Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$1,149.99
Save $550
Comp. Value: $1,699.99

Customer reviews

Rating 4.7 out of 5 stars with 988 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the washer's low noise level, overall performance, and ease of use. Many appreciate the large capacity, the AI-powered detergent dispenser, and the sleek design. Some customers mentioned concerns about the price, spin cycle, balance, and smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 988 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, good capcity. Does require that you clean it regularlly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity
    Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Wash large items but beware internet

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer will not only wash but it will wash large quilts. I’ve got a queen sized bed and have no issues with all my bedding. The problem comes in when you have to network this washer to your internet. I got help at the beginning and it worked well. I had trouble when my internet service provider upgraded my internet speeds. I got a different router which changed things. Fortunately for me it was after warranty. I called Best Buy total membership service which did 5 minutes of help then they passed me on to LG support. LG charges to go farther to resolve. I didn’t pay. So now I don’t have connectivity for the added functionality. Now my washer is just like any other washer. Disappointed after paying premium price and now reduced to regular

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with us. We’re glad to hear that the LG Washer (WM6500HWA) model, handles large loads like your queen-sized quilts with ease! However, we completely understand your concern with the connectivity issues after your internet service upgrade. We strive to provide high-quality products that exceed our customer's needs and expectations.

      For troubleshooting your connectivity issue, we recommend ensuring that the washer is within range of your Wi-Fi signal and that your router is properly configured to allow for device pairing. Sometimes, a simple restart of the washer and router can help re-establish the connection. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-the-wifi-connection--20152621442788.

      If you still need assistance with reconnecting your washer, please send us a private message on social media @LGUSSupport. While the warranty may have expired, we can help guide you through possible solutions or provide advice on how to maximize your washer's smart features.

      We appreciate your feedback and are here to help you get the most out of your LG appliance. ^Juvy LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Installation tip.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is very easy to use as and the delivery and installation were excellent. However, make sure the water bibs coming out of the wall are new or up to code. Otherwise, the installers will not actually install the washer, and you will need to have them come back like we did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High tech yet simple to use with excellent results

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this washer. It is very easy high tech yet simple to use. There are so many choices available for washing just about anything. The clothes come out very clean, fresh and depending on setting, almost dry from the spin cycle.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG Front Load Washer

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! Very quiet and little vibration. Great machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 in Black Steel, and I’m extremely satisfied with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    EXACTLY WHAT YOU NEED

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Washer. Large enough to get any houshold item clean. Smart yet simple and intuitive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone app

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer, especially the phone app that tells me how much time is left to wash a load of clothes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality washing machine easy to use. Even can control from cell.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    I like

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot, it fits a lot of clothes and it's easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Lg washer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well and I loge it so much. The design is spectacular and it is very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Washing Machine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great in my space and works even better. Happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good, love the steam option and the fact that I can connect to it through Wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet and efficient!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans clothes very well, it's quiet, efficient, and looks beautiful in our laundry room. The smart technology is nice because it has the capability to send alerts to your phone when your laundry is finished. After years of having Samsung, we're happy we made the switch to LG.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Lg washer & drier

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An upgrade to our older model. Quiet and modern. Multiple options that covers all our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    What a relief

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a relief, this washer just functions well and all clothes are clean. So much better than the old one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clothes come out clean and smelling great.

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went for an upright Samsung for a few years and terrible. This washer clothes come out and very minimal mold build up as the door stays open without the need for door stopper. Also keep detergent drawer out to dry and prevent mold. Great motor in 5.0 model and you can tell stronger and more durable

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    LG WASHER

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet. Lots of selections. Does good job cleaning the clothes. Would highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great nurses washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washing machine I’ve been loyal to LG machines for like 15 years and my LG washer. I love it cause I’m a nurse so when I’m taking care of Covid patients Pepi, any bacteria, any respiratory disease, I know my LG washer or disinfect clean my clothes so I thank you I think you for the customer service at Best Buy. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Beautiful washer dryer set

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set is easy to operate a is very quiet with no vibration!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Deedee! We’re delighted to know that you are having a five-star experience with your LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Here at LG, we work hard every day to give you the best products and experiences. You make our day in hearing that we fulfilled that for you. Enjoy! ~Rita LG