Customer Ratings & Reviews
- Model:
- SP7Y
- SKU:
- 6452959
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are delighted by the 5.1 Channel High-Res Audio Soundbar with DTS Virtual:X for its exceptional sound quality, easy setup, and affordable price. Many users rave about the immersive movie-quality audio experience it delivers, making it a joy to watch movies at home. The soundbar also boasts seamless connectivity options, including Bluetooth, and compatibility with various TVs, ensuring a hassle-free setup. While some users have expressed concerns about the bass response, the overall positive feedback highlights the soundbar's value and performance.
This summary was generated by AI based on customer reviews.
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound fir the tv is not good like the store display. It only sounds decent for music.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Soundbar. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Sounds worse than TV speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to go with my LG OLED TV and the sound quality is ridiculously, laughably worse than the quality of the TV's internal speakers. I don't know if I got a bad one, but I tried it through bluetooth, optical and ARC, tried every audio preset, tried tons of adjustments to the EQ and could get nothing but boxy, underwater sound. I'm not a huge audiophile or anything, but this was a tremendous disappointment.
I would recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Ok
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I thought it would be doesn't sound so great, not very loud or clear sound, no bass
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Horrible base quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has atrocious base quality. I listen to music often when cleaning and this just ain’t it chief. If you’re looking for a sound bar with great quality base for music and movies/tv then skip this one. Pay a little extra for the next model up. Trust me on this one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Brandon. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. ~Anthony
Dialogue on this soundbar is terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dialogue on this soundbar is terrible. Worse than TV speakers. It has a very low range, and it sounds very tinny, regardless of the settings or modes I tried. I returned it and got the SP8YA, which is night and day - it works like this one should.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Misrepresentation of product performance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not produce the quality of sound that i was promised.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Worst experience of my life,
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience of my life, They did not have subwoofer as shown in the picture with it. Power cables are also not there, hence I had no option other then to refuse to take the delivery.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your review regarding your experience with the LG Soundbar (SP7Y) model. We regret to hear about the inconvenience and disappointment you faced with the missing subwoofer and power cables.
We understand how disappointing it can be when a product does not meet your expectations, especially when it is not as depicted in the picture. To address this we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought lg sound bar 5.1. Has worked for a week now it’s got error message of d protection on front of sound bar. Have googled everything to fix and nothing. NOT HAPPY WITH THE PRODUCT AT ALL. one month old, 1 week of using and nothing works. Was a Christmas present for my husband.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Didn't Last Even a Full Year
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this last year for Christmas '21. It's a real POC. It's been just under a year and it doesn't even work anymore. Will randomly static or high pitch tone. I definitely regret this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
No
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s late, notice was last minute and I still don’t know when I’m receiving it! Not happy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Paula. Thank you for taking the time to share your feedback with LG Soundbar (SP7Y) model. We're sorry to hear about your experience with the late notice and the uncertainty about the delivery. We strive to provide great service for a smooth experience of our valued customers. For accurate updates on your order, please contact Best Buy customer service at 888-237-8289 with your order details. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Remote DOA. Can't control soundbar at all.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote DOA. Can't control anything. I have checked and verified that there is an IR signal coming from the remote, but the soundbar does not respond to any inputs. Batteries checked and confirmed good. Super dissapointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Need warranty
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 6 months and subwoofer keeps cutting out Easy to hook up and sounds good otherwise
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew! Thank you for sharing your experience with the LG - 5.1 Channel High-Res Audio Soundbar with DTS Virtual:X. We appreciate your feedback and apologize for any inconvenience you have encountered.
We understand that the subwoofer cutting out after just 6 months of use can be frustrating. We strive to provide reliable and high-quality products, and we apologize if this issue has occurred with your soundbar.
Please reach out to us Facebook or X, and we'd be more than happy to assist you! ^James.
Performance not as expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The subwoofer disconnects frequently. Also, the not a good choice if you are looking for bass.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. You can visit the following link (https://www.lg.com/ca_en/support/product-help/CT20098019-20150331561538) for further troubleshooting steps that will help you resolve the issue. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Jovelyn
Don’t waste your money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible SoundBar…after 2 days I returned and got a LG 3.1.2 Atmos…this one value your money!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Subwoofer unsync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth Subwoofer unsync cuts off and on while using
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette
- Pros mentioned:Connectivity, Easy setupCons mentioned:Bass
Clear vocals, no base
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Decent sound bar, but nothing special. Set up was very easy, the LG app give you a lot of control options and connectivity is seamless. The first issue is the height of the sound bar. I have an LG C1 on the stand, and a good 1/2” is blocked on the bottom. The cables (power and optical) are thin, don’t route well and feel cheap. The speakers sound clear, loud, and full my space very well. The bass is almost non-existent, and I’m not a big bass person. I had to max the bass settings to get any bass out of the sub. For the amount of speakers, music and tv sound dull and flat, but vocals were crystal clear. I went into the settings and change them and couldn’t find a way to give the content any life. If you want clear audio, don’t care as much about music or effects, this is a nice setup. I think the C1 built-in speakers sound better, but aren’t as powerful.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Easy setup, Sound quality
Good Sound for 440W
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laud and good quality for 440W. Easy to setup. Make sure you a short HDMI cable for easy setup if your TV has no Fiber Optic port. It looks nice also!
I would recommend this to a friend - Pros mentioned:Easy setup, Sound quality
A great find for your listening pleasure!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great find, not to difficult to install, and it made a huge difference in the sound, it filled the room and dialog clarity is enhanced, able to listen at lower levels.
I would recommend this to a friend - Pros mentioned:Sound quality
So worth my money!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my husband for gaming and it has the best quality sound we have found in a sound bar. The sound is equal and no off balance sound. No echo. All around great quality!
I would recommend this to a friend - Pros mentioned:Easy setup
Lg sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound and easy to set up. I would recomend this sound bar.
I would recommend this to a friend