Customer Ratings & Reviews

I love the many features on this washer that I still. have not tried.I love the appearance of this machine and the fact that everything begins with touch. It is very. futuristic and that is what drawed meto this machine.I also love that I control the ash cycle from the app on my phone. Highly satisfied.Do make sure you read the instructions first prior to using to get optimal benefits.

Great Machine would recommend for anyone looking for a great washer

I have had a lot of washers in the past but this one is the best!!!!

Overall happy with purchase highly recommend store associated at Lancaster, OH location very helpful and informative!

i've had this thing for almost a year now and it's been rock solid. no issues and overall just works so well

Awesome washer . Washes clothes great , a lot of wash options. Connectivity to phone is good. Let's you know what's going on .

Love these. Easy to install ourselves with new hoses. Learning curve to figure out the app..happy with them so far.

100% recommended! I’ve owned it for a couple weeks now its been a great experience, The App is Awesome as well. A bit pricey but you wont regret buying this washing machine!

Really happy with my new washing and drying machines. Very good at keeping my clothes washed and super simple.

I love this washer! The fact that I can pre-fill the detergent and fabric softner is a game changer! Makes it so easy to do laundry.

It’s a little noisy. These new washers never last like the old ones.

We bought this during black Friday. It met all expectations.

Excellent product purchased online, very nice and on time delivery

Like the self dispenser of detergent and softener.

Excellent service buying this excellent product.!!!!!!!

so user friendly! makes laundry enjoyable and easy!

Spent $3,000 on thanksgiving for brand new washer and dryer combo and ordered directly from LG. All the bells and whistles, install, removal, extended warranty, etc. We were going to be without laundry for 2 weeks but thought it was the right choice and ordered directly from LG instead of Home Depot or Lowe’s. Worst decision we ever made. The pedestal for the dryer was on back order for January 19th, so we did two separate orders for the washer + pedestal washer + dryer to be delivered in December 8th and then the dryer pedestal for January. We received a confirmation email from the delivery company RXO for December 8th. I stayed home from work and waited all day. Finally at 4pm I called the delivery company and asked if they were coming. They stated they had the 3 items in their possession, but put it on a “permanent hold” as we were receiving another order on January 19th and they wouldn’t deliver it until then. I asked how could they send me a confirmation email for delivery for December 8th, I was guaranteed delivery on the day I ordered for LG, and then just change everything without any form of contacting me? Regular customer service people, supervisors at both LG and RXO, multiple days, hours on hold, the best they can do is December 22nd and apparently that’s not even guaranteed. Family of 4 who has been left without laundry for over 2.5 weeks in a new home. Now they want me to go 4+ weeks without delivery and potentially through Christmas with a house full of people?? Local hardware store would’ve had it delivered to us the week after thanksgiving. I will NEVER buy LG anything ever again. Horrendous customer service, zero help leaving a family in complete disarray during the holidays. Shame on you. Samsung or GE only moving forward. Order # 200729882 Order # 2007299449

Excellent washer really happy with the machine . Love it

love it so far running great. lo9ve the soap disspensers ike the smart app tells you everything that id working and when your laundry id done

They called 25 minutes before the arrival and left right away without calling us so we could let in remotely. We called without luck and 4 hours later found out they had left. Now we need to reschedule and we have another 12 hour window!