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Customer Ratings & Reviews

$1,396.11

Customer reviews

Rating 4.7 out of 5 stars with 1227 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,227 reviews
  • Rated 1 out of 5 stars

    Never worked right. Unfixable.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never worked right, scheduling repairs is a full-time job, and we may have to throw it away after a year. From day one, machine rumbled/shook like crazy. After a while, stopped being able to spin--"unbalanced error." LG determined it was a broken drum. Sent out a drum, that was broken. Sent out second drum, 2 guys show up, sometimes a 3rd, install it. Fixed? Not so fast. Drum started making weird noises, and machine often would stop, "inlet error"--didn't understand how much water it had. Started leaking, gushing water when it worked at all. We have to hold the door pushed in during rinse. But now it's also coming out the top of the door panel. Can't stop that water. Been a nightmare trying to get LG to deal with it. Suddenly they can send only 1 guy, and we have to unstack/disconnect it? I said I’d help. Guy comes out, doesn’t want to unstack, investigates. Tried to blame us for not cleaning tub, also says boot (rubber door lining) is bad. And he's never heard this noise before. But tub cleaning didn't solve issue, so he quit (no boot replacement either). Sent us back to LG. They said they’d send someone else, 2 people. Nothing. Called back—LG escalates. Make noises about maybe just compensating us for the bad machine. OK? Now start getting messages again about unstacking unit, for the same repair outfit that couldn’t fix it. BTW, we have floor damage from the leaks (we have a drain pan, but, when water shoots out the front, it hits the floor, not the pan underneath the machine). I am sick and tired of spending hours on the phone with LG telling my story, and we just get jerked around. So I’m telling it here. This is a major headache, expensive, and stressful. AVOID.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working good and four different people using machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First front load washer we've purchased and we couldn't be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. It has so many options. Great replacement for my old Bosch washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choices

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good choices, would recommend it. Easy installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended to buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and washes quick!!! The added bonus of text alerts or downloading additional Wash cycles is a huge plus!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Makes noise door has an issue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer some issues. I haven't reached out to Best Buy yet. Makes a racquet even when soinning at medium load speeds. Door is too sensitive if not closed properly gives errors at a few minutes and stops. Even after closing you to press gently but firmly to close. Slsmming shut pops it up a little and errors out. Could be I have a lemon. Whst does it say about QA? They opened the new box on my driveway..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Herbert

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer, like the color and can not wait to wash my first load

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best in the series

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer for the price and after so much comparison this is unbeatable buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer purchase ever. Great app too! I would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased one month ago . Works great on all laid options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! It cleans so well!! We love ours!!! Clothes come out soo clean!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG quality for both washer and dryer is outstanding. LOVE it!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Great quality and design. Love the look!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, and good price during the Memorial Day sale

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with our purchase. Clothes comes out so fresh after a stream cycle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is quiet and operates as expected. I am pleased with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for asthma

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine. Washes fast and saves energy and water. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed at how well the product worked. I would definitely recommend to others.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG WASHER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi! This is my first washer that i bought from Best Buy and the machine working great

    I would recommend this to a friend