Customer Ratings & Reviews
- Model:
- WT7405CW
- SKU:
- 6492265
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 5.3 Cu. Ft. High-Efficiency Smart Top Load Washer for its overall performance, large capacity, and relatively quiet operation. Many users find it easy to use and appreciate its design and compact size compared to front-loading machines. However, a few customers have expressed concerns regarding the effectiveness of the wash cycle settings.
This summary was generated by AI based on customer reviews.
stuck laundry
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did 5 small loads and on the next one a shirt got sucked into drain and i can't get it out also does not add enough water and when i return it i have to pay restocking fee of 45 dollars! I hope new owner likes my shirt
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for sharing your experience with us. We understand your concern about having a shirt get stuck in the drain and deal with the water level issue, especially after just a few loads. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. Here are a couple of things you can try to retrieve the shirt and address the water level concern: If you can access the drain filter (usually located near the bottom of the washing machine), try removing it to check for any obstructions like your shirt. Be sure to have towels or a container ready to catch any water that might spill out. If you can’t access the shirt through the filter, another option is to manually drain the washer. Many washers have a drain hose that you can use to drain the water, which may allow you to retrieve the clothing. If the machine isn't adding enough water, please visit this link: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643. As for the restocking fee, If you haven't already, we suggest reaching out to LG support to explain the situation and see if they can assist with either resolving the issue or waiving the fee due to the circumstances.
Please send us a private message on social media @LGUSSupport with your model details, and we’ll be happy to assist you further. ^Juvy
Undeliverable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only the dryer was immediately available, however the dryer needs to be out of the way in order for the washer to fit in the room.. We canceled the order for this washer because after 2 delays in arrival and set up we decided to go somewhere else..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. We apologize for any inconvenience. ^Vanessa
Bad LG washers.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this appliance and it started leaking. Best Buy replaced it right away and the 2nd one is leaking. BB told me to go pick another model. TY BB you are great, but this LG failed 2wice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Fancy but doesn’t wash well
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not wash very well. The agitator is a joke, it’s so slow.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on the LG Washer (WT7405CV) model.
We understand your disappointment with the agitator's speed and impact on the washing's effectiveness. Your feedback is important to us as we continuously strive to improve our products and provide the best possible experience for our customers. In the meantime, you may consider visiting this link: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
LG washing machines break!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG washer broke and had to get a second one. Instead of getting one without the agitator like I had last time that broke from LG I got one with an agitator. It is ruining my clothes breaking buttons etc. I hate LG at this point.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey, Jenny! Your washer's agitator shouldn't be damaging anything inside the tub, and it'll be our pleasure to see what's going on. Please be sure to call us at 800-243-0000 for further assistance! ^Ian
Terrible!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This agitator this is terrible! We didn’t notice it while purchasing and we are trying to buy another model! Cloth get twisted around it!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for taking the time to share your thoughts about the WT7405CV washer. We understand how frustrating it can be when the agitator design doesn’t meet your expectations and causes issues like clothes twisting during cycles. Your feedback is valuable, as it helps us refine our designs and address customer concerns.
We’d like to assist you further and explore solutions that might improve your experience with the unit. Please send us a private message via @LGUSSupport, and our team will be happy to work with you to find the best path forward.
We appreciate your patience and look forward to assisting you.—Junel
NOT WORTH THE HASSLE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought machine 18 months ago already had to replace. Hot water valve stopped working and drum started making a loud whining noise every wash cycle.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Washer (WT7405CV) model. We regret to hear about the inconvenience caused by the need for a replacement and the malfunctioning hot water valve, as well as the drum making a loud whining noise during each wash cycle. We understand how frustrating it can be to encounter issues with a product, especially when it happens relatively soon after the purchase. This is not the level of quality and longevity we strive to deliver. Please visit this link to obtain information regarding noise issue: https://www.lg.com/us/support/video-tutorials/noises-during-cycle-top-load-washer-CT00000305-20150712816129. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Faulty Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer was returned due to faulty cycle buttons/options not working. Computer board is bad/faulty/not working properly/correctly.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Return
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We hate it. Our old one was better. We don’t like the new washers. They don’t wash clothes like the older models. We’re returning.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Leaking on first use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a leak underneath somewhere (not from water hookup or drain in back, returning
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Stay away from Bestbuy!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Woobles all over the floor, Bestbuy sent an install crew that did not bother checking it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear about your experience with the retailer. Should you have any other concerns about your LG Top Load Washer, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
LG washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked poorly. No control over water levels. It was returned for a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Not happy with my purchase.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too little water to wash clothes effectively. I feel stuck. Not happy with my purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there Janet. Having some water filling issues with your LG Washer? No problem. We want to make sure that you have been provided with the best resolution available for your LG Washer and would be pleased to walk you through a few easy steps that will get your LG Washer running properly. Send us a private message on Facebook or Twitter with your Model, Serial and Phone number. One of our Support Agent will walk you through. `Jai.
does not wash/ I dont recommend
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can smell “it’s clean” but its not, honestly i don’t recommend
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Adri. Thank you for taking the time to provide feedback on your experience with the LG Washer (WT7405CW) model. We apologize for the inconvenience and disappointment you have encountered with the cleaning performance of the machine. We understand how frustrating it can be when your laundry doesn't come out as clean as expected. We wanna help you out fixing this issue, please visit this link: https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Washers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will never buy again open box give me a lot please don’t buy again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WT7405CW) model. We understand the frustration and the challenges you've faced with the open-box washer delivery. We strive to provide reliable and high-quality products, and it is disheartening when we fall short of meeting our customers' expectations. If there are any specific concerns or issues you'd like to discuss, please reach out to us on social media @LGUSSupport so we can help you further. Your satisfaction is important to us, and we want to ensure you receive the quality and service you deserve. ^Juvy
Where’s my washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for washer to be delivered Been going to laundry mat
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Terry. Thank you for communicating with us regarding the LG Washer (WT7405CW) model. We understand how important timely delivery is. We strive to provide excellent services and ensure a smooth shopping experience. Please contact Best Buy customer service at 888-237-8289 for updates on your delivery status. You can also reach out to us on social media @LGUSSupport. Provide us with your order details, and we can help escalate the matter or offer additional guidance. We’re here to help get this sorted out for you. ^Juvy
- Pros mentioned:Noise level
Excellent washing machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super large tub and is so quiet. I can barely hear it run. I didn't notice how dingy my whites were until I ran them through my new LG washer. I think they were glowing when they came out. Great wash machine. I don't mind doing laundry now. It has a delayed start you can run from your phone. Haven't used this feature yet but I'm excited to try it out.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi. Thank you for reaching out and sharing your feedback for your LG High-Efficiency Smart Top Load Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport.`Jai.
LG Washing Machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine never worked. Kept tripping the breaker when turned on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, this is not the customer experience we strive for! Should you need further support, feel free to contact us via phone or chat support. We'd love the opportunity to find a resolution to your issue. Please find further details for these support options here: https://www.lg.com/us/support/contact. ^Chris
- Pros mentioned:Capacity
LG 5.3 top load washer with 4 way agitator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent washer Large capacity, turbo wash, quick wash, deep water, bedding etc. I can wash several pairs of jeans at once, comforters, pillows etc. It also has blue tooth and wifi capabilities so you can program it with your cell phone. This washer does have an agitator so the clothes always come out super clean and fresh smelling. I absolutely love this washer. Highly recommend.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there! Welcome to the LG family! We couldn't be happier that you are loving all of the fabulous features of your new LG Smart Top Load Washer w/Agitator. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita
Would buy again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went back to an agitator style and it makes all the difference. The agitator gets the clothes wetter and washes better. I've had for a couple of months now and no complaints.
I would recommend this to a friend