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Customer Ratings & Reviews

$799.99
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Comp. Value: $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 323 reviews

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  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers love the 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer, highlighting its overall performance, quiet operation, and ample capacity. Many appreciate its ease of use and attractive design, with some noting the abundance of features. A few customers mentioned the limited cycle options as an area for potential improvement.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-323 of 323 reviews
  • Rated 4 out of 5 stars

    Old LG vs New LG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my old Whirlpool but not as good as my ten year old LG. Does not create as much motion as my other LG and makes sounds that my other LG does not. Maybe I should talk to LG about that.

    I would recommend this to a friend
  • Cons mentioned:
    Wash performance

    Rated 3 out of 5 stars

    Soapy mess!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large loads leave powder soap residue on clothes! Soap dispenser has water in it at all times!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, CraigM. Thank you for sharing your experience with us regarding your LG 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer. We understand your inquiry regarding the powder soap residue on your clothes and the water remaining in the dispenser. To help resolve this, we recommend ensuring you are using High-Efficiency (HE) detergent and avoiding overloading the tub, as proper water circulation is necessary to fully dissolve the soap. We understand that the unit didn't meet your expectations for cleaning performance, and we want to ensure your laundry comes out fresh every time.
      https://www.bestbuy.com/product/lg-5-0-cu-ft-high-efficiency-smart-top-load-washer-with-easy-unload-alpine-white/JJ8VPZHT9G
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Rated 1 out of 5 stars

    Very poor service - Delivered a defective equipmen

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The equipment was a lemon. It did not work at all. The technical team was on ground to observe and recommended i immediately request a return of the ddefective washer

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, thank you for sharing what happened with your LG Washer. It’s clear the washer didn’t perform the way you expected from day one, and your note about the technical team recommending an immediate return really shows how quickly you acted to address the situation. Experiences like this can certainly disrupt your plans, and your message highlights how important it is to have equipment that works right from the start.

      If you’d like to review product resources or support information for your model, this page may be helpful: https://www.lg.com/us/support/product/lg-WT8400CW.

      If you need further assistance, feel free to reach out to us at lgdigitalcare@lg.sprinklrsupport.com and we’ll be ready to help. - Avril LG