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Customer Ratings & Reviews

Your price for this item is $799.99
The comparable value price is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 171 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers express satisfaction with the washer's cleaning performance, quiet operation, and large capacity. Many appreciate its ease of use, especially with the app feature, and some like the inclusion of an agitator and the stylish color. However, a few customers have noted the limited cycle options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-171 of 171 reviews
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and Energy saving and best best price in town

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had it for a few weeks now but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Mao

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad and happy to get it. The installation was also good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaced washing machine seamlessly at Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washing machine. Does what it supposed to do.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the brand very good price I used every day and I do it feel any noise

    I would recommend this to a friend
  • Cons mentioned:
    Cycle options

    Rated 1 out of 5 stars

    Don't buy- poor job sensing the amount of water

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't add sufficient water to clean clothes- preset water level is off. And if you use Deep Fill option to add more water, it changes the cycle and spins clothes more harshly than desired. Purchased less than 2 months ago and would return if we could. Tech Service totally not helpful. Disappointing!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there! We understand your experience with the LG WT8405CB washer. It’s important to know when the water levels and cycle settings don’t meet your needs, especially after such a short time.You may access this link related to your concern:  https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643

      For the water level issue, the Deep Fill option is designed to add more water, but it might also alter the cycle settings. To help resolve this, please check if the washer’s settings are adjusted correctly for your load size and type.

      Please send us a private message on Social Media @LGUSSupport with your details. We’ll work with you to find a solution and address your concerns. We appreciate your feedback and are here to help. —Avril LG

  • Rated 1 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery was unprofessional, customer service was unprofessional

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Regie. Thank you for sharing your experience with your LG Washer (WT8405CB) model. We value the details and understand the importance of meeting delivery and customer service expectations. If you haven't done so, please contact Best Buy customer service at 888-237-8289 for assistance and potential solutions.

      To ensure proper operation after installation, make sure your washer is level on all four feet, as an unbalanced unit can cause excessive vibration or noise. Adjust the leveling feet until the washer is stable. For more guidance, visit https://www.lg.com/us/support/product/lg-WT8405CB.AEBETUS. If you need further assistance with your delivery and service experience, please email us at lgdigitalcare@lg.sprinklrsupport.com for direct support. ^Juvy LG

  • Rated 1 out of 5 stars

    Don’t pick up at Phoenix location. Rude people

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good but customer service at the Goodyear location was terrible. I went to pick up the washer and the lady in the front desk almost wanted to fight me because I knocked on the door too hard. It was 15 minutes passed the opening time and no one was opening the door.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jose. Thank you for taking the time to share your experience with the LG Washer (WT8405CB) model. We understand your concern about the challenges you faced during your pickup at our Goodyear location. We aim to provide high-quality products and knowledgeable, helpful, and attentive customer service to ensure a smooth and seamless shopping experience. We take your feedback seriously and will address this matter with our team to ensure this does not happen again. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. We value your feedback and ensure that your future interactions with us are nothing short of exceptional. ^Juvy LG

  • Rated 3 out of 5 stars

    Love hate.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but has cheap parts. Plastic instead of metal on the lip of the washer. Down grade from previous model. Sadly I wanted it to be a redesign with the quality parts they are known for! However it feels like cheap tin.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ease of use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's taking time to get use to coming from s front loader for more than 15 years. However, the ease of use and my clothes are so clean and fresh. The tube is huge. I cannot wait to try my king-sized comforter in it! Now that'd the real test!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine. It is wonderful. Highly recommend

    I would recommend this to a friend