Customer Ratings & Reviews
- Model:
- WT8405CW
- SKU:
- 6573556
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are positive about the cleaning performance, noise level, and capacity of the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D Technology. Many find it easy to use, especially with the app feature, and appreciate the agitator. However, some customers have noted the limited cycle options.
This summary was generated by AI based on customer reviews.
Not worth it.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't spin at all. Barely moves clothes or anything. I'm returning.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for reaching out and sharing your experience with the LG Washer (WT8405CW). We appreciate you letting us know about the spin issue.
For this model, one helpful step is to check that the lid is fully closed and latched during operation, as the washer will not spin if the safety lock isn’t engaged. It’s also important to ensure the load is balanced—uneven distribution of clothes can prevent the drum from reaching full spin speed. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide tailored support for your unit. ^Juvy
- Cons mentioned:Cycle options
Don't buy- poor job sensing the amount of water
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't add sufficient water to clean clothes- preset water level is off. And if you use Deep Fill option to add more water, it changes the cycle and spins clothes more harshly than desired. Purchased less than 2 months ago and would return if we could. Tech Service totally not helpful. Disappointing!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there! We understand your experience with the LG WT8405CB washer. It’s important to know when the water levels and cycle settings don’t meet your needs, especially after such a short time.You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643
For the water level issue, the Deep Fill option is designed to add more water, but it might also alter the cycle settings. To help resolve this, please check if the washer’s settings are adjusted correctly for your load size and type.
Please send us a private message on Social Media @LGUSSupport with your details. We’ll work with you to find a solution and address your concerns. We appreciate your feedback and are here to help. —Avril
Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was unprofessional, customer service was unprofessional
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Regie. Thank you for sharing your experience with your LG Washer (WT8405CB) model. We value the details and understand the importance of meeting delivery and customer service expectations. If you haven't done so, please contact Best Buy customer service at 888-237-8289 for assistance and potential solutions.
To ensure proper operation after installation, make sure your washer is level on all four feet, as an unbalanced unit can cause excessive vibration or noise. Adjust the leveling feet until the washer is stable. For more guidance, visit https://www.lg.com/us/support/product/lg-WT8405CB.AEBETUS. If you need further assistance with your delivery and service experience, please email us at lgdigitalcare@lg.sprinklrsupport.com for direct support. ^Juvy
Don’t pick up at Phoenix location. Rude people
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good but customer service at the Goodyear location was terrible. I went to pick up the washer and the lady in the front desk almost wanted to fight me because I knocked on the door too hard. It was 15 minutes passed the opening time and no one was opening the door.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jose. Thank you for taking the time to share your experience with the LG Washer (WT8405CB) model. We understand your concern about the challenges you faced during your pickup at our Goodyear location. We aim to provide high-quality products and knowledgeable, helpful, and attentive customer service to ensure a smooth and seamless shopping experience. We take your feedback seriously and will address this matter with our team to ensure this does not happen again. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. We value your feedback and ensure that your future interactions with us are nothing short of exceptional. ^Juvy
- Pros mentioned:Capacity
Good desing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very simple, but it's well-designed and spacious inside
I would recommend this to a friend Mrs. Franceschelli
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My wife likes the LG washing machine very much! Thank you Ryan, for helping with this purchase.
I would recommend this to a friendLove hate.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great but has cheap parts. Plastic instead of metal on the lip of the washer. Down grade from previous model. Sadly I wanted it to be a redesign with the quality parts they are known for! However it feels like cheap tin.
No, I would not recommend this to a friendEase of use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's taking time to get use to coming from s front loader for more than 15 years. However, the ease of use and my clothes are so clean and fresh. The tube is huge. I cannot wait to try my king-sized comforter in it! Now that'd the real test!
I would recommend this to a friendAwesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this machine. It is wonderful. Highly recommend
I would recommend this to a friend