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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1227 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the cleaning performance, quiet operation, and large capacity of this 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence. Many appreciate its ease of use and the helpful app integration, although some experienced challenges with the spin cycle noise and control panel readability. A few users also noted issues with the washer's balance and Wi-Fi connectivity. The size and additional features like steam were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,227 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Love this product.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product! Doing it's job perfect. No issues so far...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Front Load Washer is still the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Previously owned LG front loader from 2005. Was running like new when we moved. Best Buy installation was top notch as well. Professional, Courteous, and efficient! Will buy all appliances here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Camper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales people were great, the installation was great, and the washer is great. I totally recommend Best Buy for their knowledge of their products and their field installers for their good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG are high quality products.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great friendly service. High quality products. My wife love this washing machine. This the second LG. The previous one was also a front loader (candy red color) that was in service for more than 10 years.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Cleans well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, but it is loud. Overall a good purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    A good washer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, good washer so far. Quiet and does what it is suppose to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful front loading washing machine. I have had one before but it was not a LG. The size of the tub is great. I can wash large loads and they spin so dry that the drying time is less than I have ever experienced before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer really Life Good & easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time use LG washer work very good. Use water as need no waste extra water. Great turbo wash.... cloth come like fully dry. Best thing wi-Fi change settings as we need notification received.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Didn’t think I cared about the smart features but have really enjoyed getting notifications when wash is done and the ability to remote start. Feel like I’m much more efficient now.

    I would recommend this to a friend
  • Cons mentioned:
    Control panel

    Rated 2 out of 5 stars

    Terrible instructions!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The book that came with it has very little info on the operation of the machine. It says look online. There is some information on line, but not much. And it isn't clearly marked as to which item they are describing. There is a turbo wash button for which I can find NO information. It cuts the washing time in half and I can't stop it. Sometimes is comes on and I can't find a way to turn it off. My Kenmore Elite which we had for 20 years had clear marking of the buttons right on the machine. Unfortunately we need a new washer in a hurry and had no time to look into the features.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    machine

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, haven't broken down yet or needing any service, so far so good, after all its a machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer with amazing tech

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st front-load washer, and I love it so far! The ThinQ app and features are amazing as well! I especially love the notification to my phone when my wash is complete.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fabulous machine. I don’t know how they can create a machine that doesn’t fill with water but I live it! We are on a rain water system, so saving water was a priority.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer. Horrible experience.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had an lg washer so this was purchaed as a replacement. Its fine, and works exactly as to expectation. Now, can i get my money back for the 2 defective washers that you sold me and can you come pick up your junk washer from my garage? In the future, i wint so much as purchase a cell phone charger from best buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it leaves the clothes very clean and does not make noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washed my coats with ease. This washer can wash bulky items and they come out very clean. I still need to get used to the settings but overall, a quality product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very reliable washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this for 2 years. Never disappointed us. Very good washer and smart app included.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer and dryer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer, we haven't had an issue in 2 years!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new washer!!! Finally, our clothes gets clean faster. Delivery was on point together with the installation. No problem with this transaction. Thabks Bestbuy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our recent purchase. It was time to replace our 14 year old LG washer , so we decided to buy the same brand but a larger model. We will continue to buy this brand. It is very reliable and well worth the investment.

    I would recommend this to a friend