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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 312 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers love the 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its overall performance, quiet operation, and ample capacity. Many appreciate its ease of use and attractive design, with some noting the abundance of features. A few customers mentioned the limited cycle options as an area for potential improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 312 reviews
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    white washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wife loves it...happy wife, happy life! quiet, efficient, easy to use large deep tub

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level
    Cons mentioned:
    Cycle options

    Rated 4 out of 5 stars

    No soak cycle :(

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this washer a lot. It seems to be effective and is much quieter than our old GE. We chose this model as it is slightly easier to reach the bottom of the tub compared to the 5.5 cubic foot model. Why 4 stars? There is no soak cycle and I can’t find a reason why. To get a soak we start a cycle, then turn the washer off and turn it back on with a delay cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level, Overall performance

    Rated 5 out of 5 stars

    Quiet and efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new LG washer. Love the modern design with the glass top. Easy to navigate the control panel. Super quiet and efficient I’m a new customer of LG products, so far loving it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t go wrong!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been 3 weeks , so far I love this LG washer . It is exactly what I wanted . Simple to use , big enough to wash king size comforter. It was delivered as a set . Delivery was on time, they set me up and took the old appliances in less than an hour!!! Thank you Best Buy’s for the outstanding customer care. And Thank you LG for a great product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    A Clean Winner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large, very quiet, and easy to use. Big improvement over our very noisy GE models.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Wash performance

    Rated 3 out of 5 stars

    Top Load Was a Mistake. Seemed to be Defective.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ill start by saying Best Buy was phenomenal to work with and allowed us to exchange this machine to something we now love. Highly recommend Best Buy. We’ve had a front load washer for many years but wanted to try a top load. That was a mistake for our family. The problems started with an unbalanced load error on a pretty normal load of clothes. The next few loads didnt seem to work correctly either when the spin cycle would remain on 1 minute left for several minutes. I would shut the machine down after 5 minutes of spinning with 1 minute left. I unplugged and reset the washer. That fixed one problem but overall we didn’t feel like the clothes were agitated well enough and not nearly enough water was used. The clothes honestly didnt come out as clean as we’re used to. I would hesitate to wash absolutely anything bulky as I just dont get how this technology can tumble and clean thoroughly. I watched an entire cycle and the stuff on top barely made it under the water before the spin cycle started. If you can, watch some loads before purchasing and make your own choice. As I said, Best Buy brought us a front loader I picked out in exchange and we’re happy as can be now. We exchanged LG for LG with similar options. Awesome machine and very quiet. I recommend LG and Best Buy, just not top load washers.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us regarding your LG 5.0 Cu. Ft. Smart Top Load Washer. We understand your inquiry regarding the balancing and wash performance of this unit and are happy to hear you found an LG front loader that works perfectly for your family. We appreciate your continued loyalty to our brand and your feedback on our top-load technology.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-smart-top-load-washer-with-easy-unload-alpine-white/JJ8VPZHT9G
      For further assistance and any specific concerns you may have, please contact us on [email protected]. —Renzo LG

  • Pros mentioned:
    Capacity, Design, Noise level

    Rated 5 out of 5 stars

    New LG washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet operation l. Large capacity tub. Love the see through lid and top loader.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Best Washer Ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG washer is quiet, perfect size, I dont need a step stool to reach into the bottom and it looks great in my laundry room!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Ease of use

    Rated 5 out of 5 stars

    Switched from front loader to top loader, simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, not noisy compared to my front loading machine that was replaced. Clothes seem clean and fits a ton of clothes or blankets comforters. Simple design and interface. Not the most aesthetic looking washing machine but it gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Best Washer Ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It’s so quiet and I love the smart features that text me when the load is ready for the dryer. The remote feature is so convenient when you are super busy. Great purchase and I’ve been waiting for this for a very long time!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Overall performance

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is so functional and easy to use. Quiet and very efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Cycle options

    Rated 5 out of 5 stars

    Replaced our LG washer that worked hard for 10 yrs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This LG washer replaced our previous LG large capacity washer that lasted 10 years. A family of 8 has quite a bit of laundry and we were very pleased with the last LG washer. Our old LG dryer still works so no need to replace it yet. Seems like this washer is very similar to what we had so we are hopeful this one will make it to or beyond 10 years with no issues. Less cycle options but honestly these computer driven washers seem to know what the clothes need. And I simply smile every time the song plays to alert me to a completed cycle ☺️

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 4 out of 5 stars

    Large capacity, super quiet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is super quiet, I had to keep checking on it to confirm it was washing. I like the large capacity drum, it can easily accommodate a queen/king size comforter. However, the first time I washed my comforter, I had to run the cycle several times and the washer got stuck on spin for about 30 minutes. The app is helpful to keep track of the time left, but I noticed that counts are off often.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had washer for a few weeks now and it is easy to use and gets clothes and blankets very clean. Holds a decent amount of laundry and is very efficient, I would and will recommend to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Really like this washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a delight! quiet, clothes are clean, loading & unloading is definitely easier - even with its increased capacity over our old machine and - it fits in the same space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice washer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer so far! Looks nice, cleans well and the size is great too. Like the app with notifications, it helps remind you have clothes in the washer. First LG washer so if this continues to operate well next will be a purchase of a LG dryer

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Great for short people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of this washing machine makes it very easy to reach the clothing, compared to the last brand that I had where it was difficult for me to reach. It is easy to operate and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 4 out of 5 stars

    Futuristic dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clean modern design. More features than you will probably need. Large capacity and drys fast.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great for big family loads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer has plenty of room for a large load, is more quiet than our previous Samsung model. Hoping to see better energy efficiency with this new model as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Good looks and Practicality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient, easy to use and super quiet. It is quite large and easy to use for bedding items like quilts and blankets.

    I would recommend this to a friend
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