Customer Ratings & Reviews

Never worked right, scheduling repairs is a full-time job, and we may have to throw it away after a year. From day one, machine rumbled/shook like crazy. After a while, stopped being able to spin--"unbalanced error." LG determined it was a broken drum. Sent out a drum, that was broken. Sent out second drum, 2 guys show up, sometimes a 3rd, install it. Fixed? Not so fast. Drum started making weird noises, and machine often would stop, "inlet error"--didn't understand how much water it had. Started leaking, gushing water when it worked at all. We have to hold the door pushed in during rinse. But now it's also coming out the top of the door panel. Can't stop that water. Been a nightmare trying to get LG to deal with it. Suddenly they can send only 1 guy, and we have to unstack/disconnect it? I said I’d help. Guy comes out, doesn’t want to unstack, investigates. Tried to blame us for not cleaning tub, also says boot (rubber door lining) is bad. And he's never heard this noise before. But tub cleaning didn't solve issue, so he quit (no boot replacement either). Sent us back to LG. They said they’d send someone else, 2 people. Nothing. Called back—LG escalates. Make noises about maybe just compensating us for the bad machine. OK? Now start getting messages again about unstacking unit, for the same repair outfit that couldn’t fix it. BTW, we have floor damage from the leaks (we have a drain pan, but, when water shoots out the front, it hits the floor, not the pan underneath the machine). I am sick and tired of spending hours on the phone with LG telling my story, and we just get jerked around. So I’m telling it here. This is a major headache, expensive, and stressful. AVOID.

working good and four different people using machine

First front load washer we've purchased and we couldn't be happier.

Love this washer. It has so many options. Great replacement for my old Bosch washer.

Good choices, would recommend it. Easy installation

Very nice and washes quick!!! The added bonus of text alerts or downloading additional Wash cycles is a huge plus!!

Good washer some issues. I haven't reached out to Best Buy yet. Makes a racquet even when soinning at medium load speeds. Door is too sensitive if not closed properly gives errors at a few minutes and stops. Even after closing you to press gently but firmly to close. Slsmming shut pops it up a little and errors out. Could be I have a lemon. Whst does it say about QA? They opened the new box on my driveway..

Love my new washer, like the color and can not wait to wash my first load

Excellent washer for the price and after so much comparison this is unbeatable buy

Best washer purchase ever. Great app too! I would highly recommend.

Purchased one month ago . Works great on all laid options.

Awesome! It cleans so well!! We love ours!!! Clothes come out soo clean!!!

The LG quality for both washer and dryer is outstanding. LOVE it!!!

Love it!! Great quality and design. Love the look!

Great product, and good price during the Memorial Day sale

We are very satisfied with our purchase. Clothes comes out so fresh after a stream cycle.

The washer is quiet and operates as expected. I am pleased with the purchase.

Great washing machine. Washes fast and saves energy and water. I love it.

I was amazed at how well the product worked. I would definitely recommend to others.

Hi! This is my first washer that i bought from Best Buy and the machine working great