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Customer Ratings & Reviews

$1,049.99

Customer reviews

Rating 4.5 out of 5 stars with 724 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers commend the 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer for its overall performance, large capacity, and relatively quiet operation. Many users find it easy to use and appreciate its design and compact size compared to front-loading machines. However, a few customers have expressed concerns regarding the effectiveness of the wash cycle settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 724 reviews
  • Rated 3 out of 5 stars

    Not worth buying it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than 3 months X5 and already making loud noises and vibrating like it’s about to go bad very soon

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing machine is great. Its also quiet and you can wash alot of clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing I love it I recommend it it has been very helpful so far

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It stopped draining

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this in November 2024 and not even a year later it stopped draining. I don't recommend at all.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Alex. Thank you for sharing your experience with the LG Washer (WT7405CV) model. We understand your concern about a unit that doesn’t perform as expected. At LG, we’re committed to delivering dependable products and helpful support to ensure a smooth ownership experience. If you're facing a draining issue, check if the drain hose is kinked or clogged, and ensure it’s not pushed too far into the drainpipe to avoid siphoning. For more help, visit https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293. Feel free to email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will assist you. ^Juvy LG

  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and fast. It only runs as long as it needs to based on the size of the load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Price for a Washer that works great and saves energy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hermine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good washing Mashine , Energy and water saver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked it very much met my expectations washes very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine. I like the spin cycle and the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washing the clothes to satisfaction

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it i have no problems the agitation works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it love it love love it love it love love love

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG leak already and Geek Squad is a fail

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes but the pump went up less than two years after this purchase. What’s worse is the warranty service or there lack of. I swear this is the most ridiculous system to make an appointment.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Robert. Thank you for sharing your experience with us regarding the LG Washer (WT7405CW) model. We understand your concern about your washer’s pump failing so soon, and trying to navigate the warranty service process. Our aim is to provide you with quality products and ensure everything goes as smoothly as possible for you.

      In the meantime, it might be a good idea to check the drain hose for any blockages or kinks since those can sometimes affect the pump’s performance. If everything looks clear, it might be worth having a professional take a look at the pump.

      We’re here to help you out! Just drop us a private message on social media @LGUSSupport, and we’ll assist you in setting up an appointment with a technician and guide you through the process. We really want to make sure this gets sorted out in the best way for you. ^Juvy LG

  • Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer for what we were looking for. Touch panel makes washing seamless

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washers and Dryer I am so glad that i pick lg

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stove - no

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice stove, but pilot light burnt out twice in 3 years,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Don't buy from Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great, but the order experience with Best Buy was abysmal. A complete and utter disaster every step of the way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy installation. Installers came early.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smart washer in MS.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but I don't like the water level. Cleans good.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Contact me to make this right!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously what is this??? Brand new already rusted and had soap in it

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki LG

  • Rated 2 out of 5 stars

    A decent machine but I miss my old Kenmore Elite.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water level sensor isn't very good. The water sensor fills the tub below the level of the clothes so when agitating, you can see dry clothes above the water level. So I don't use the settings, I just go directly to Deep Wash/Deep Fill so that the water level goes above the level of the clothes so that they freely swish below the water level during agitation. Also the spin cycle is really loud. You can hear it even when you're on the first floor and the washer is in the basement. I miss my old Kenmore Elite. I've only had the washer for a month. I hope things improve with more use.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you sharing your experience with the LG Smart Top Load Washer (WT7405CV) model. We're sorry to hear that it hasn't met your expectations, especially in comparison to your previous Kenmore Elite. Your feedback about the water level sensor and the noise during the spin cycle is valuable to us, and we apologize for any inconvenience this has caused. We understand the importance of a reliable and efficient washing machine, and we're committed to making improvements based on your input. For basic troubleshooting in regards with the noise during spin cycle, kindly visit this link: https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT00000305-20150712816129. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to assist you. ^Juvy LG