Customer Ratings & Reviews
- Model:
- WT7405CW
- SKU:
- 6492265
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer for its overall performance, large capacity, and relatively quiet operation. Many users find it easy to use and appreciate its design and compact size compared to front-loading machines. However, a few customers have expressed concerns regarding the effectiveness of the wash cycle settings.
This summary was generated by AI based on customer reviews.
Great Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Machine works extremely well. Bedding , even pillows, clean up great in it.
I would recommend this to a friendMrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does an excellent job on all cycles. It is great to be able to set choices.
I would recommend this to a friend- Pros mentioned:Ease of use
LG has another winner
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install No problems, washes clothes very good Very easy to use
I would recommend this to a friend - Pros mentioned:Overall performance
Great Washer Machine!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a really excellent washer machine. It is better than I expected.
I would recommend this to a friend REVIEW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer I bought is excellent, in order to make easy my work.
I would recommend this to a friend- Pros mentioned:Noise level
New appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color and it’s super quiet. Really pleased with purchase
I would recommend this to a friend - Pros mentioned:Overall performance
Highly recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far working great . Washing clothes like advertised
I would recommend this to a friend Great top-loader so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great top-loader! Very pleased so far! Be aware, however, that the drum is very deep. My short self (5’1”) has to stand on a stool to get clothes off the bottom! This machine replaced a LG front-loader, only because I tired of keeping the front seals clean and mold-free.
I would recommend this to a friendGood washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good buy would recommend. Wifi option is kind of useless because you have to physically turn on the machine it doesn't turn on thru app. If im standing in front of it why use app to select wash mode
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Chris! We are delighted that you are a part of the LG family now, and that you are enjoying the use of the LG Top Load Washer. Your input is extremely valuable to us and we will pass the ThinQ app issue to our marketing and product teams for future developments. Also, shoot us some feedback on our LG website as well: https://www.lg.com/us/support/feedback. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
- Pros mentioned:Noise level
great LG Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great and silent. very happy with the purchase!
I would recommend this to a friend I Was Duped!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We thought we were talking with the in-store salesperson in New Port Richey , Florida, but we were actually speaking with a corporate salesperson in another state. We called to find out if the LG washer had the removable agitator. This was the key feature we were trying to get with this new washer. He told us, absolutely it did. We told him that we would like to come into the store to see the machine. He was adamant in his wording for us NOT to come to the store, that he had the invoice ready to send and with a few clicks we’d have the machine in two days. His words were, “coming into to the is the way old people buy, you can save the trip in. We asked again about the removable agitator and once again assured us the LG machine had a removable agitator. Well two days passed and our new LG washer arrived. The delivery/install crew were fabulous. Very careful and clean it was installed and tested. We then asked the lead guy if he could show us how to remove the agitator, to which he said sure. He tried but could not. He told us “it appears that this machine does not have a removable agitator. We check model numbers to be sure everything matched up with our invoice and it did. We needed the machine so we accepted the machine and my wife left for the New Port Richey store. We found out that the store doesn’t even have a phone in the store, all calls are routed to a main number. Employees can’t even call the store if they were sick. Oh, my wife also found out that LG does not even make a washer with a removable agitator. Only Whirlpool makes the washer with a removable agitator. Imagine that! The Best Buy call center salesperson absolutely LIED to me. I guess at 71 I qualify as an old person. I should have followed my old person tendency and gone in to the store to physically look at what I was buying. That’s on me. However, I will never, ever shop with Best Buy again. Buyer beware!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for taking the time to share your experience regarding the purchase of the LG Washer (WT7405CW) model. We understand that you were seeking a washer with a removable agitator, and the information provided by our call center salesperson was incorrect. We strive to ensure accurate and reliable information for our customers, and we acknowledge that we fell short on this occasion. We understand that visiting the store in person would have been a preferable option to assess the product. Your feedback will be promptly shared with our teams to prevent any recurrence of similar issues. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Excellent experience!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im very glad to be part of this team called “Best Buy” since I buy in the Best Buy store I feel like we are a big family. And that’s why I give all my business to you guys. Thanks for everything.
I would recommend this to a friend- Pros mentioned:Capacity
Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice, can wash a lot of clothes and they come out very clean.
I would recommend this to a friend Great washer so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After numerpus issues with open box fibally got a new pne and so far so good
I would recommend this to a friendQuiet, efficient...I'd purchase again!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this washer! Quiet, efficient - I love the countdown timer and agitator. The only thing that could improve it would be a light inside, but I'm not even sure if that's a thing! :) The delivery was also timely and the crew was amazing!
I would recommend this to a friend- Pros mentioned:Noise level
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer and is nice and quite when running so far
I would recommend this to a friend Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product overall but sometimes it does not wash the clothes that well
No, I would not recommend this to a friend- Pros mentioned:Overall performance
LG Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer! It matches my LG dryer and performs as promised.
I would recommend this to a friend - Pros mentioned:Noise level
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the turbo wash for a quick load! This is a quiet machine.
I would recommend this to a friend OK Washer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Seems to wash OK, but sometimes clothes are not fully submerged in water / detergent.
I would recommend this to a friend