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Customer reviews

Rating 4.6 out of 5 stars with 351 reviews

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.6 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-351 of 351 reviews
  • Rated 5 out of 5 stars

    Mr. Frank

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is nice. It spins and drains well. I recommend the product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best washer and dryer. LG is so reliable!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy LG products and this washer is great! Easy to use and great design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, large capacity, easy load. Best Buy installed. No issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5 Stars

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great expeerienceKnowledgeable salaman great quick installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Old LG vs New LG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my old Whirlpool but not as good as my ten year old LG. Does not create as much motion as my other LG and makes sounds that my other LG does not. Maybe I should talk to LG about that.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never again will I do business with Best Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy service is trash. I purchased the washer and dryer as a set, they gave me an expected delivery date, which was a few days a way. When I went to schedule the delivery, there were no dates available for delivery. I called and they told me the items were not available and they did not have an expected date of when they would be restocked. This was after they took my money. They held my money for several days , they refunded the dryer and I was able to schedule a date for delivery for the washer. I had to Purchase a dryer from a different merchant paying delivery additional fees and higher price for the dryer, because they returned my money after the sales had ended for president days. I also had To purchase a dryer that did not match the washer I purchased . Also, the drivers who delivered the dryer were rude, just walked into my house. Didn’t say anything or ask where I wanted the dryer placed . I will not be purchasing from Best Buy again . This review is solely based off of my purchase and delivery experiences

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out to us. We understand the importance of having your LG Washer (WT8200CL) model and dryer purchase go smoothly. To optimize your new washer's performance post-delivery, we suggest a quick calibration and installation check:

      Leveling Check: Use a level on top of the washer to ensure it is flat side to side and front to back. If uneven, adjust the leveling feet to minimize vibration or noise during high-speed spins.

      Test Cycle: Run a "Tub Clean" or quick rinse cycle with an empty drum to verify proper water line connections and check for installation leaks. For more guidance, visit https://www.lg.com/us/support/product/lg-WT8200CL.APBETUS. We’d be glad to take a closer look into this with you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Rated 3 out of 5 stars

    Soapy mess!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large loads leave powder soap residue on clothes! Soap dispenser has water in it at all times!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, CraigM. Thank you for sharing your experience with us regarding your LG 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer. We understand your inquiry regarding the powder soap residue on your clothes and the water remaining in the dispenser. To help resolve this, we recommend ensuring you are using High-Efficiency (HE) detergent and avoiding overloading the tub, as proper water circulation is necessary to fully dissolve the soap. We understand that the unit didn't meet your expectations for cleaning performance, and we want to ensure your laundry comes out fresh every time.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-smart-top-load-washer-with-easy-unload-alpine-white/JJ8VPZHT9G
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Rated 1 out of 5 stars

    No Hot Water

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item in Feb. 2026. No hot or even medium warm water on Normal cycle. Repair service did not fix the issue. Could only get hot on Bedding cycle. Exchanged for new exact same model but the same issue. No hot or medium warm water on Normal. Warm on Quick Wash and Hot on Bedding only. I want a washer that provides at least med hot on Normal

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Cynthia. Thank you for reaching out and sharing your experience with us. We understand the importance of having your LG Washer (WT8200CL) model provide the water temperatures you expect. This unit is an HE washer that optimizes energy use, making "Warm" and "Hot" settings feel cooler than older models. To achieve the highest temperature on your Normal cycle, please check the following: Ensure the hot and cold water hoses are not reversed at the back of the washer or the home valves. Ensure your home’s water heater is set to at least 120°F (49°C). If the water heater is too far from the laundry room, the washer may finish filling before the hot water reaches the unit. For more guidance, visit https://www.lg.com/us/support/product/lg-WT8200CL.APBETUS. If you’d like us to take a closer look at your unit or explore additional options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy LG

  • Rated 1 out of 5 stars

    Very poor service - Delivered a defective equipmen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The equipment was a lemon. It did not work at all. The technical team was on ground to observe and recommended i immediately request a return of the ddefective washer

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, thank you for sharing what happened with your LG Washer. It’s clear the washer didn’t perform the way you expected from day one, and your note about the technical team recommending an immediate return really shows how quickly you acted to address the situation. Experiences like this can certainly disrupt your plans, and your message highlights how important it is to have equipment that works right from the start.

      If you’d like to review product resources or support information for your model, this page may be helpful: https://www.lg.com/us/support/product/lg-WT8400CW.

      If you need further assistance, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com and we’ll be ready to help. - Avril LG

  • Rated 1 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy having it checked it takes forever to wash 1 blanket

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sandra. Thank you for reaching out. We understand the importance of having your LG Washer (WT8200CW) model handle bulky items like a blanket without taking an extremely long time. One helpful step you can try is using the Bedding/Bulky cycle for a single blanket. This cycle is designed to manage heavier items by adjusting water levels and drum movement to help the washer balance the load more effectively. Adding a couple of towels can also help distribute the weight more evenly, which may reduce extended wash times caused by repeated load‑balancing attempts. For more guidance, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC. If you’d like us to take a closer look, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. ^Juvy LG