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Customer reviews

Rating 4.6 out of 5 stars with 3381 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. Many appreciate the effective spin cycle and ample tub size. However, some customers noted the absence of an agitator and raised concerns about the product's long-term reliability. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 3,381 reviews
  • Rated 5 out of 5 stars

    Easy to use and good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price on a great brand. Decided to junk the old front loader which always retained water and created mold. So far Im happy with this LG model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Does a fantastic job for a high efficiency machine. Huge drum. Lots of modes and options. Only complaint is that I’ve never been able to get it connected to WiFi.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Top panel stops working multiple times

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has a very sensitive touch screen like panel for turning it on/off and selecting washer parameters. After about 6 months the washer would no longer turn on. After calling support, we were told to unplug the washer and hold the start button for 5 seconds and then plug the washer back in. This apparently resets the panel. This worked but then slowly it became a regular occurrence to have to unplug the washer and "reset" the panel. After about a month the reset solution would no longer work. The warranty repair person was very competent and knowledgeable and told us that you have to be very gentle with the panel. He replaced the panel and the washer started working again. It is now about a year after the initial repair and the same problem has started happening. This design appears to be flawed so if I were you I'd avoid this model.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased last year .This is wonderful washing machine doing great so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine, does its job well, and no issues!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased in Palm Beach

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic LG product. It has surpassed all of our expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been only using it for a month and thus far I like it. The machine is very nice looking and is quite (I got both, the washer as well as the matching dryer)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was excellent for this washing machine. Took a minute to figure out all the different features because my old washing machine I had for 26 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the Best!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are awaiting for this to be delivered. We know the great quality and dependability of Samsung washers. We currently have one, over 8 years and running strong! Great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer, excellent service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer itself gets 4 stars for being a good product product at a good price. The other star comes from the great service received in the store and during delivery/installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG Washer...it works great and large enough to wash my comforter for my bed, which I wanted. No more going to laundromat or cleaners to have it washed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sales person. Very informative. Great item, Great service, Installers did a great job. Communication as very good on when they would arrive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    delivery

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with washer and dryer with a prompt installation

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    Unreliable - randomly doesn't turn on.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost 3 years old, I wouldn't recommend buying this washer. It doesn't save on electricity or water so I mostly use the short wash feature for every wash. But the biggest problem is that it will randomly refuse to turn on. And LG offers a solution to do a hard reset which doesn't work and their suggestion is to call for service. They don't offer a way to call or comment on their CS resources. Do a search and you will see hundreds of unsatisfied customers looking for a solution to this problem. I wish I would have had an older review to look at before I paid $800 for a machine that I don't know whether it will work or not. The only solution that works for me is to unplug it for 24 hours when this happens and then it works. Better hope you don't need to wash clothes the day it just randomly stops. I wouldn't buy this again even in the newer version as the problem seems to be very common.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to troubleshoot the issue or set up out-of-warranty repair if needed. Thanks. ^Jennifer LG

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer has been working great so far! Connected to wifi without a problem and the app provides many different wash cycles. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two family members recommended LG washer/ dryer They love their purchases So do I. Excellent product. Best Buy associate at Highland, In store was so helpful, patient and NOT pushy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My washing machine broke and I was looking for a newer washing machine to replace it. This washer is Energy Star compliant and has technology that makes it a 21st century washer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this washer but I really wish that it worked on 5ghz wifi because I can't use half the modes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was happy with the purchase. It is able to handle all that I asked of it to do. The installation went well and the installers were pleasant and helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replacement Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my washer. I really like the Wi-Fi feature. Cleans clothes in record time. Thanks again!

    I would recommend this to a friend