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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 961 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 highly for its cleaning performance, quiet operation, and ease of use. Many appreciate the washer's large capacity and convenient features, such as the automatic detergent dispenser. While some find the price to be high, the positive feedback on its performance and features outweighs this concern for most users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 961 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great addition to any home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved some elements of this washer . The first one is brand and the parts are made my then itself and also that it’s auto dispensing and it has add on pedestal washer which we can use it in future and add when needed and the capacity .smart features is one another benefit .

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to share your detailed product experience feedback. ^Jennifer LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer and dryer combo! They make doing laundry so much easier. The dryer is super efficient so it flows nicely from washer to dryer when doing loads back to back. The clothes come out smelling great and looking nice and clean. It looks nice as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top quality washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this washer. It does everything you would want and does a great job of cleaning clothes.... highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great appliance. There are multiple options for different loads of laundry. Looks great with the rest of our LG appliances of which we have had good luck. It makes the chore of doing laundry fun while learning how to best use all the settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good, I recommended works perfect . Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best washer ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer ever.. does everything i need done.. i love this thing. Never knew i could fall in love with a washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washer! The looks, and features are great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It is the Bomb!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washing machine is the Bomb! I love it ! I would highly recommend. So many setting and very easy to operate

    I would recommend this to a friend
  • Pros mentioned:
    Detergent dispenser

    Rated 5 out of 5 stars

    Very happy so far

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only done a few loads of laundry so far. But works great, especially like the automatic detergent and softener dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a no brainer to pick up the LG washer with all the things it has to make it easier for us to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lovely washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had this for about a month and I absolutely love it! There are so many cycles to customize your wash and it’s very easy to customize. I previously had an LG top loader that lasted about 13 years before it started having costly problems so all in all I’m confident I’ll get a good run out of this machine. The other surprise for me was how fun using the app is I love the notifications that I get reminding me that the cycle is complete and I enjoy seeing my energy usage for each load. The only thing that isn’t as easy vs my top loader is how to add laundry additives like oxi clean or borax which I use frequently. I had to write in to customer service to get an answer when it should just be noted in the manual.

    I would recommend this to a friend
  • Cons mentioned:
    Balance

    Rated 3 out of 5 stars

    Pillows won't spin dry

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase a GE set and return it in less than 30 days and purchase this LG set on 1/25 and for the most part however I am washing a few pillows, and the washer will not spin dry it keeps saying the machine is unbalance so I have two pillows that I can't dry. Not sure I could recommend this product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Fantastic other than app wants all my information

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Really nice finish. The machine is so quiet compared to my previous top load. It has an app for notifications which is nice. I gave it only 4 because the app basically for ES you to give up access to you location and Bluetooth devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good and the AI mode is worth the extra $.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Not sure what else you could want

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AI clean works great and saves time! The washer tells you when to run cleaning cycles. Highly recommend buying the washer tablets lg recommends for cleaning cycle, gets rid of that front loader smell instantly. Very pretty and quiet machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love my New Washer/Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FABUOUS Machine! We love it. The matching dryer is equally awesome. I love being able to monitor the laundry from my cell phone, very helpful when working on a different floor from the laundry room Thanks for a great product!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BEWARE - DO NOT BUY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the worst appliances I have ever purchased. Let's take a look at ALL the things that are wrong with it, and I have only had it around 6 months. 1 - It gives a drainage error EVERY SINGLE TIME I wash anything. We have always taken very good care of the machine, including cleaning out any filters, etc. We have done everything to rectify this problem of having constant drainage errors. We now have to keep a vacuum next to the washing machine to "clear" the "clog" for a load to even finish. 2 - The screen on the front knob is unreadaable about half the time. (see photo) We have to unplug it to reset the screen. It will stay fixed for a couple of days and then become unreadable again. 3 - The machine WILL NOT DRY in AI mode no matter what we do. The clothes come out warm and soaking wet. The machine will dry on every other cycle, except for any of the AI stuff. So, please save yourself some annoyance and buy absolutely anything on planet Earth except this machine. We have someone "coming out to look at it". However, I don't see how they are going to be able to fix this lemon.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Julie. Thank you for taking the time to share your detailed feedback with us. We understand your concern about dealing with so many issues with your LG Washer (WM6500HBA) model, problems with drainage errors, an unreadable screen, and the drying function. We really aim to provide reliable, high-quality products that meet our customers' needs.

      We appreciate all the care you’ve put into maintaining your machine. The screen issue and the drying problem in AI mode are definitely concerning, and we’re here to help you sort this out. In the meantime, if you’d like more information, feel free to check out https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078.

      Since you’ve already set up a technician visit, we’ll make sure everything gets resolved smoothly. Just send us a private message on social media @LGUSSupport with your order details and any photos of the issues you've mentioned. Our team will take it from there and explore all possible solutions for you, whether it’s a repair or a replacement. Take care! ^Juvy LG

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to use, including web access to monitor it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to use, cold cycle is under 30 mins and clothes come out fresh and clean. Highly recommend this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer & Dryer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the steam option of both washer and dryer. Feel like we never have our clothes clean like this before.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine. Digital display & Easy to use. Runs quietly.

    I would recommend this to a friend