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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1652 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the cleaning performance, large capacity, and low noise level of the 5.0 Cu. Ft. High-Efficiency Top Load Washer with 6Motion Technology. The ease of use and size are also appreciated by many. However, some customers have concerns about the lack of an agitator, the depth of the washer, and wrinkle resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,655 reviews
  • Rated 3 out of 5 stars

    It’s ok for the price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much plastic! Top doesn’t really seal so moisture escapes on the warm temperature - had to open laundry window while washing. Retuning it for the next model up.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with the WT7150CM washer. We understand that the amount of plastic and the top not sealing properly, causing moisture to escape, has led you to consider upgrading to a different model.

      Ensuring that the washer is properly balanced and that the load size is appropriate can sometimes help with issues related to moisture escape. However, if the top is not sealing correctly, it may be best to consider an upgrade as you mentioned.

      We understand your situation and would like to assist you further. Please send us a private message on Social Media @LGUSSupport with any additional details or concerns. Our team will be more than happy to help explore possible solutions and provide further support. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    top load washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we are so very pleased with our new LG white washer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure agitator less cleans as good as agitator.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    na

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100x% good ok.......... .........................

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The order was delayed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We liked the product but our delivery schedule delayed twice after we booked which was never expected from brands like LG and BestBuy. Forcefully we had to go for white color washer and dryer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    washer review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer seems to be ok so far. like the washing options.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like that this LG washer doesn’t have a water level option.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad Product from a formerly Good Company

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does VERY BADLY on small loads, and normal settings. Some clothing stays dry. (The soapy water does not touch it.) You MUST use the 'Deep Water' setting. 'Normal' setting does not work on light loads. Also the water flowing through soap dispenser does not remove ALL of a single, small scoop of powered soap from the soap tray, so during the rinse cycle SOAP IS MIXED INTO THE RINSE WATER. Powdered soap MUST go directly into the tub, and NOT into the soap tray. Furthermore the automatic arrangement for distributing the clothing in the tub, does not work very well. It is best to go back, about 8 minutes into the cycle, and distribute the load, so that everything is submerged.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Robert. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony LG

  • Rated 4 out of 5 stars

    Great replacement washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good dryer. Has all the latest technology you could want in a new washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG 5.0 cu ft top load washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product, need to read the manual first before using all the features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still leaves glasses and Tupperware wet. Everything else was dry.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is working well. jvo holbiuvbyucovhlbjgvugcv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    house

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good but I wish BestBuy can install my Tv for free cost.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Buyer Beware-Check out your options.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had previous LG washer but bleach spout rusted out and spread. Be careful on what you buy this model only lasted 5 years.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 3 out of 5 stars

    not bad

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 stars because we had too return the inital purchase, best buy store manager was excellent too deal with as was the 800 number.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Wrinkles

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine but wrinkles clothes quite a bit after spin dry

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Appalling Service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Please understand if you order this washing machine that BestBuy will schedule a delivery date and then fail to show up on that date. You won't hear from them. They wont reschedule. When you call the automated system will hang up on you. When eventually you beat phone support and get to speak to them they will tell you it is another month till you can get it, even though best buy gets it in just two days. When you elevate to the supervisor he will tell you they wont get it for a month and magically I am expected to believe it will arrive and be installed the same day. No one at BestBuy will take ownership of problems they create. I hope the machine is worth the hassle they have caused me!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Adam. We appreciate you sharing your experience with us. We understand your concern about the delivery issue of your LG Washer (WT7150CM) model. We strive to provide excellent services to ensure a smooth experience. If you haven't already, we recommend checking your order status through Best Buy's order tracking system or contacting their customer service at 888-237-8289 to see if an earlier delivery option is available. This unit is designed for powerful cleaning with TurboDrum technology and a large capacity, and we hope it meets your expectations once delivered. If you have any questions about installation, setup, or features after it arrives, please send us a private message on social media @LGUSSupport. Our team will be happy to assist. ^Juvy LG

  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is very good but the bad thing is that cloth don’t move inside of it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to buy a top-load washer after using an LG front-load for the past 10 years. I was expecting to be able to do larger loads and get better washing results, but unfortunately, that's not what I got. This washer is mediocre at best. I often find myself having to re-wash items because they don't seem clean after the first wash. And it's not like our clothes are especially dirty to begin with. Plus, trying to wash a blanket is just not possible - they always end up in a dome up in the middle and don't come out clean at all. I really dislike this washer and wish I could go back and purchase something else.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for reaching us. I'm so sorry to hear that your experience with our top-load washer has fallen short of your expectations. I can imagine how frustrating it must be to have to re-wash items multiple times and still not get the cleaning results you're looking for.

      I want to acknowledge your loyalty to our brand, having used an LG front-load washer for the past 10 years. It's clear that you were expecting a similar level of performance from our new top-load washer. I apologize that we haven't met your expectations.

      I understand that you've been experiencing issues with the washer's ability to clean larger loads, and that it's not performing well with delicate items like blankets. This is unacceptable, and I'm committed to making it right.

      As an LG representative, I want to assure you that we take your feedback seriously and will use it to improve our products. I'd like to offer you a gesture of goodwill for the inconvenience and disappointment caused by this experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Noise level

    Rated 2 out of 5 stars

    LG 5.0 Cu Ft. High Efficiency Top Load Washer with

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im extremely happy with my new washer.It is very efficient and quiet, thank you

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to review the LG Washer (WT7150CW) model. We are glad you are happy with your new washer's efficiency and quiet operation.


      Your satisfaction is our top priority, and we are committed to providing high-quality products that meet your needs. If you have any questions or need further assistance with your washer, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy LG