Customer Ratings & Reviews

Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the delivery status of your LG High-Efficiency Smart Top Load Washer. We would like to look into this for you.
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-smart-top-load-washer-with-easy-unload-alpine-white/JJ8VPZHT9G
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo

Hello Devon, we appreciate you reaching out and sharing your experience. We understand that this has been an ongoing issue with your new WT8200CW washer, and we want to acknowledge your feedback about the challenges you've faced with both the product and the service you've received. We will take your comments as a valuable opportunity for improvement.

We have a dedicated support page for the WT8200CW model on our website, which provides a variety of resources including a digital owner's manual, helpful videos, and frequently asked questions. This may offer some useful information regarding the error code you are encountering and potential solutions. You can access this page here: https://www.lg.com/us/support/product/lg-WT8200CW.ABWEEUS. If you require further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com.

-Avril

Hi, Erica. Thank you for taking the time to share what’s been happening with your LG Washer (WT8200CL) model. We understand the importance of having a new washer operate reliably, especially when you’ve already checked your hoses and water pressure and everything looks good on your end.

One helpful step you can try is inspecting the inlet filters located inside the hot and cold water ports on the back of the washer. Even a small amount of sediment can restrict flow and trigger an IE code. Remove the hoses, gently clean the mesh filters, reconnect them, and run a quick cycle to see if the code clears. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. We’d like to take a closer look at your unit and assist you directly. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue helping you. ^Juvy

Hi there, BobbyS. Thank you for sharing your experience with the LG - 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer with Easy Unload - Platinum Black. We understand your inquiry regarding the noise levels experienced during the rinse and spin cycles compared to your previous unit. Your feedback is important, and we want to ensure your washer is operating as intended.

To help reduce noise and vibration, we recommend verifying that the shipping bolts were completely removed during installation and ensuring the leveling legs are firmly adjusted so the unit does not rock. It is also helpful to confirm that the load is balanced and not tightly packed, as high-efficiency motors can produce different sounds than older models during high-speed extraction. We would like to assist you further and look into this for you.
https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-smart-top-load-washer-with-easy-unload-platinum-black/JJ8VPZHTSQ
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo

Hi, Atieno. Thank you for reaching out and sharing your experience with the LG Washer (WT8200CW) model. We understand how important it is for your appliance to work properly right from the start, and we’re here to help guide you through this.

The I.E (Inlet Error) code typically indicates that the washer is not receiving enough water. Here are a few steps you can try:

Ensure both hot and cold water faucets are fully open.

Check that the inlet hoses are not kinked or clogged.

Inspect the mesh filters at the hose connections for any debris and clean them if needed. You can find more troubleshooting tips here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-an-ie-error-code--1400510401752. If the issue persists or you’d like us to look into the gift card situation, please feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re ready to assist. ^Juvy

Hi, Andrew. Thank you for reaching out about your LG Washer (WT8200CW) model. We understand how important it is for your laundry cycles to deliver clean results. One helpful step you can try is selecting the Deep Wash cycle, which uses additional water and extended agitation to improve cleaning performance. Also, make sure loads are evenly distributed in the drum to reduce tangling and ensure proper wash action. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hello there, SylviaH. Thank you for sharing your experience with us. We understand that your WT8200CW washer's loud noises, shaking, and cycle repetition have been challenging. Your feedback is important, and we'd like to assist you further.

To address the issues you're encountering, please consider the following troubleshooting steps:

Balance the Load: Unevenly distributed laundry can cause the washer to become unbalanced, leading to excessive noise and shaking. Ensure that the load is evenly spread within the drum. Avoid washing single bulky items, as they can cause imbalance; instead, wash them with additional items to maintain balance. ​

Level the Washer: An unlevel washer can result in vibrations and noise during operation. Place a level on top of the washer and adjust its feet as necessary to ensure it's sitting evenly on the floor. This can help reduce shaking and noise. ​

Inspect for Foreign Objects: Sometimes, items like coins or small articles of clothing can get trapped between the drum and the tub, causing knocking sounds. After ensuring the washer is unplugged, carefully check and remove any foreign objects from the drum area. ​

If these steps do not resolve the issue, there may be a concern with internal components such as the suspension rods or shock absorbers, which help stabilize the drum during cycles. Worn or damaged suspension rods can lead to increased shaking and noise. ​
LG Washer - Troubleshooting Noises During the Cycle - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions tailored to your situation. We appreciate your patience and look forward to assisting you further.

—Renzo

Hi, Bran. Thank you for reaching out about your LG Washer (WT8200CW) model. We understand the importance of having a washer that works properly from the very first use. If you still have the unit on hand, one helpful step you can try is a power reset by unplugging the washer for about 60 seconds and plugging it back in. This can help refresh the control system and may allow the sensor to recalibrate. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235TWW. If you need further assistance or would like us to review anything before your return is finalized, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Rachal. Thank you for sharing your feedback with us. We understand your experience with the LG Washer (WT8200CW) model and the water fill level during wash cycles. This model uses high-efficiency Smart Water Level sensing, which adjusts the amount of water based on load size and fabric type to conserve energy and water.

To enhance water coverage, try the Deep Wash cycle and select the Water Plus option before starting your load for extra water. Also, ensure the washer is on a level surface for proper water distribution. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643.

If you need anything else, message us on social media @LGUSSupport, and our team will gladly assist you. ^Juvy

Hi, Matt. Thank you for reaching out. We understand the importance of receiving your refund promptly for the canceled LG Washer (WT8200CL) model order, and we appreciate you letting us know what’s going on.

One helpful step you can try is checking the order status and refund timeline through Best Buy customer service at 888-237-8289, as refund processing can vary depending on their policies. You can also review support information for your model here: https://www.lg.com/us/support/product/lg-WT8200CL.APBETUS. We’d be glad to look into this further for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy

Hello there, GeraldhG. We understand your inquiry regarding the clunking noise on your LG WT8200CW washer during cycle transitions. This sound can sometimes occur due to the drum shifting as it changes between cycles, especially if the washer is leveling or balancing the load. To help minimize this noise, please ensure that your washer is placed on a firm, level surface and that all four feet are properly adjusted for stability.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-smart-top-load-washer-with-easy-unload-alpine-white/6607181.p?skuId=6607181
If the noise persists or you notice any unusual vibrations, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further to ensure your washer operates smoothly. —Renzo

Hello there, STEVENG. We understand your experience regarding the cancellation of your LG WT8200CW washer delivery and purchase from Best Buy. We recognize that not receiving your product after a confirmed purchase is very disappointing.

Since your order was placed and then canceled directly by Best Buy, they are the best resource to provide assistance and information regarding your purchase status and any potential refunds or reorders.

We encourage you to contact Best Buy's customer service directly or visit their website at bestbuy.com/contact-us. Their team will be able to help you understand why the order was canceled and explore available options for you.
https://www.bestbuy.com/site/lg-5-0-cu-ft-high-efficiency-smart-top-load-washer-with-easy-unload-alpine-white/6607181.p?skuId=6607181
We appreciate your patience. —Renzo

Hi, Nancy. Thank you for sharing your experience with us regarding the LG Washer (WT8200CW) model. We understand your concern, especially after making a purchase and expecting timely delivery. Our goal is to make sure everything goes as smoothly as possible for you.

If you could, it might be helpful to reach out to Best Buy customer service at 888-237-8289 to check in on your order status. If there’s something specific causing a delay with shipment or installation, we’d love to help figure that out and see how we can speed things up on our end.

Feel free to send us a private message on social media @LGUSSupport with your purchase and delivery details. We’re here to help you through this and find a solution together. Take care! ^Juvy