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Customer Ratings & Reviews

Your price for this item is $999.99
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The comparable value price is $1,349.99

Customer reviews

Rating 4.7 out of 5 stars with 1227 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the cleaning performance, quiet operation, and large capacity of this 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence. Many appreciate its ease of use and the helpful app integration, although some experienced challenges with the spin cycle noise and control panel readability. A few users also noted issues with the washer's balance and Wi-Fi connectivity. The size and additional features like steam were also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,227 reviews
  • Rated 4 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t do a whole lot of research before buying this awesome machine. It turned out to be a very satisfactory purchase. This machine works exactly the same as it is described in the specifications. We liked it very much,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it advertises

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid dish washer in all regards. Ill make sure to update this post in case i have any serious issues that are outside of normal wear and tear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommend LG!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love this new washer. Wasn't too familiar, other than the name, of LG. Always had a Maytag but I'm pleased that the Best Buy salesperson convinced me to purchase an LG this time. It's great. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Great Upgrade From Old Top Load Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought both the LG washer and dryer to replace a top loader. We have had these about 1 month now with zero issues. Clothes are noticeably cleaner. We would strongly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer meets all expectations. With multiple settings and cleaning efficiency, it's perfect. Connected wifi a bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Operates as expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After a month we are quite happy with this. It operates as expected, and have had no problems. Like being able to download additional cycles, and checking on status from an app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Win Win!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about the machine is great. Bought for $999 and 14 days later the price dropped to $899. Went to store and received $100 credit back to my Best Buy card. Win Win for me!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very nice washer and best buy made it simple!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is much faster than our old duet it replaced. We have used it about a month now and have no complaints. This was our first appliance purchase from best buy and i must say it was easy. The washer showed up a day early and pick up was a breeze!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the extra large drum for bedding etc. Super efficient washing cycles, very quite, and uses less laundry detergents than my other washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works well and arrived on time. Team did a good job installing the washer and dryer. We had to stack it instead of side by side because the space for limited which the team installed without hesitation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the $$

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no issues as of yet. Had my washer go out and took a few weeks of researching to land on this washer/dryer set and couldnt be happier!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer and dryer duo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Delivery and set up were fast and easy. The Washer does everything it promised. Matched it with the Dryer and two pedestals. The set looks great and enhances the laundry room!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t be more pleased with our sales person Howard and the delivery of our new LG washer and dryer. Transaction was easy and delivery was on time and guys were great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my old school top load washer went out, I took at least a month before I finally decided on this unit. I was really excited about the unit but from the start I had issues. The washer did not drain properly. If I did not unload the washer as soon as the cycle stopped, it began to fill woth water again. They delivered a new machine and I had the exact same problem with that one as well. I’ve begun my return on the unit. I DO NOT RECOMMED THIS UNIT!!!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly LG

  • Rated 5 out of 5 stars

    Massive Clean Washing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This washer is huge! I've found our clothes turn out super clean and it's super efficient at removing most of the water, which makes drying easier and shorter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High hopes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of wash cycles/functions. Good size drum for those bulky items. Working well. Enjoy the steam capabilities. Very heavy is the only con so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer works great would highly recommend to everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend this product .. its very excellent washer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. It works perfectly. I love the connection between the machine with an app on my phone. I got notification when it done the tasks.

    I would recommend this to a friend
  • Cons mentioned:
    Spin cycle

    Rated 2 out of 5 stars

    Front loaders still need to be improved

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not what I expected : Baby sox get stuck between door glass and seal more often than not and end up full of detergent. Sometimes it will start final spin cycle and still there was detergent on the clothes. Every other cycle is unnoticeable, very very quiet except spin mode, if it ends up slightly unbalanced in spin mode it will tear apart the house since today's expensive homes are built from cardboard and sticks. The machine is very high quality, very sturdy doors, but the spin cycle turns it into a piledriver. Hopefully it was just a bad unit.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

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