Customer Ratings & Reviews

Hi, Twhit. Thank you for reaching out and sharing your experience with your LG Washer (WM3470CW) model. We understand the importance of having a washer that delivers clean, fresh‑smelling laundry, runs smoothly, and supports your home without unexpected issues.

One step you can try is checking that the washer is level on all four feet, as even slight unevenness can lead to vigorous shaking and impact overall wash performance. You can also review helpful troubleshooting guidance for your model here:  https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363 and https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you require additional assistance, please don't hesitate to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy

Hi, Lorie. Thank you for sharing your experience with the LG Washer (WM3470CW) model. We value your feedback and recognize the importance of convenience when using your washer. The compartment you mentioned is likely the drain pump filter access panel, which collects lint and debris. Regular cleaning prevents clogs, though we know accessing it can be tricky. We suggest placing a shallow pan or towel underneath to catch any water. Regarding cycle times, this model features LG’s Smart Diagnosis and TrueBalance technology, adjusting wash duration based on load size and soil level. The displayed time may differ from the actual cycle due to these features. For more support and maintenance tips, visit: https://www.lg.com/us/support/product/lg-WM3470CW.ABWEVUS. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi, Denise. Thank you for reaching out about your LG Washer (WM3470CW) model. We understand the importance of having a washer that stays steady and reliable, especially when the vibration sensor starts acting up within the first year. One helpful step you can try is running the drum calibration by powering the unit off, unplugging it for one minute, and then starting a Rinse+Spin cycle with the drum empty. This can help the sensor re‑read balance levels and improve stability. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues--1366656981583. We’d be glad to take a closer look into this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist further. ^Juvy

Hi, Ivelisse. Thank you for reaching out and sharing your experience with us. We understand your concern about dealing with mold buildup in your LG Washer (WM3470CW) model, and drying issues with your dryer—especially when you’re still within the warranty period. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

For the washer, it might help to run the Tub Clean cycle regularly with a recommended washing machine cleaner to keep that mold at bay. Also, leaving the door slightly open after each use can really improve airflow and reduce moisture. If you need more tips, check out this video: https://www.youtube.com/watch?v=c8XiTdH9heQ.

If your dryer is not drying properly, make sure to check the lint filter and exhaust vent to clear any blockages since restricted airflow can affect how well it dries. You can find some helpful guidance here: https://www.lg.com/us/support/help-library/lg-dryer-why-is-my-dryer-not-heating-not-drying-or-taking-a-long-time-drying--1432223739634.

About the service charge, warranty coverage usually covers defects in materials and workmanship, but maintenance-related issues might not always be included. We’d love to take a closer look into this for you! Just send us a private message on social media @LGUSSupport, and our team will be more than happy to help you out. ^Juvy