Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$899.99
Save $300
The comparable value is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 201 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the cleaning performance, noise level, and capacity of the 5.3 Cu. Ft. High Efficiency Smart Top Load Washer with TurboWash3D Technology. Many find it easy to use, especially with the app feature, and appreciate the agitator. However, some customers have noted the limited cycle options.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 201 reviews
  • Rated 5 out of 5 stars

    LG washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with this washer thus far. A lot.if options. The service was smooth and quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that you can set a load to start later in the day! That's a great feature that I didn't realize until it got delivered!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new Appliances

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I fell in love with My appliances can't wait to use them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My LG washer machine.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG is everything i imagine. I want to buy the set to it the dryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer .. it’s also very slick.. doesn’t make noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience in the store with purchasing this item excited to receive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking washer. Highly recommend. Easy to connect to WIFI and control remotely.

    I would recommend this to a friend
  • Cons mentioned:
    Cycle options

    Rated 1 out of 5 stars

    Look for something else if I were you.

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water levels are terrible I have to wash everything on deep fill . Would be nice to have a low , medium and high water setting instead of the selection they have . Also you have to select wash cycle every time with no memory for last cycle run.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Lloyd. Thank you for sharing your experience with the LG Washer (WT8405CB) model. We understand the importance of having water levels and cycle selections that match your preferences, especially when you’re doing multiple loads and want the washer to feel intuitive and consistent. For the water‑level behavior, one helpful step you can try is running the Tub Clean cycle if you haven’t recently. This helps the washer recalibrate its load‑sensing performance, which can improve how it determines the appropriate water amount. For more guidance, visit https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-how-to-clean-the-tub--20154543538424. We’d be glad to take a closer look at your unit and assist further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com with your model details so we can continue helping you directly. ^Juvy LG

  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It it very pretty and has a large tub for the bug blankets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST IN CLASS!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best in class! Period! Who ever thought a washer and dryer set could be referred to as "sexy".

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool design but disappointed that the top and the agitator were not made of metal. Problem with agitator.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your inquiry regarding the material composition and performance of the agitator on your LG 5.3 Cu. Ft. Top Load Washer. We understand that the use of specialized high-strength polymers instead of metal did not meet your expectations. To ensure the best performance from your agitator, please make sure the laundry is loaded loosely and evenly around the tub to maintain proper balance during the TurboWash3D cycles.
      https://www.bestbuy.com/product/lg-5-3-cu-ft-high-efficiency-smart-top-load-washer-with-turbowash3d-technology-matte-black/JJ8VPZQZR4
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and we will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Love the washer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is great. Made the upgrade to a smart washer, and after some learning, i love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer Delivery and haul away was great Set up was fast and good

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Quality

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap , plastic parts on top where bleach dispenser is . It’s already faded and cracked . Very disappointing It leaks from bottom with any bedding , which it should not This is Not a good quality machine

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your feedback with us. We understand your concern about your LG Washer (WT8405CB) model, doesn’t meet your expectations in terms of build quality and performance. We strive to provide durable, high-quality products that exceed our customer's needs and expectations.

      To help address the leak, we recommend checking the drain pump and hose for any blockages, as well as ensuring the load size isn’t too large for the washer. For more information, visit https://www.lg.com/us/support/help-library/leaking-top-load-washer-CT10000012-1435251372507. As for the bleach dispenser, make sure the area is kept clean and that no residue is affecting the components.

      Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further with both the leak and the quality concerns. We appreciate your feedback and look forward to resolving these issues for you. ^Juvy LG

  • Rated 5 out of 5 stars

    Love the look!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look. Arrived as scheduled. Happy with my purchase thus far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great love Lg Products Tttttyyytyyyyyyyyytyttytttt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and Energy saving and best best price in town

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had it for a few weeks now but so far so good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ms Mao

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad and happy to get it. The installation was also good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s okay

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like LG products but this machine is just not what I expected. It’s already ruined a shirt, it dropped a blob of softener on it in the wash and ruined it. I do t find that it cleans clothes that well. Now I’m stuck with it for the next several years because it wasn’t cheap.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, JorgeA. Thank you for sharing your experience with us. We understand your inquiry regarding the cleaning performance and fabric softener issue with your WT8405CW washer. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
      https://www.bestbuy.com/site/lg-5-3-cu-ft-high-efficiency-smart-top-load-washer-with-turbowash3d-technology-alpine-white/6573556.p?skuId=6573556
      We appreciate your patience. —Renzo LG