Customer Ratings & Reviews

So simple and does an amazing job. Just like any lg lasts and is cutting technology and very quiet.

Great appliances works real good extremely efficient

I absolutely love my new washer and dryer set. They are super modern and sleek and beautiful to look at but they also function so well! Love the lights in the drums and the reservoir for detergent and softener so I don’t have to add them for every wash. I’ve only had them for about a month so can’t speak to longevity but I actually look forward to doing laundry now.

So far it’s been amazing! Couldn’t be happier! You could say I am a lazy laundry lady but with the smart app I have never been more excited to get off my couch and switch my laundry over!

Worst washer ever coupled with horrible customer service. I bought $3500 worth of LG Washers (Yes I bought the little washer that sits under the big washer. Huge Mistake!!) and dryer in February 2023. In November I realized it had been leaking for some time ruining my laminate floor and requiring mold remediation and carpenter work for the ruined baseboards. $6650 worth. You can see in the photos that the rubber hose rubbed holes in itself due to poor design or poor installation. It has been over a year and LG just informed me that they will only reimburse me $5173 due to depreciation since the remodel is 10 years old. So because the LG Washer failed in the first year due to a manufacturing defect I’m stuck with $1500 expense just because my house wasn’t brand new?!? That’s ridiculous. Do NOT buy an LG product unless you are prepared to be shafted by LG when it fails. I should have stuck with Samsung or any other brand with better customer service. I do not recommend LG products to anyone.

So far so good. I like how it looks in the space and how quick the AI setting gets a load done.

Awesome washer, smart functions are amazing and my wife loves the auto soap and softener features! Upgrades let us choose from multiple musical chimes which is fun also!

We just changed ours out from a Samsung. This is so much nicer, better, and mlre efficient. We love the AI technology that is integrated. By far our favorite appliance that we have ever had!!

This is my first time purchasing a LG brand, my son has told me to try it. I'm glad that I listen to my son. I love my new washer.

Fantastic machine! The LG app notifications is awesome! It will notify you as to when to move your clothes as well as remind you of the service. Looks great also!

Best washer every bought it works great and doesn't waste alot of water

We just replaced the old LG play the new ones you’re gonna love it

Worst washer ever used and the most expensive one I have ever purchased so far. Waste of money!! This washer leaks out and already been repaired over 3 times in one year

Love the look of this washer. It is deceptively thin to hold such a large load. It does laundry in half the time my old washer took. Very efficient.

recently purchased an LG washer and dryer from Best Buy and I couldn't be happier with the experience. The delivery and installation process was seamless — scheduling was easy, the team communicated clearly every step of the way, and everything was set up quickly and professionally. The gas dryer and washer are working exactly as advertised. Highly efficient, quiet, and exactly what my family needed. Overall a fantastic purchase and a great experience with Best Buy from start to finish. Highly recommend

So far, this has been a great washing machine (the dryer is also great!) I wasn’t used to the extended dispenser for detergent and softener, but it is very convenient and is customizable. I like the AI feature and notifications. They are helpful. Clothes are clean and come out great.

We absolutely love it and I am so glad we ended up getting it. Runs very smooth and almost noise free. It’s got many features and very modern. I highly recommend it. It’s worth every buck.

I love this washer. It's quiet, large, cleans exceptionally well, beautiful, and has lots of options for various types of loads. My wash loads, from sheets and quilts to clothing, aren't twisted or tangled. It has automatic detergent and softener dispensers that you fill easily, then get around 18 washloads before having to refill. The washer alerts you to when it's time to refill. The controls are simple and can be modified for your specific needs. Since I have a smaller laundry room, I also appreciate that the controls are on the front, converting the top into a large, clean folding surface. I discovered just one issue, not a deal breaker, but good to be aware of. Covering the "on" sensor button during the wash cycle turns the machine off. I found this out when I stood close to the button, blocking out any light. Except for restarting the entire cycle, I haven't yet figured out a way to resume where the cycle was interrupted, so a few loads went through the full wash cycle again. I now simply avoid covering that spot. I do plan to contact LG, nevertheless.

This washer replaced an older top loading LG unit that was over a decade old. First thing I noticed was how much LESS water this unit used! Much more efficient with its water usage. Cleans even better and uses less water! This has all of the features you can think of in a washer and does them all well, I really like the LG App and how it lets you customize things like which options are displayed on the front control, custom cycle alert music and seasonal themes. It's large enough for all of our loads and does them quickly and quietly. We still use Pods for detergent, but this has a reservoir to hold up to 36 loads worth of HE detergent if you use liquid. We might switch for the convenience. The detergent, softener and bleach tray is easy to use and works as expected. The ability to customize the preset modes on the fly is great. You can also do some things with the app remotely like add a cycle or change the way it handles the laundry after the cycle is completed. The Steam mode is great when you want that extra heat for sterilizing something. The Delicate cycle is great for those delicate things... It may seem like some modes are missing when you need to do something like just a rinse and spin, but those modes are there but hidden until you make them visible with the app. This washer cleans well and the smart features make it really easy to use. It's extremely quiet and we rarely notice any sort of vibration from it. We've washed just about everything you can think of and all of it was handled beautifully. Note: this unit is very heavy! Much heavier than our old machine.

I am extremely happy with this washer. It runs very quietly, cleans clothes thoroughly, and has plenty of settings to customize each load. The drum is spacious and handles large loads easily without losing performance. I also love the modern look and how efficient it is with water and energy. So far it has exceeded my expectations — definitely a great purchase!