Customer Ratings & Reviews
- Model:
- WT7300CW
- SKU:
- 6321755
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the large capacity, cleaning performance, quiet operation, and ease of use of this 5.0 Cu. Ft. High-Efficiency Smart Top Load Washer with TurboWash3D Technology. Many appreciate the effective spin cycle and ample tub size. However, some customers noted the absence of an agitator and raised concerns about the product's long-term reliability. A few also mentioned that the price point might be considered high by some.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Cleaning performance
Will not connect to wifi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased washer/dryer. Washer would not connect and contacted customer service everyday. I was told I needed 2 cellphones and a mobile hotspot to update firmware. Also, was repeatedly asked to provide a credit card number. Washer does clean clothes, but doesn't work with network. It was purchased to work with Alexa.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to walk you through updating the firmware on your washing machine so that it is able to connect to your Alexa. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
- Cons mentioned:Reliability
Broke in 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had troubles with this washing machine since I purchased. Now it has a LE code that I am getting quoted $500 for. Only had for 3 years. Unless you get plan you are out of luck.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Extreme Water Waster
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this washer. It is very noisy. There were no charts to explain the different cycles. You tube videos may not be helpful. So far turbo wash is the only one that does what is supposed to do, water wise. Normal +Cold Wash* puts too much water in the rinse cycle. Deep Wash is erratic at best. Sometimes it puts a reasonable amount of water in the wash and rinse. Sometimes it fills the tub halfway during the rinse. Today I washed 6 normal bath towels. The wash cycle used a bit more water than usual and the rinse cycle stopped and added enough water to fill the tub to the maximum level. This is not a good choice for a drought area!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bestbuy on a downward spiral....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New LG Washer has been out since last week-under Best Buy geek squad two year protection. Best Buy set up appointment for this TV repair man to show up between 8am - 5pm; only to not show up. Voicemail is non fuctional and sms texts are met with no response. Best Buy has no clue as to what is going on (nor do they care) along with having you waiting for call backs from them after 1-2 hours and only to come up with unconcerned shrugged shoulders and no answers. Best Buy is just as responsible for this fiasco!! Do not buy appliances bigger than a toaster as they are ill equipped to follow through. Orange TV and Best Buy should be ashamed of themselves for taking advantage of the consumer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
- Cons mentioned:Reliability
Best buy dont have service tecs in my area
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will,have had 5 yr In September. IT DIDN'T MAKE IT 5 YRS.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us regarding your LG washer model WT7300CW. We understand your disappointment, and we're here to help. Please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to explore possible solutions to resolve this issue for you. Your feedback is invaluable to us, and we appreciate your patience. ^Sam
2 bad LGs in a row
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I'd paid more attention to the negative reviews before I bought this LG. This is our second LG in a row. The first one broke after less than 2 years. This one quit after 17 months of light use, when the DL error door lock indicator came on. The repairman ($95) called LG, who said the problem may be more extensive than just a new door latch. It likely needs a new panel, but we should start with a door latch replacement, for $289. So now I'm shopping for a new washing machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
DON'T EVER BUY a LG YOU WILL REGRET IT
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy LG again. Trust me, I have had multiple appliances over the course of my life. LG is definitely the least dependable. This washer started to malfunction 2 years after I bought it. A washer should last a lot longer than 2 years. I also had a LG dishwasher break within 3 years time. TRUST ME OR BEING DARING AND BUY ONE...LG IS NOT DESIGNED TO LAST. I WILL NEVER BUY LG AGAIN.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience.^Vanessa
Washer doesn’t wash your items good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is awesome! The washer does not wash your items well at all, it doesn’t spin fast enough to clean anything and sometimes the dirt just sits on top of the items when it’s done washing. I paid full price and the washer isn’t worth it. The water level doesn’t always cover your items. I like a vigorous wash, with the spinner in the middle to actually grab your items and wash them. This washer just gently and slowly spins your items around and around the tub if the washer. Looks fancy, but doesn’t clean your clothes good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette
Wouldn’t recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water doesn’t fill above the clothes, there is no way to manually add water
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Washer (WT7300CW) model. We appreciate your feedback and regret for any inconvenience you have experienced.
We understand that the water level not filling above the clothes and the lack of a manual water addition feature have frustrated you. To obtain more details on the unit, please visit this link: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-supply-water-supply-is-insufficient-water-is-supplied-little-by-little-CT00000305-20153066390412. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy
Tank leaked after 14 months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This would be a five star review if not for the fact that after 14 months of normal use, the washer failed completely. It started to profusely leak from the bottom of the unit, and when I called a serviceman out to take a look, the washer seal was destroyed and a bearing was no longer working as intended. I'm going to call the manufacturer today, because even though this is 2 months past warranty, there is no reason for this much of a failure on a machine.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of the issue and we will work with you on an expedited resolution. Thank you. ^Jennifer
Lemon Alert
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Flakey - Stops working and has to be reset often. Three years later I now have to replace it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Washer. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Power button failure...don't buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have consistently had an issue with the power button on this washer. You press the button and nothing happens. Then you have to spend 10 minutes pressing around the start button and you might get it to start. I've tried the reboot recommended by the manufacturer and still have the issue. Don't buy this washer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Did LG ever try to use this machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the water sensor only seems to work for a small load.If you put a larger load it washes the cloths in 3 inches of water .Not even covering the cloths .If you put it on soak the cloths are just a little wet.If you put on add some water it goes to deep wash and fills the tub way over the cloths.Did anyone at LG try using the piece of junk?Your sensor does not work for anything but a small load.Wow all that money i spent on this
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Should have bought a 3-5 year extended warranty.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this washer less than 2 years. Door Lock error (dL) turned out to be a defective door latch, further completed by a board malfunction. Estimate to repair is $600. Was rated high in Consumer Reports. Unfortunate!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Poor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got it two months ago, and it already broke. During use it started making loud noise and after that water started to come out under the washer machine. Customer service from BestBuy don't help with this matter they just give you a phone number from LG. It is not even 3 month old, if you dont get best buy warranty they will not help you. Avoid the headaches and shop elsewhere or take a chance with another brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Today will be the 5th time out trying to fix the same problem, this washer does not got clothes clean! Clothes do not agitate to get clean. I would NOT recommend this washer! IF you own one you should watch for this problem, when the washer is filling it is mixing the detergent and fabric softener in at the same time.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you are having issues using your new washing machine. Refer to the following information for how to get the best results from a HE top load washer: Always use a laundry detergent with the HE label. These products are formulated to create fewer suds which is important since so much less water is used. More is not better when there is less water in the mix. Most loads only require one to two teaspoons of HE liquid laundry detergent or one single-dose pack. If you do not use the automatic detergent dispensers, place the detergent in the bottom of the drum BEFORE you add your dirty clothes. All single dose laundry packs must be placed in the bottom of the washer - never the dispenser. This will give the detergent the longest amount of time in the water to help get your clothes clean. When you load a HE top load washer, do not pile the clothes in the center. Evenly distribute the dirty clothes around the edges of the wash plate. This will help balance the load more quickly and speed the wash cycle. Load clothes loosely, and do not load clothes over the maximum guideline on the tub. Clothes need room to circulate in order to get clean. Drop us a line on Twitter at @LGUSSupport, on Facebook www.facebook.com/LGSupportUSA if you need any other assistance. ^CP
3 weeks and already won't drain
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had to call service out with practically a brand new unit at only 3 weeks... tried to fix the error myself, but it says it's a bad pump. Hopefully they can fix it, but just bummed after spending so much money on a washer that we're still going to spend weeks at a laundry mat due to faulty engineering.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.This feedback will be shared with our product team.We apologize for any inconvenience.^Venette
Smells Terrible After Cleaning 10x And Not Fix
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smells terrible and black stuff coming up. Geek Squad says it just needs to be cleaned after cleaning it over 10 times and LG says it's broken. No one is fixing and no resolution after 3 months and over $450 fixing problems.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly. This is not the quality we expect from our products. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure that resolutions are consistent and fair. I am confident that we will work to provide a resolution. ^Daphane
Terrible washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this washer zero stars I would. Worst washer ever. Its pretty, its large, it has many settings... it does not clean simple, regular, everyday soiled issues. I cant tell you how many times I've had to hand wash an item after pulling it out of this washer. Terrible washer. I do not recommend.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible terrible terrible. One load ends up taking 3hrs and 5 cycles because it’s always unbalanced. Don’t buy this crap
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .To troubleshoot the UE error code you are receiving we have created a help library article. You can find that article here: http://www.lg.com/us/support/product-help/CT00000305-1394563702295-ue If you're still experiencing issues, head to our support page on Twitter, @LGUSSupport or on facebook at www.facebook.com/LGUSA and our specialists will be happy to look into it. ^CP