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Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 171 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers express satisfaction with the washer's cleaning performance, quiet operation, and large capacity. Many appreciate its ease of use, especially with the app feature, and some like the inclusion of an agitator and the stylish color. However, a few customers have noted the limited cycle options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 171 reviews
  • Rated 4 out of 5 stars

    Large tub, good and bad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tub is very deep, which helps with washing large volumes of clothing. But if you are on the short side, it’s a long reach to the bottom to get the clothing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use & cleans clothes well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Cleans clothes well. Short wash cycles. Thin Q nices when loads are done speeds up doing laundry. Appreciate a five year warranty was available.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Lid off less than a year

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is been less than a year with my new set I love the dryer and washer overall but for some reason the washer lid has come off on one side of the washer I have no idea why. It’s still functioning well but still loose.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Diana. Thank you for sharing your experience with your LG Washer (WT8405CB) model. We’re glad to hear you’re enjoying the set overall, and we’d like to help with the lid issue. If the lid has come loose on one side, one step you can try is carefully checking the hinge screws and brackets — sometimes they can shift or loosen during use. Tightening the screws or realigning the hinge may secure the lid back in place. You can find more guidance here: https://www.youtube.com/watch?v=J9CluATKEYs. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com with a brief description of the issue so our team can review next steps. ^Juvy LG

  • Rated 5 out of 5 stars

    My new Appliances

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell in love with My appliances can't wait to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this washer thus far. A lot.if options. The service was smooth and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer .. it’s also very slick.. doesn’t make noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My LG washer machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG is everything i imagine. I want to buy the set to it the dryer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our first load had several thick clothes so we had to run 2 cycles for them to dry completely. I’m hoping it won’t be the case for regular clothes. Combined this with the washer and it’s been good thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It it very pretty and has a large tub for the bug blankets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience in the store with purchasing this item excited to receive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that you can set a load to start later in the day! That's a great feature that I didn't realize until it got delivered!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking washer. Highly recommend. Easy to connect to WIFI and control remotely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST IN CLASS!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in class! Period! Who ever thought a washer and dryer set could be referred to as "sexy".

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap , plastic parts on top where bleach dispenser is . It’s already faded and cracked . Very disappointing It leaks from bottom with any bedding , which it should not This is Not a good quality machine

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your feedback with us. We understand your concern about your LG Washer (WT8405CB) model, doesn’t meet your expectations in terms of build quality and performance. We strive to provide durable, high-quality products that exceed our customer's needs and expectations.

      To help address the leak, we recommend checking the drain pump and hose for any blockages, as well as ensuring the load size isn’t too large for the washer. For more information, visit https://www.lg.com/us/support/help-library/leaking-top-load-washer-CT10000012-1435251372507. As for the bleach dispenser, make sure the area is kept clean and that no residue is affecting the components.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with both the leak and the quality concerns. We appreciate your feedback and look forward to resolving these issues for you. ^Juvy LG

  • Rated 3 out of 5 stars

    Returned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool design but disappointed that the top and the agitator were not made of metal. Problem with agitator.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love the washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great. Made the upgrade to a smart washer, and after some learning, i love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s okay

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like LG products but this machine is just not what I expected. It’s already ruined a shirt, it dropped a blob of softener on it in the wash and ruined it. I do t find that it cleans clothes that well. Now I’m stuck with it for the next several years because it wasn’t cheap.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, JorgeA. Thank you for sharing your experience with us. We understand your inquiry regarding the cleaning performance and fabric softener issue with your WT8405CW washer. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
      https://www.bestbuy.com/site/lg-5-3-cu-ft-high-efficiency-smart-top-load-washer-with-turbowash3d-technology-alpine-white/6573556.p?skuId=6573556
      We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer Delivery and haul away was great Set up was fast and good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love Lg Products Tttttyyytyyyyyyyyytyttytttt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the look!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look. Arrived as scheduled. Happy with my purchase thus far.

    I would recommend this to a friend