Customer Ratings & Reviews
- Model:
- WT7405CW
- SKU:
- 6492265
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers recognize the 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer's excellent cleaning performance and large capacity as significant advantages. Many appreciate its quiet operation and ease of use, along with the effective agitator and spacious tub. However, some users find the washer's tub depth challenging, and a few have reported reliability concerns. The positive feedback on cleaning, capacity, and quietness outweighs the negative comments regarding depth and occasional malfunctions.
This summary was generated by AI based on customer reviews.
LG Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new washer! It matches my LG dryer and performs as promised.
I would recommend this to a friendGood washer for people who don't understand how to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is way overkill for a simple job of doing your laundry. If you need this much help just to wash the clothes your better off sending them out.
I would recommend this to a friendNew washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything went as good as I expected, if not better
I would recommend this to a friendWasher
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great we are able to put a lot of clothes in there
I would recommend this to a friendWashing all day
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product. Lg is always on point. Washer is amazing
I would recommend this to a friendLg washrr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very deep tub, need a step stool to reach. Works geat.
I would recommend this to a friendwasher with LG name
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.delivered as requested. Prompt and efficient installation
I would recommend this to a friendLG washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love it, it washes loads faster then our old washer.
I would recommend this to a friendLGwasher
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product would definitely purchase again,
I would recommend this to a friendid pass
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hate how it washes, so many times i pull the laundry out and its still dirty. We havent even had it a year yet and its already making all sorts of noises. The agitator makes it hard to get a good wash with sheets, comforters, deco pillows or even small dog beds.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Melissa. Please know that your thoughts are shared with our product and marketing team for further evaluation into your feedback. ~Anthony
Clothes not spin enough to be ready for dryer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer various sequences are not working correctly. The sensing takes 5 - 10% of cyle, washing takes about 70% of cycle time, rinse about 10% and spin barely 10%, of cycle time. Result is towels and women's slacks in particular require me to place them over shower door to dry at least 50% of water left after cycle before I can put in my dryer. I am concerned about my dryer being overloaded with the extra water weight and possibility I would need to replace it. So no, I am not happy with the product. I was sure the delivery guys said I had 30 days to ask for a replacement but when I called I was told it was 15 days. So I am left with needing you or someone to verify I am not grievously not loading the machine correctly - followed by asking someone from Best Buy to diagnose the problem. Not a happy customer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is not everyday that we get a constructive feedback as detailed as yours, and we want to thank you for that. We're sorry to hear that the product did not meet your overall needs. Allow us to assist you with your concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to see how we can help. -Cazz -Cazz
- Cons mentioned:Reliability
STAY AWAY!!!!!!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage dont buy it. Not only did our 1st purchase break a week outside of the warranty. So we bought a 2nd one thinking it was a fluke. Nope, 2nd one broke with the exact same issue within 6 months. STAY AWAY!!!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, there! We appreciate you taking the time to share your concern, as we hate to hear that you weren't provided the LG - 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer with 4-Way Agitator and TurboWash3D, as requested. We value your opinion, and it does not go unnoticed. We would like for you to share it on our LG feedback page: https://www.lg.com/us/support/feedback. Thanks. ~Rita
- Cons mentioned:Reliability
Piece of junk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs 4 parts after 9 months and after buying the "Geek Squad Protection" we will be without a washer for two full weeks. Do not recommend a bit.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm truly sorry to hear about your experience with needing multiple parts for your LG washer after just 9 months, especially after purchasing the Geek Squad Protection. I can understand how frustrating and inconvenient it must be to be without a washer for two full weeks. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Great washer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer I love being able to see me clothes get clean.
I would recommend this to a friendNot worth the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How do I hate thee? Let me count the ways.....I've owned this machine for a year and a half. If there are any bits of grass on the clothes, they will still be there after the wash cycle. No debris flushes out. Hair is still on clothing. Recently it started leaving brown crud on the laundry. Apparently I was using too much detergent even thought I was only using the normal amount. Stains kinda come out. I'm stuck with this stupid thing even though it's one notch above useless. Regret purchasing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sue. Thank you for sharing your experience with the LG Washer (WT6100CW model. We understand how important it is for your laundry appliances to work efficiently and reliably. We strive to provide high-quality products exceeding our customers' needs and expectations. For the issue with debris and brown crud on your laundry, let's try a few steps. First, make sure that you're not overloading the washer, as this can prevent proper agitation and rinsing. Also, ensure you use your unit's recommended detergent amount and type. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you need further assistance, please reach out to us on social media @LGUSSupport, and our team will be more than happy to explore possible solutions and offer additional troubleshooting steps. ^Juvy
DO NOT BUY
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not purchase. I got this in August 2023 & have been chatting w/their service agents on a regular basis about this residue that is constantly occurring on my dark clothes wash cycles. A tech has came out with no resolution, I have purchased several different detergents, used the tub cleaning tabs starting week 2 of purchase and I still get the residue. Save yourself & skip this one while I wait for another tech appointment to be scheduled from mine. Frustrating. I am sadly shopping for a new one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Natasha. Thank you for taking the time to share your experience with the LG Washer (WT7405CW) model. We're sorry to hear about the ongoing issue you've encountered with the residue on your dark clothes wash cycles. We aim to provide high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/video-tutorials/lint-on-cloth-after-washing-cycle-top-load-washer-CT00000305-20150712778997. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer, just have issues with the sheets get sucked in under the adjitater.
I would recommend this to a friendTerrible washing machine. Leaves close dirty!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not understand how a new washer leaves my clothes dirty!! I hate this machine! It doesn’t matter if I do a small load or a large load, the end results are the same. Dirty clothes! All the lint, dog hair and whatever else was in your clothes are now deposited on all the clothes. It’s gross. I’ve only used this washer 4x. This is for sure buyer remorse. I DO NOT RECOMMEND THIS WASHING MACHINE!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AdreanaT. Thank you for taking the time to share your experience with the LG Smart Top Load Washer (WT7405CW) model. We truly appreciate your feedback, as it helps us understand the concerns of our customers and make improvements to our products.
We are truly sorry to hear about the issues you have encountered with the cleanliness of your clothes after using the machine. We understand how frustrating it can be to have your clothes come out dirtier than they were before washing. This is not the experience we want our customers to have, and we apologize for any inconvenience this may have caused.
We would like to assure you that your feedback has been taken seriously and will be shared with our product development team. Our goal is to ensure that our customers receive the best possible washing experience, and we are committed to rectifying this situation for you. For basic troubleshooting, kindly check this link: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. Please know that we value your satisfaction and will do everything we can to address your concerns and find a suitable solution. If there's anything else we can assist you with, please do not hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to help. ^Juvy
Very noisy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very loud. Is very noisy during the wash and when the tub turns
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible washer had 3 different ones delivered all made a loud grinding noise all 3 were garbage! Can’t add a video or I would of the loud noise while running machine. Someone mentioned shipping bolts but this machine didn’t have them still don’t know why all 3 machines made the same noise grinding like metal rubbing. I would start the wash with cold water half way through it would switch to warm water. Didn’t like at all ended up getting a Maytag.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. We apologize for any inconvenience.^Vanessa