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Customer reviews

Rating 4.6 out of 5 stars with 3381 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers have good things to say about the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. Many appreciate the effective spin cycle and ample tub size. However, some customers noted the absence of an agitator and raised concerns about the product's long-term reliability. A few also mentioned that the price point might be considered high by some.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 149 Showing 2,961-2,980 of 3,381 reviews
  • Rated 2 out of 5 stars

    It’s just ok…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After four years of an LG front-load washer, I was ready for the top-load version. I wanted a top-load washer with an agitator/impeller because they throughly clean the clothes. I chose this model because of the online reviews. It cleans ok but the clothes must be arranged in a specific way according to the cleaning instructions. Any variations can cause the washer to “throw a code” because of imbalance issues. After one month I’ve had issues with this particular model. On some occasions the washer would repeat the wash/rinse/spin cycle. I wish I would have paid the extra money for a “higher end” LG washer/dryer. The unit looked cheaply built with touch pad controls with no real buttons or knobs…you get what you pay for…

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Shawn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son and he says it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer and dryer best decision I have made in a long time .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this washer for a month now and no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Washer. Easy to use. Easy to learn how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales team was a great help, works as promised! Would shop there again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was on point and service set up was on point when well!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washing machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job I need it for. My Clothes come out extra clean.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fine so far but do miss the agitator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that I did not know ahead of time that there was not perma press cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with the product. Would definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    not sure how well it cleans the clothes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesnt seem to get all the clothes under the water during the washing process

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the price tag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No matter what size load I have in it, it often seems unbalanced and is more noisy than expected. The little drawer part you pull out to add detergent always has water sitting in it after every load. I googled solutions and the only thing I found is to make sure it is level. We leveled it and still have the same problem. So the water has to be sucked out with a syringe every time so we are able to add detergent for the next load. I don’t think it gets clothes as clean as my very old Maytag did, but I’m also using different detergent as it has to be HE detergent. The only thing I do like about it is that you can sync it to your phone to tell you when it is done because I have it in the basement and cannot hear it.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      How to Get the Best Results from a HE Top Load Washer: Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. For best performance, load clothes as shown in manual on page 14. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. Drop us a line on Twitter at @LGUSSupport, on Facebook www.facebook.com/LGSupportUSA if you need any other assistance. ^CP LG

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. I recommend it. Quality product. Lg is top rated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer; looking forward to saving water!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Overly Impressed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first gas dryer and LG laundry product. Last owned a top of the line Samsung Front Load set. The LG Dryer’s sensor drying feature typically indicates the load is dry, but they are still damp. The LG washer/dryer set came highly recommended, but we have not been impressed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would highly recommend this machine, it gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little noisy...................................,.,.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a great product. I am very happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife says its the best and washes every day . And looks really nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Large Capacity Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer. It's quiet and washes our clothes very well

    I would recommend this to a friend