Customer Ratings & Reviews

Hi, Edwin. Thank you for sharing your experience with us. We understand your concern about having your LG Washer (WT7405CW) model break down for the second time. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations. As a first step, we recommend checking the error code on the display, if available, as it may provide additional insight into the issue. You can also try performing a soft reset on the washer by unplugging it for 1-2 minutes and then plugging it back in. This can sometimes resolve minor issues.

Please send us a private message on social media @LGUSSupport, and our team will assist you in setting up a repair as soon as possible, ensuring a more efficient process this time. We appreciate your patience and look forward to helping you get your washer back in working order. ^Juvy

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette

Hi, there. Thank you for reaching out and sharing your experience with the LG washer (WT7405CW) model. We appreciate your honesty and for bringing this concern to our attention.


We regret to hear about the inconvenience you may have experienced with the clothes not getting completely wet unless the Deep Fill option is used. We understand how important it is for your clothes to be thoroughly washed, and unfortunately, we have fallen short of your expectations in this regard. We want to help fix this issue, please visit this link: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-water-supply-when-i-select-the-water-level-manually-it-is-set-to-water-level-7-by-default-CT00000305-20153067163643#. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi, there. Thank you for sharing your feedback regarding the LG Washer (WT7405CW) model. We understand how concerning it can be when your washer isn't cleaning effectively and begins making unusual noises. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are a few steps that might help improve performance and address the grinding noise: Avoid overloading the washer, as this can hinder cleaning and place unnecessary strain on the motor. Look for any obstructions or foreign objects that may have become lodged inside the drum. The build-up of detergent residue or debris can affect cleaning efficiency. Running a tub clean cycle can help improve performance. For additional information, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. A grinding noise might indicate an issue with the agitator or motor. It’s best to have a technician inspect the unit to prevent further wear and tear. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062.
We recommend scheduling a service visit if the noise persists or cleaning results do not improve. If you need further assistance, feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you. ^Juvy

Hi, Emily. We would like to express our sincere gratitude for reviewing the LG Washer (WT7405CV) model. We understand the importance of a washer that treats your clothes carefully. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. Please visit this link: https://www.lg.com/us/support/help-library/clothing-torn-ripped-front-load-washer-CT10000010-1337626779129#. For more help, please reach out to us on social media at @LGUSSupport. ^Juvy

Hi, Justin. Thanks for sharing your feedback with us regarding the LG Washer (WT7405CV) model. We understand your concern about experiencing a failure with your unit just after the one-year mark—especially something like the clutch bearing housing. We strive to provide high-quality products that exceed our customer's needs and expectations.
Even though the standard warranty may have expired, we still encourage you to contact us on social media @LGUSSupport with your model, serial number, and details of the issue. We can review your case for possible accommodations or extended coverage options. Sometimes, if it's a known part issue, we may still be able to help even outside the initial warranty.

We want your investment to feel worthwhile, and we’ll do everything we can to turn this around for you. ^Juvy

Hey there, Adrianna. Thank you for taking your time for your review on your LG 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer WT7405CW. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony

Hi, there. Thank you for sharing your experience with us. We understand your concern about the washer that doesn't properly balance loads, especially after taking steps to sort them carefully. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

A helpful troubleshooting step is to make sure the washer is level on the floor. Even slight imbalances can cause the unit to struggle with balancing loads. If the washer is already level, the next step would be to check if the drum is overloaded, as this can also trigger the imbalance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-what-is-a-top-load-washing-machine-ueub-error-code--1394563702295.

If the issue persists, please send us a private message on social media @LGUSSupport, and we can assist you further.

We appreciate your patience. ^Juvy

We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer

With a high-efficiency washer, it is designed to give you enough water to clean your laundry load, and it is normal for water to not fill to the top of the tub. ^Jennifer

Hi, there. Thank you for sharing your feedback on the LG Washer (WT7405CV) model. We appreciate your honesty and apologize for any inconvenience you have experienced with your WT7405CV dishwasher.


We understand how frustrating it can be when a product doesn't meet your expectations, especially when it breaks down at such an early stage. This is not the experience we want our customers to have with our products. Please visit this link: https://www.lg.com/us/support/help-library. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Vanessa

Hi, Tiffany. Thank you for sharing your experience with the LG Washer (WT7405CW) model. We understand how important it is for your washer to clean clothes effectively. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. We recommend checking the water level settings if you're open to it. This unit is designed to be energy-efficient, but you can select a higher water level option for heavily soiled items to ensure a thorough wash. Additionally, using the appropriate cycle for your load can make a difference in performance. For more guidance, visit https://www.youtube.com/watch?app=desktop&v=HDx8pgSFEcY. Your feedback is important, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy

Hi, John. Thank you for sharing your experience with us. We understand your concern about having a shirt get stuck in the drain and deal with the water level issue, especially after just a few loads. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are a couple of things you can try to retrieve the shirt and address the water level concern: If you can access the drain filter (usually located near the bottom of the washing machine), try removing it to check for any obstructions like your shirt. Be sure to have towels or a container ready to catch any water that might spill out. If you can’t access the shirt through the filter, another option is to manually drain the washer. Many washers have a drain hose that you can use to drain the water, which may allow you to retrieve the clothing. If the machine isn't adding enough water, please visit this link: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643. As for the restocking fee, If you haven't already, we suggest reaching out to LG support to explain the situation and see if they can assist with either resolving the issue or waiving the fee due to the circumstances.

Please send us a private message on social media @LGUSSupport with your model details, and we’ll be happy to assist you further. ^Juvy

Hello, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. We apologize for any inconvenience. ^Vanessa

This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette

Hi, there. Thank you for sharing your experience on the LG Washer (WT7405CV) model.
We understand your disappointment with the agitator's speed and impact on the washing's effectiveness. Your feedback is important to us as we continuously strive to improve our products and provide the best possible experience for our customers. In the meantime, you may consider visiting this link: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hello there. Thank you for taking the time to share your thoughts about the WT7405CV washer. We understand how frustrating it can be when the agitator design doesn’t meet your expectations and causes issues like clothes twisting during cycles. Your feedback is valuable, as it helps us refine our designs and address customer concerns.

We’d like to assist you further and explore solutions that might improve your experience with the unit. Please send us a private message via @LGUSSupport, and our team will be happy to work with you to find the best path forward.

We appreciate your patience and look forward to assisting you.—Junel