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Customer reviews

Rating 4.6 out of 5 stars with 3381 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. Many appreciate the effective spin cycle and ample tub size. However, some customers noted the absence of an agitator and raised concerns about the product's long-term reliability. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 3,381 reviews
  • Rated 5 out of 5 stars

    Top load washer is the way to go

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This top load washer is so much better than the front load washer and I expect it will be much easier to keep clean. The features it has are great and we still don't know everything about it. If someone asked me, I would recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wash away your worries

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have yet to have any issues with this dryer at all. The only negative thing about it is that if you're using the programs on the app, you can't change the settings for water temperature, etc. Cleans everything great though and is easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleasantly surprised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer works well and has efficient cycle times. It does make a squeaking, nails on a chalkboard type noise that took some getting used to. Delivery process almost made me return the whole thing though. Overall, it’s better than my previous Samsung washer so I’m satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Highly recommended. Does a great job washing any size load and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced 12 yr old model that recently failed. Decided to purchase the latest similar LG model to the one that failed. Works just as well as the previous 12yr work horse.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When in use, a metal rattling noise can be heard. If the coronavirus were not causing trouble, I would be scheduling a service call on this machine. This unit replaces an LG washer I had for 8 yrs. Had probs with that one, too. Not sure why I chose this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Does what a washing machine is supposed to do.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have had good luck with this washing machine. It seems to clean the clothes well. The only trouble I have had is washing sweaters in laundry bags. They just don't stay balanced

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Perfect Washer for large family and comfortors

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG makes one of the best washing machines. We use ours 7 days a week and never any problems. Highly recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed an upgrade from a machine that we had for 10 years. We ordered this washer with its equivalent dryer. It’s worked great. We were pleasantly surprised by the jingle that plays at the end of the cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for bedding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and connect to App. Couldn't believe I could wash a comforter with room to spare. No more trips to the laundromat!!! Went back for the dryer but rebate expired - oh well, my old dryer still works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was part of the set I previously wrote about as being a great choice on Washer/Dryer set. I loved them so much, when I moved, I bought the same set again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer was a good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last washer was a LG front loader... we option for the top loader due to leads in the front door seal and we no longer have to bend down to get the laundry... I'm satisfied with this washer and would recommend it to others...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washing machine. It cleans well and spins almost all the water out of the clothes. My clothes dry faster now! I love the 6 motion technology that moves the clothes from top to bottom and around the tub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I am short so I have a hard time reaching the bottom of the tub but basically that would be my only complaint. And it’s ot a complaint, more a new problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I would recommend again and again. Purchased similar washer and dryer 10 years ago and purchased this one recently as house warming for my son and his wife.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, Best Buy associate was very helpful. Gave us a Military Discount and had an already good price. The units we wanted were available non a short time frame which met our scheduled needs.

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 2 out of 5 stars

    Having Problems

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not 2 months old yet. 1/24/20 no power, call to fix came out 1/27/20 said it was loose wire. 1/31/20 no power again, it’s not been a week yet. Call support again this time they can’t tell me when they can come out to fix it. They have to call me Monday to set an appointment. Gave them 2 stars because LG does make good products. I Have two phones and a TV, but maybe washer is not their thing.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      That's not good! We're sorry to see that you've run into these issues with your washing machine. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Rated 5 out of 5 stars

    Very large capacity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing how efficient a large top load washer can be! I’ve had this for about 3 weeks and love how well it cleans and handles large loads. My previous washer was an LG front load and made to switch to top load. Best decision ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE♡

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. The ability to program with the delayed start is awesome. Makes keeping up with laundry easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the service and product were excellent. everyone was great at best buy. delivery was great and was smooth and the delivery people were very nice. everything went very well.

    I would recommend this to a friend