Customer Ratings & Reviews
- Model:
- WM6700HBA
- SKU:
- 6512282
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the product's excellent overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, automatic detergent dispenser, sleek design, and useful features. However, some customers have noted that the product is a little pricey. A few users also reported issues with clothes smelling like mildew.
This summary was generated by AI based on customer reviews.
Not great or good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When compared to the Electrolux washer it replaced, it can’t even compare. Sadly the Best Buy salesperson said LG was the best brand to go with. I’m glad years ago I did my own research and was happy with Electrolux. The LG’s fit and finish is subpar- worse than some of my child’s cheap toys. There are almost zero options for a cold wash and the matching dryer has too many cycles that are medium to hot only when most clothing states on the label to tumble dry LOW. I am really upset we spent so much money on these appliances.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Lane. Thank you for taking your time in leaving us a review regarding your smart front load washer. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ~Anthony
LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer leaked!!! The machine look great and I believe that it would work great, but must stop the leak first.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience and providing feedback on the LG Washer (WM6700HBA) model. We understand how frustrating it can be to have a product not meet your expectations, especially when it looks great, and you have high hopes for its performance. Rest assured, we take this matter seriously and want to resolve the issue promptly for you. Please know the issue you describe is not the quality level we aim for in our products. Please visit this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000012-1431986512448#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Jay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water is not heating up and looks like soap is not dispensing properly
No, I would not recommend this to a friend- Cons mentioned:Smell
Not our first choice
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaves smell, even though door is open mostly. Also loud as if something keeps falling with a loud thump. We thought it was temporary but I guess it’s just how it is. No matter how you place clothes in the washer…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dahlia. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We understand how concerning it must be to deal with persistent smells and unusual noises. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Let’s address both of these issues to improve your washing experience.
For the odor issue, even with the door open, this can sometimes be caused by moisture trapped inside the washer. We recommend running a Tub Clean cycle with an affresh® washing machine cleaner or white vinegar to eliminate any mold or mildew buildup. Additionally, after each load, it’s helpful to wipe down the door seal and leave the door slightly ajar to allow proper airflow. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Regarding the loud thumping noise, it’s possible that an unbalanced load could be causing the washer to make noise. We recommend redistributing the clothes evenly around the drum and ensuring that bulky items like towels are balanced with lighter items. If the noise persists, it could indicate an issue with the drum or suspension system, in which case we’d be happy to help further.
Please send us a private message on social media @LGUSSupport, and our team will be glad to assist you with troubleshooting or exploring service options.
Thank you for your patience, and we’re here to help get this resolved. ^Juvy
Discouraged
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They delivered the wrong machine, the nachine that they delivered was not what I ordered. When they tried to delivered it they asked me did I want to take it anyone. The nachine was also damaged…..
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We understand how frustrating it can be to receive the wrong machine, especially when it is not what you ordered and also damaged. We apologize for the inconvenience this has caused you. Kindly coordinate with the dealer where you'll buy your LG appliance. In you case, on BestBuy. ^Cris
Horrible!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!! Worked the first day and cant get it to even start now!! Already returned it!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. We find it to be a favorite among our many customers. We apologize that you had such an experience. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris
- Pros mentioned:Ease of use, Noise level
5 star!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn’t be happier with this washer and dryer set. The washer cleans thoroughly while still being gentle on clothes, and even heavily soiled items come out fresh and spotless. It runs surprisingly quiet, which is a big plus, especially during evening loads. The dryer works just as well — clothes dry evenly and quickly without overheating or shrinking fabrics. I really appreciate the sensor drying feature because it prevents over-drying and helps save energy. Both machines are easy to use, with clear settings and cycles for everything from delicates to bulky bedding. Installation was straightforward, and the overall build quality feels solid and durable. Overall, this set has made laundry faster, easier, and more efficient. Definitely worth the investment!
I would recommend this to a friend Terrible installation and service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm writing this review, not so much for the washer and dyer. It's more about the installation of the product. The 1st "team" sent out were very rude to my wife. Not professional at all. One week later a 2nd team came out and installed the washer and dyer, just a few days after the vent hose for the dryer became disconnected. Called to set up an appointment to have that fixed. Tech never showed, never called, I received no notice at all that they were not going to make it. I hadto call and wait on hold 10-15 minutes to be told that they weren't going to make it. Had to reschedule for another day. We'll see how that works out.
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing feedback. We regret to read about your experiences with the installation of your LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 - Black Steel . Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.
Dangerous washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage product. Violently shakes during spin cycle. My handyman made sure everything was level, I’ve run 6 loads with different amounts of clothing in to make sure it wasn’t just unbalanced. Since the washer was installed 16 days after delivery, BB told me to pound sand and go through the LG oem warranty.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, JeffG. We understand your concern about the shaking issue with your LG WM6700HBA Washer. We recommend checking a few things, like ensuring that the washer is properly balanced and that no shipping materials remain inside, as these can sometimes cause vibrations. However, since the unit was purchased through Best Buy, we suggest contacting them directly to discuss your warranty options and the next steps for resolution. You can find more information here: Manufacturer Warranty Information - https://www.bestbuy.com/site/help-topics/manufacturer-warranty-information/pcmcat204400050042.c?id=pcmcat204400050042. If you need further assistance with your washer, feel free to reach out to us on social media @LGUSSupport. We’re happy to help!
—Renzo
Too long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put a load of clothes in washer, heavy duty it took 2 and a half hours to wash, ARE YOU KIDDING ME!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We apologize for the inconvenience you experienced with the extended duration of your washing cycle. We would like to know more about this. Please reach out to us via Facebook or X (Twitter) using @LGUSSupport with more details, and we'll do our best to help you. ^Dan
Economical but ineffective
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Saves water, electricity, and drying time, but does NOT clean my clothes because it does not use enough water to rinse out dirt and suds.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jolly
Dont bother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine worked great until it didn't. The pump quit working less than 2 weeks. Returned and gor a GE
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM6700HBA) model. We appreciate your feedback, and understand how important dependable performance is—especially when bringing home a new appliance. We strive to provide reliable, high-quality products and ensure a smooth experience.
For others considering this unit, one key to long-term performance is routinely cleaning the drain pump filter every 30 to 60 days, especially in high-usage households. This can help prevent buildup that may impact draining and reduce wear on the pump system. For more help, visit https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW.
We’d be happy to review your case further or share tips on how to ensure smooth operation if you ever consider an LG unit again. Please feel free to send us a private message on social media @LGUSSupport, and our team would be glad to support you. ^Juvy
Did not wash anything well. Had too return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There were no instructions for the bottom unit so was unable to try it out.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Izzy. Thank you for reaching out about your LG Washer (WM6700HBA) model. We understand how important it is to have clear guidance when setting up and using your appliance.
This model is a front-load washer, and if you were using it with an LG SideKick™ pedestal washer or storage pedestal, those components typically include separate manuals in their packaging. For future reference, you can find installation and user guides for both the main unit and compatible accessories here: https://www.lg.com/us/support/product/lg-WM6700HBA.ABLEVUS. If you’d like us to take a closer look or need further assistance with setup or performance, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for me. it was not washing the. Right way.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lito. Thank you for sharing your feedback with us. We understand your experience about your LG Washer (WM6700HBA) model not washing properly. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
To ensure the washer is performing as intended, please confirm that you are using the correct amount of high-efficiency (HE) detergent for the load size. Using too much or too little detergent can affect the washing performance and result in a poor wash. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Washing machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a few loads then the spinner function stopped working correctly. After the spinning malfunctions then the water wouldn't get in to the basin. Seems like tge unit wasn't properly made.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, KarenM. We sincerely appreciate you taking the time to share your experience with the LG Front Load Washer (WM6700HBA) model. It's disheartening to hear that your washing machine encountered issues with the spinner function and water inlet after only a few loads. This is certainly not the level of performance we strive to deliver, and we understand your frustration with the situation.
Please accept our apologies for any inconvenience this has caused. Your feedback is incredibly important to us, and we will use it to improve our product quality and reliability. For basic troubleshooting, kindly visit this link: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning-CT10000012-20150584818000. Regarding the water not entering the basin, please verify that the water supply valves are fully open and that the inlet hoses are correctly connected. If the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be more than willing and happy to help you. We are committed to ensuring that you receive the high-quality product and service you deserve. ^Juvy
- Pros mentioned:Ease of use
A layman’s review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact that there is a detergent and fabric softener dispenser. Me being a guy it’s nice that the machine will figure out amount and cycle automatically. My wife and daughter want to figure that out themselves and just put machine in manual mode. Clothes are clean. The washing machine has an app that tells you when clothes are done ad remove to reduce mildew odor. I put a small vornado fan in washer after it’s empty to dry it out. Works well. Very happy with it so far
I would recommend this to a friend - Pros mentioned:Capacity, Ease of use, Noise level
Amazing Washing Machine – A Customer's Delight!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently upgraded to the LG TurboWash™ 360 Front Load Washing Machine, and it's been a game-changer for my laundry routine! The TurboWash™ 360 feature is fantastic – it gets my clothes super clean in no time, which is a lifesaver when I'm in a rush. Plus, I love how smart it is with the AI-powered settings. It takes the guesswork out of laundry and ensures my clothes come out just right every time. It's spacious, quiet, and easy to use too. Overall, I couldn't be happier with my purchase. If you're in the market for a new washing machine, I highly recommend giving the LG TurboWash™ 360 a try!
I would recommend this to a friend - Pros mentioned:Noise level
Highly recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been really impressed with this washer overall—it’s packed with smart features and makes laundry much more convenient. One of my favorite parts is the mobile app integration. The app is intuitive and reliable, and I love being able to start and monitor loads remotely. It’s especially helpful when I’m multitasking or not at home. The built-in detergent and softener reservoirs are another standout feature. Not having to measure detergent every time is a huge time-saver, and it keeps things consistent from load to load. Performance-wise, the washer does an excellent job. The AI mode is surprisingly effective at adjusting settings automatically, and the Overnight mode is perfect for running quiet cycles without disruption. My only minor complaint is that the door handle feels a bit rough when opening and closing—it’s not a dealbreaker, but it could be smoother for a premium appliance.
I would recommend this to a friend - Pros mentioned:Ease of use
High Efficiency Smart Turbo Wash by LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is an excellent machine. It is much faster than my previous machines, cleans better and is very user friendly. I also appreciate the AI aspect of it as well as the APP that notifies me when the cycle is done so I can remove the clothes from the washing machine before they begin to smell.
I would recommend this to a friend - Pros mentioned:Overall performance
❤️ LG!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washing machine, five star. If I had one thing to make better with this machine would be the lint tray. Somehow there still lint gets past the tray. Other than that, love the washing machine!!!
I would recommend this to a friend