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Customer Ratings & Reviews

Your price for this item is $1,049.99

Customer reviews

Rating 4.5 out of 5 stars with 719 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers recognize the 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer's excellent cleaning performance and large capacity as significant advantages. Many appreciate its quiet operation and ease of use, along with the effective agitator and spacious tub. However, some users find the washer's tub depth challenging, and a few have reported reliability concerns. The positive feedback on cleaning, capacity, and quietness outweighs the negative comments regarding depth and occasional malfunctions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 719 reviews
  • Rated 2 out of 5 stars

    A decent machine but I miss my old Kenmore Elite.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water level sensor isn't very good. The water sensor fills the tub below the level of the clothes so when agitating, you can see dry clothes above the water level. So I don't use the settings, I just go directly to Deep Wash/Deep Fill so that the water level goes above the level of the clothes so that they freely swish below the water level during agitation. Also the spin cycle is really loud. You can hear it even when you're on the first floor and the washer is in the basement. I miss my old Kenmore Elite. I've only had the washer for a month. I hope things improve with more use.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. We appreciate you sharing your experience with the LG Smart Top Load Washer (WT7405CV) model. We're sorry to hear that it hasn't met your expectations, especially in comparison to your previous Kenmore Elite. Your feedback about the water level sensor and the noise during the spin cycle is valuable to us, and we apologize for any inconvenience this has caused. We understand the importance of a reliable and efficient washing machine, and we're committed to making improvements based on your input. For basic troubleshooting in regards with the noise during spin cycle, kindly visit this link: https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT00000305-20150712816129. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to assist you. ^Juvy LG

  • Rated 4 out of 5 stars

    Smart washer in MS.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, but I don't like the water level. Cleans good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 5.3 Top Loader Washing Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife washes every weekend and we have had no problems up to this point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy installation. Installers came early.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work good i like the way works and fit it the spot good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Performing Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performing washing machine appliance by LG! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it is beautiful and perfect it’s all I want

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Contact me to make this right!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously what is this??? Brand new already rusted and had soap in it

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki LG

  • Rated 5 out of 5 stars

    Best Buy applicance and service

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love it and received great price and great service at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Insulation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional work was done. Friendly workers and courtesy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s Great. I haven’t had it long enough to give 5 stars

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer Machine!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really excellent washer machine. It is better than I expected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new LG Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the nicest washer I have ever owned. I live the gun metal color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! We are very satisfied with this product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer works with alexa . My clothes smell great .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works wonderfully, easy to use, well worth the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cleanclothes

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE LOVE IT, AND IT'S QUIET, AND IT LOOKS GOOD. WE GIVE IT A 10!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far working great . Washing clothes like advertised

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    One LARGE disappointment.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not fill enough water. Cannot use certain features together. For example, you cannot use hot water with a speed wash setting. Auto-sense never gets the right amount of water correcty and clothes on the top remains dry! You only get very little water or an almost complete and unnecessary deep fill every time. No option to choose small, medium or large water fill. It is NOT s strong agitation, I have no idea how anything gets clean in this. Exchanging for a front-loader.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New lg washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love it! I've bought all lg appliances they all seem great.

    I would recommend this to a friend