Customer Ratings & Reviews

Hi, Philip. Thanks for sharing your feedback with us. We understand how concerning it is to experience excessive vibration and noise with your LG Washer (WM3470CW) model, especially when it’s already leveled. We strive to provide reliable, high-quality products and ensure a smooth experience.

For vibration and banging noises, please check the following: (Load Distribution) try redistributing clothes evenly in the drum, as unbalanced loads can cause excessive movement.
(Pedestal Installation) if using a pedestal, ensure it's securely attached. (Shipping Bolts) if this is a recent installation, make sure all four shipping bolts have been removed from the back of the washer.
(Flooring Stability) a weak or uneven floor surface can amplify vibration. Placing an anti-vibration mat underneath may help. Regarding the strange smell, this can often be caused by detergent residue, moisture buildup, or trapped lint. We recommend running a Tub Clean cycle with liquid bleach or LG’s washer cleaner tablets to eliminate any lingering odors. For more help, you may visit https://www.youtube.com/watch?v=71kKEb5FNnI. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. ^Juvy

Hi there, Thank you for bringing this to our attention. I'm so sorry to hear about the frustrating experience you've had with your washing machine. It must have been incredibly stressful to have the laundry room flooded due to the technician's actions. I completely understand your disappointment with the poor customer service and the technician's handling of the situation. We sincerely apologize for the inconvenience this has caused you. Your feedback is important to us, and we will do everything we can to address the issue promptly and ensure your washing machine is properly repaired. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your feedback with us. We’re glad to hear that you're generally satisfied with the LG Washer (WM3470CW) model, but we understand your concern about the issues you encountered with both the owner’s manual and the delivery/installation service. We strive to provide exceptional services and ensure a smooth experience. For the manual, you can easily access the owner’s manual online through the LG website or via our LG Support page. For quick help, you may visit this link: https://www.lg.com/us/support/product/lg-WM3470CW.ABWEVUS. This will give you a full guide on the controls and functions of your washing machine, so you can get the most out of it.

As for the delivery and installation experience, if you haven’t already, please contact Best Buy customer service at 888-237-8289 to report the issue. They can assist with arranging proper installation or resolving any missing parts.

In the meantime, here’s a quick troubleshooting tip to get your machine set up: ou can adjust the leveling feet at the bottom of the washer to ensure it is balanced. A properly leveled washer helps reduce vibrations during the wash cycle. If you need guidance on connecting the water hoses and drain, we’d be happy to walk you through it step-by-step.
If you need further assistance or have additional questions, feel free to reach out to us through social media @LGUSSupport, and we’ll make sure you get the help you need to resolve the situation.

Thanks again for your feedback, and we’re here to support you. ^Juvy