laundry needs, offering the convenience of avoiding trips to the basement. However, for larger items like towels and comforters, the extended drying time is a trade-off. We'll still use our basement set for these items due to its faster drying time and cost efficiency with a gas-powered dryer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So Far, So Good...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to decide between this unit or the GE ultrafast 2 in 1 combo. They both have pretty much the same features and are very simular otherwise but the main reason I chose the LG combo was because of it's lint system. It's pretty much self cleaning as far as keeping lint off of the condenser fins. The lint trap itself is very easy to empty as it's done in one motion. The GE seems to collect lent in places that are had to get to and clean compleatly. The LG unit has a 5.0 Cu.Ft. capacity as opposed to the GE's 4.8 Cu. Ft. 0.2 Cu. Ft. does make a difference especially during the drying time (although the GE does have a larger heat pump system). I've had this unit for about a month now and have had no problems so far. I just remeber to do the maintainance just like any other front loading washer. Yes, it does take longer to dry clothes than a traditional dryer it's worth it when I don't have to remember to transfer clothes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A solid dual purpose unit

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit is a good option for those low on space or lack the ability to vent a dryer. The energy efficiency is very impressive; an estimated $13 yearly electric cost, if I understand the packaging correctly. I don’t use any smart features, so can’t comment on that. There are 2 downsides. The laundry is not always very dry at the end of the cycle. It’s usually not worth running another dry cycle, but sometimes is required for sheets and blankets. Also, the rubber gasket on the drum is supposed to wiped down with a cloth or paper towel to clear lint/hair between each cycle. I have two cats and this adds a fair amount of routine maintenance to the equation that is fairly irritating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no problem giving this unit 5 stars right off the bat. Does this washer dryer combo clean your clothes, yes very well. Most clothes are very dry, sometimes blue jeans are a little damp around the belt line, towels, sheets almost everything else is totally dry. These combo machines require a few minutes a week for maintenance, you must be diligent about cleaning up the lint to get the best efficiency, it's no big deal and only took 10 minutes. The new machine smell was pretty bad the first load or 2 so we started to use the downy pellets, after about 10 loads the smell is all but gone. This unit has been nice most large loads are finished in under 3 hours. We really like this washer dryer combo, frees up space in the laundry room, you don't have to switch clothes to the dryer, all in all it took a little experimenting with different settings to find the sweet spot but we are happy and glad we made the purchase. The dry time may seem long but the energy savings are worth it.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We appreciate your glowing review of your LG washer dryer combo! Your satisfaction and positive experience mean the world to us. We're delighted to hear that the unit cleans your clothes well, with most items coming out dry, and that the maintenance is manageable with just a few minutes a week of lint cleaning. Thank you for sharing your tips on using Downy pellets to eliminate the new machine smell. It's wonderful to hear that the machine is efficient, freeing up space in your laundry room and eliminating the need to switch clothes between the washer and dryer. We're glad to hear that you are happy with your purchase and that the energy savings make the dry time worth it. Thank you for choosing LG! ^Cris. LG

  • Rated 5 out of 5 stars

    Love. Love. Love!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine! I've had it about 3 months now and would never go back to a standard washer dryer set. It's just me so my loads are typically small but it handles my large (queen and king size) blankets just fine. 2 hours from start to finish and it automatically dispenses my softener and detergent. Occasionally i need to fluff and continue drying the bigger blankets but thats typical with most dryers I've used. Its in my storage shed for the time being but its awesome its a standard outlet-i didnt realize this when i purchased so that was exciting to find out. I was super hesitant but im so glad i went with this machine. Chefs kiss!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG All-in-One

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I give it a 4/5 simply due to the fact that I’ve barely had it a month, but I absolutely love it! It’s very simple to navigate and the EZ Dispense feature makes things even easier! I saw a lot of comments about the dry time and it almost scared me away, but I’m glad I went ahead and purchased it! The thing is, it’s an appliance that washes AND drys your clothes. It’s not going to dry your clothes as fast as a stand dryer because it’s not as “powerful” and was built to be an energy saving beast, and that it IS! Plus, the app is super cool and reminds you if you forget!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great 2-in-1 appliance!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quite happy with this so far. Clothes come out dry! Love that it doesn't suck all the warm air out of my house in the winter (due to the ventless design). Clothes are maybe slightly more wrinkly than traditional dryer because it doesn't get as hot but a fine trade off for convenience. I usually iron anyway. Plus now I have more room in my half-bath off the kitchen for more pantry/storage space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase and love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is amazing being ventless and runs off 110 you can put this anywhere. We have our in out primary bathroom. It also you can barely hear it when doing a load of wash

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this combo recently, it's super sleek and quiet. So far work fantastic.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Combo

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer dryer combo! Easy to use, so many options and features. Its super quiet.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. We are so happy to hear that you are satisfied with your LG washer dryer combo! We strive to make our appliances easy to use and packed with helpful features, so it's great to know that you are enjoying the many options available. The quiet operation of the appliance is also a plus, providing you with a peaceful laundry experience. Thank you for choosing LG for your laundry needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We are here to help! ^Cris. LG

  • Rated 5 out of 5 stars

    VERY HAPPY WITH MY WASHER/DRYER

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fortunately, I bought it at the Best Buy outlet at a good price and even though it has a dent, it works wonderfully. It is incredible how confident I am to make my purchases of these items at my favorite BEST BUY store!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer dryer combo is amazing. Very easy to understand and use. Love that you load it with laundry and co.e back in 2 hours or a little bit more depending on type of koad to clean dry clothes. The app makes it easy to check on status of washer and sends you a message when laundry is done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My lg washer/dryer combo!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new lg washer/dryer combo. It is the most modern system I’ve ever seen. It makes laundry day not much of a chore. I would highly recommend this machine to anyone looking for a new machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG combo washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Best thing is not standing and waiting to switch the laundry. App signals when it’s done. So far it’s the best thing for laundry!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer dryer open box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with my new lg washer dryer combo unit i got open box from bestbuy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer Dryer Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lI have had my combo unit for a few weeks and i absolutely love it. It’s very quiet and very user friendly. I'm beyond happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GAME CHANGER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a game changing home applience. Installation cannot be easier an outlet and a drainage hose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Combo washer/dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works perfectly and the space saved is wonderful. Plus no more lost items moving clorthes from washer to dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine, wash great, Dry heat and not make a noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it better than separate washer/dryers.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is bigger and faster than previous combo units. Has a detergent reservoir, too, so you don't have to pour a shot each time. The app works, it's quiet, very efficient - I'm impressed. It doesn't dry like a gas dryer, but IMO not having to transfer more than offsets that.

    I would recommend this to a friend