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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1652 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the cleaning performance, large capacity, and low noise level of the 5.0 Cu. Ft. High-Efficiency Top Load Washer with 6Motion Technology. The ease of use and size are also appreciated by many. However, some customers have concerns about the lack of an agitator, the depth of the washer, and wrinkle resistance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,655 reviews
  • Rated 1 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new LG washer and it does not work!! And they can't get the same one!!! I'm getting another LG delivered and hope it works. I can't recommend it at this time.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 1 out of 5 stars

    Unhappy LG Washer Buyer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Residual soap, link, hair etc repeatedly found on "washed" cloths. Numerous times, "self-balancing" continued repeatedly.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    brand new washer constantly has error codes and cycles through without ever completing. I had this installed through best buy as well.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer LG

  • Rated 1 out of 5 stars

    Buyers Beware

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyers Beware! It just aint worth it had it since January now a whole heap of problems are popping up and both best buy and LG are not helping

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha LG

  • Rated 1 out of 5 stars

    So deceiving

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the product with Best Buy protection and now I am told that I don’t have the protection anymore. Misleading information. Too bad

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Robert. We apologize for any confusion your Best Buy protection plan for your LG product. We understand the importance of clear and accurate information when it comes to warranty coverage.
      To assist you further with this matter, please provide us with more details about your specific situation, including the product and warranty information. We recommend reaching out to BestBuy's customer service department to address your concerns and ensure appropriate actions are taken. If you have any further questions or require assistance, please feel free to reach out us on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne LG

  • Rated 1 out of 5 stars

    Angry

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery never showed up. No call. Nothing. Best Buy systems and outsourced vendors are horrible.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Thank you for sharing your feedback with us. We're sorry to hear about the delivery issue you experienced. We understand how disappointing it can be to not have your order arrive as expected, especially without any communication. We apologize for any inconvenience this may have caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not wash clothing things came out of wash machine still dry

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Smart Top Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai. LG

  • Rated 1 out of 5 stars

    Broken

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    6months later the door lock is broken and needs to be fixed

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, StephenY. Thank you for taking the time to review our LG Washer (WT7150CW) model, and we appreciate your feedback. We understand the frustration and inconvenience caused by the broken door lock of your washer. We would like to assist you in resolving this issue, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to further assist you with, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure that you have a positive experience with our products and services. ^Juvy LG

  • Rated 1 out of 5 stars

    Returned. Not “senior smart” friendly.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned after 2 uses and one error code that doesn’t even show up in the manual.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Annie. Thank you for sharing your feedback with us. We understand your concern about the issues you encountered with the LG Washer (WT7150CW) model, and that you had to return it after just two uses due to an error code not listed in the manual. We strive to provide high-quality products that exceed our customer's needs and expectations. Here are a few steps you might consider for future reference: If you encounter unfamiliar error codes, you can try reaching out to LG customer support for assistance. They might be able to provide insight into the code and suggest possible solutions. For guidance, you may visit this link: https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. If you decide to purchase another LG product or need further assistance, please send us a private message on social media @LGUSSupport. We're here to support you and ensure a better experience with our products. ^Juvy LG

  • Rated 1 out of 5 stars

    Mr Hinkley

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy sucks will never go there again they don't know how to deliver an item when they say they will

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      truly sorry to hear about the inconvenience you experienced with the delivery of your unit. Timely and efficient delivery is crucial for a smooth shopping experience, and it's disappointing when this standard isn't met. If you require assistance, you may send us a DM on Facebook or X(Twitter) at @LGUSSupport. -Charles LG

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never showed it was delayed several times with no communication

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to thank you for taking this time to communicate with us about your experience with your LG Top Load Washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly LG

  • Rated 1 out of 5 stars

    Waiting on washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not recueved my washer. Best buy has rescheduled Twice!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We’re sorry to hear that the service you purchased was not completed in a timely manner. You may contact BestBuy directly regarding this matter. Once you have received your LG Top Load Washer please let us know. You can easily get in touch with us if you have queries, concerns, and thoughs about the washer by sending us a private message on Facebook or Twitter using @LGUSSupport, or by calling our customer service line at (800) 243-0000, and we would be glad to help. ^Jolly LG

  • Rated 1 out of 5 stars

    Broke after 2 months, 4 times using

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First it didn't spin to dry and then it didn't drain water

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to thank you for taking this time to communicate with us about your experience with your LG Top Load Washer. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly LG

  • Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it didn’t have the features salesperson told us

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Highly recommend!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just love this LG washing machine. It is quiet, does a large load, and it's easy to use the many settings. Plus, it looks great and matches our LG dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Agitator

    Rated 5 out of 5 stars

    I did my research. Great washer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I would like to thank John and Jayson at the Setauket, NY Best Buy location. They were so helpful and knowledgeable about washing machines. They were the reason we chose to purchase from Best Buy. We researched so many washers at so many different stores. I wanted a machine that could wash a king size comforter, basic functions, no agitator and a top loader with a clear, see through top. If you use the correct setting, sort your laundry correctly and use the right detergent you will be very satisfied. Read the manual, this is a great machine if you use it right. We replaced our 27 year old Whirlpool with LG due to our research.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Noise level, Size

    Rated 5 out of 5 stars

    Mrs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It! So quiet...my last washer another brand was so noisy! Glad I made choice to purchase an LG! Cleans well..spacious..just overall great machine

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes clothes well and it is easy to use. It can accommodate quite a large load

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Cleaning performance, Noise level

    Rated 5 out of 5 stars

    LG Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet. Cleans well without agitator. Large capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use, Noise level

    Rated 5 out of 5 stars

    Nice washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Easy to use and quiet. I love that I can wash big loads

    I would recommend this to a friend