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Customer Ratings & Reviews

Your price for this item is $1,049.99

Customer reviews

Rating 4.5 out of 5 stars with 719 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer's excellent cleaning performance and large capacity as significant advantages. Many appreciate its quiet operation and ease of use, along with the effective agitator and spacious tub. However, some users find the washer's tub depth challenging, and a few have reported reliability concerns. The positive feedback on cleaning, capacity, and quietness outweighs the negative comments regarding depth and occasional malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 719 reviews
  • Rated 5 out of 5 stars

    thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product! I will buy again. thanks, Regards!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart washer?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much water in tub during cycles. Clothes come out clean. Makes you wonder how long this washer will last.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Washer is great, Best Buy not so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer! Will I ever order a washer from Best Buy again? No! We ordered this washer December 10 and got it April 20, the cancellation and rescheduling over and over was ridiculous.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Staci. We appreciate you leaving us your feedback in regards to your dishwasher. This will help us continue innovating and gain more valuable knowledge to better service you and our customers. From LG ~Anthony LG

  • Rated 5 out of 5 stars

    Love my LG washer!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my purchase. Huge tub and love to have an agitator again. I have never gone wrong with any of my LG purchases. Love them all!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Love the little music it plays that’s so sweet to let you know it’s finished too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine works beautifully and the installation was faultless. We are very happy with our purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good whaser easy to used I’ll recommend the machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant wait till dryer gets her

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with washer and installation. We have had many Lg products and been good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets clothes clean!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uses less water for sure but still gets clothes clean! We insisted on an agitator and it works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG is the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it my daughter bought the set and highly recommended them to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase! We have been very please with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gata

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well and washes the clothes very efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Val

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but wish selections of wash cycles were not so complicated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the washer and it’s easy to use and looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my LG washer machine and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought washer and dryer. Love the products. l live LG products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer very Heavy duty and Tougher. i am very happy to my purchase6

    I would recommend this to a friend
  • Cons mentioned:
    Reliability

    Rated 1 out of 5 stars

    LG leak already and Geek Squad is a fail

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes but the pump went up less than two years after this purchase. What’s worse is the warranty service or there lack of. I swear this is the most ridiculous system to make an appointment.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Robert. Thank you for sharing your experience with us regarding the LG Washer (WT7405CW) model. We understand your concern about your washer’s pump failing so soon, and trying to navigate the warranty service process. Our aim is to provide you with quality products and ensure everything goes as smoothly as possible for you.

      In the meantime, it might be a good idea to check the drain hose for any blockages or kinks since those can sometimes affect the pump’s performance. If everything looks clear, it might be worth having a professional take a look at the pump.

      We’re here to help you out! Just drop us a private message on social media @LGUSSupport, and we’ll assist you in setting up an appointment with a technician and guide you through the process. We really want to make sure this gets sorted out in the best way for you. ^Juvy LG

  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome purchase would definitely recommend this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as it is described, love all the features and easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth buying it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 3 months X5 and already making loud noises and vibrating like it’s about to go bad very soon

    No, I would not recommend this to a friend