Customer Ratings & Reviews

Washer seems fine so far. Delivery workers did not include all parts when they delivered. They removed the foam insert that is one of the first things the user manual says to keep. This is important to have to move the machine in the future. Should be easy to resolve, right? Best Buy could not contact the delivery workers the same day to circle back and drop off the part. They also couldn’t figure out the right department to handle this. Finally someone said oh yeah they keep them for the open box sales. They offered to deliver to me. What they delivered were not foam? I give up. Also, a word of caution to watch the delivery / haul away workers very closely. They tried to run off with some valves that were attached to my old machine that they were hauling away. When I told them not to they questioned me and were difficult. They did finally return the parts.

So far so good only done less than 30 loads not comfortable making a complete review yet

Very efficient and gets clothing clean. It doesn’t become unbalanced using the AI Wash feature. Real game changer

Excellent highly recommend Quiet, cleans well, very nice look

Large efficient washer. Reliable, LG is a great washer and dryer.

This washing machine has been the best washer I've ever had. Its extremely easy to use and you can even control it from your phone. 10/10

Easy and quiet operation. The sloped front makes reaching into the washer very easy on the back. Does a great job!

Great product, easy to use, love it and my family do it

A very good washer. The only problem we have is we have to move our finger around to hit the right place on the start button to activate.

Excellent product 100% recommended for my A.igod and family

Very satisfied with this machine. Washes the clothes really well and was reasonably priced! Definitely would buy this washer again

LG Washer works great. No issues whatsoever. Thank You

My parents love this machine . It is easy to use . I recommended to my friends

I typically don't leave reviews, but I'm hoping to help save others from the constant headaches this brand new washer has caused us since it was installed professionally by Best Buy. We needed a new washer due to our previous washer's bearing failing around the 5-year mark. We found this LG with mostly decent reviews. The washer was delivered and installed and tested in an efficient and professional manner by Best Buy. The washer is on a flat, level surface (which is important to note for later), and I was able to do the first load of laundry without any notable issues prior to leaving town for vacation. After returning home and using the machine, we've had nothing but problems. Our previous washer with the worn- out bearings sounded like it was going to explode when it got to the spin cycle, and we were so glad to have this new LG installed to avoid hearing the loud knocking that would occur during spin cycles. However, a similar loud knocking sound happens during EVERY load of laundry's spin cycle without fail. Normal wash = loud knocking sound. AI wash = loud knocking sound. Quick wash = loud knocking sound. Heavy duty wash = loud knocking sound. You get the picture. Upon doing some research on this specific issue and actually coming across LG troubleshooting videos on YouTube addressing this very issue, I quickly realized this is a LG "smart washer" design flaw. There are SO many others out there who have experienced this same issue, and I wish I had found their feedback before purchasing this washer. LG's trouble shooting videos tell you that if you have too few items in the washer, it will go into an unbalanced mode, causing a loud knocking sound during the spin cycle. If you have too many items in the washer, it will go into an unbalanced mode causing a loud knocking sound during the spin cycle. If you have bulky items, it will go into an unbalanced mode causing a loud knocking sound during the spin cycle. If you have a mixture of heavy and light items, it will go into an unbalanced mode causing a loud knocking sound during the spin cycle. All of these combinations and many more leads to a loud knocking sound, and LG recommends you manually redistribute the laundry to help alleviate the issues. Who. Has. Time. To. Monitor. Their. Laundry. Cycles?! Shouldn't a so-called "smart washer" be able to wash loads of laundry without manual redistribution on every single load? Quick Wash cycles can take up to four-times longer due to the unbalanced issues that then prompt the washer to add more water and go through another cycle or two AGAIN and AGAIN. This is a total waste of water and resources, not to mention, a waste of the owner's time having to babysit each load of laundry. We have done all of the trouble shooting. This new washer: * is installed on a flat, level, sturdy surface. * is free from any foreign objects in the drum. * SHOULD be free from any issues with the machine's suspension and/or drum components (because it is new and was professionally installed and tested by the installers prior to their departure). Many of the reviewers and videos I've watched have shared that the only fix for them was purchasing another washing machine by a different brand. Many reviewers had multiple technician visits to no avail. We will be returning this washing machine. I've never in my entire life returned a washing machine, but this issue is exhausting and not worth the run-around of trying to troubleshoot issues that rest on LG and not the consumer. Please save yourself from being yet another reviewer coming her to express the same frustrations. Your blood pressure will thank you.

Awesome purchase and always satisfied with the way I'm treated

Excellent product lots of space for clothes , I would highly recommend

I like this product because it meets all the criteria i want in a washer. It’s simple and very easy to use.

I am fascinated on my washer. It is so quiet that I can barely hear it running.

This a good washer in my opinion. It is big enough for my queen size beddings and pillows.

This washer does not have a center agitator in it. It comes in handy when washing a quilt, comforter or large bedding. Cleans good on small or large loads but you still need to load it evenly inside the washer especially on the large loads.