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Customer Ratings & Reviews

$1,249.99
Save $450
The comparable value is $1,699.99

Customer reviews

Rating 4.7 out of 5 stars with 501 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers find value in the product's excellent overall performance, low noise level, and ease of use. Many also appreciate its generous capacity, automatic detergent dispenser, sleek design, and useful features. However, some customers have noted that the product is a little pricey. A few users also reported issues with clothes smelling like mildew.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 501 reviews
  • Rated 5 out of 5 stars

    My New LG Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great washer. I have never owned an LG product but I am a new fan. The app is seamless with some wonderful features. I am able to adjust the temperature, spin speed etc. right from the app to give my wash the personal touches I need. My clothes come out fresh and so clean with far less laundry detergent than I had to use with my old washing machine that came with the house. I received this machine a couple weeks ago and it has been doing the job quite well. I believe that this one will last.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had an old washer that would take forever to finish large loads. This washer can take nearly two loads compared to the old one and wash in the same time or faster. Works great with the app and helps keep track of when the clothes is finished. Settings are easy to use and modify to needs. The EZ-dispense system is great and helps keep track of how much detergent is used and find out how to make it last longer.

    I would recommend this to a friend
  • Pros mentioned:
    Detergent dispenser, Noise level

    Rated 5 out of 5 stars

    Great Appliances

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, cleans clothes great nice and quiet, no problems with larger loads

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very silent and beautiful!!! I recommend it to everyone!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Better than last washer and I loved last washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's huge inside. It can handle big heavy loads. Does all of our king size bedding easily. Turbo wash in is my favorite. The auto dispenser is great.I Don't have to put in detergent and fabric softener each wash and you can adjust the amounts that you want it to dispense. Have trouble with Wifi/app connection, but washer is in basement and modem on a second floor. Our last LG front load washer lasted 17 years. Needed one fix 7 years ago which I did myself.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and easy to use. It’s helpful that the app can notify you when it’s done and also run diagnostics.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wonderful dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful machine. Nice that we can use app advising when drying is complete.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Wife Happy Life!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was all my wife's thing (just write the check honey) she was NOT happy with the 1st set, made a trip back to the store, and decided on this make and model, she couldn't be happier! To top it all off she got the pedistals to match which made the machines just clear the vabinets above by 3/4"

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love our new LG washer and dryer. You will definitely not go wrong with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice washer with AI tech

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer with large capacity and AI sensing tech makes washing easy. You can even add soap ahead of time and it will let you know when to add more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    washer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer with all the other added features that come with the settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Beautiful washer dryer set

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set is easy to operate a is very quiet with no vibration!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey, Deedee! We’re delighted to know that you are having a five-star experience with your LG - 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer. Here at LG, we work hard every day to give you the best products and experiences. You make our day in hearing that we fulfilled that for you. Enjoy! ~Rita LG

  • Pros mentioned:
    Detergent dispenser

    Rated 5 out of 5 stars

    Watch the installers Best Buy uses , great washer.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love my washer! It has so many different cycles to choose from! Only down side was that the guys who installed it scratched it in multiple places and then tried to cover it up with the papers that are taped to the top of the machine…

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey Ashley. We appreciate you bringing this to our attention. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. We assure you that your review is considered and does not go unnoticed and we will surely pass on your feedback to the rest of our team. ~Anthony LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exceptional washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer, it does a great job and has a lot of options

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG AI Washer - Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawlessly so far. The detergent and softener automatic storage tank make washing so easy. I'l never go back to pouring for each load. That's so 2019. We've had LG washers before and they are great. We eave the front door open when it's not being used to insure we don't have any odor problems. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing machine, easy to use. Love the large capacity. Also, it’s very quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek looking washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. I love the automatic soap dispenser. The dispenser eliminates over use of laundry soap and saves money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    LOVE MY LG WASHER & DRYER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy I finally purchased a front load washer and dryer set. Best Buy made it so easy and the delivery people were on time and friendly. Keep me informed as to their arrival, set up both items and also showed me how to use them both. Much appreciated since I have never had front loaders before. Also gave me some tips too!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the LG 5.0 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and TurboWash 360 in Black Steel, and I’m extremely satisfied with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    AI driven washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AI features make it easy to use with minimal intervention. The washer manages use of detergent efficiently

    I would recommend this to a friend