Customer Ratings & Reviews

Do not, under any circumstances, buy this LG washing machine. From day one, it has been a nightmare, and the customer service experience has only compounded the frustration. The most glaring issue is the persistent, horrible smell emanating from the machine's tub. It doesn't matter what detergents I use or how diligently I follow the cleaning instructions—the stench remains. I've owned several washing machines in my life and have never encountered such a problem, nor have I ever needed to perform so much "maintenance" on a machine just to keep it from stinking. Keep in mind, I purchased this LG washing machine in February 2025, so it's essentially a brand-new machine! In a desperate attempt to resolve the issue, I even spent over $200 on a plumber to inspect and replace the water lines, only to be told that the odor originates from the machine itself. So, I followed protocol and purchased washing machine detergents to clean the tub as per the warranty service request and the smell is still there. The warranty, both the manufacturer's and the extended Geek Squad warranty, have proven utterly worthless. Geek Squad refuses to assist because the issue falls under the manufacturer's warranty, which begs the question: what exactly is the point of paying extra for an extended warranty if it provides no additional coverage? LG's warranty service has been equally unhelpful, with representatives seemingly uninterested in resolving the problem or taking responsibility for their faulty product. It feels like nobody wants to help fix the issue or take responsibility of their product and service. Save yourself the headache, the wasted money, and the disgusting smell. Avoid this LG washing machine and definitely don't waste your money on an extended warranty that offers no real value. You're better off washing your clothes by hand.

Really happy with this washer. Clean looking and runs good. Wish it had more "physical" buttons on the machine but the app allows for about 15 other load cycles so overall very happy. Thought having a washing machine logged into network was dorky BUT I LOVE when my phone tells me the wash is done.

Great washing machine—large tub, speedy cycle times, and does a good job getting clothes and other items clean.

Great washer.. Love the large capacity and the app remainders for load complete

This LG washer is fantastic. The clothes are washed well and the space of the drum is just right for heavy loads of comforters and pillows. Highly recommended!! It’s also energy efficient!!

The machine is working as expected thus far. No issues.

Haven't had it for long but it look great and I love the AI washing mode.

We love this washer! The capacity and top load accessibility is great!

Works great! It is very easy to use and fits a lot of clothes

Great product, easy app controls. Nice and quiet. Huge capacity

So far so good,my Samsung washer went out so we decided on replacing the whole set. So far I love it. Clothes are clean and cycles are fast!

Had it for a couple weeks know. After getting used to the buttons. We couldn't be more happy with the up grade. From our old LG washer and dryer.

No soak feature on this machine. LG falsely has claims on the website that you can download more cycles that include a pre-wash but this is false. If you pause the cycle midway it auto drains so there is not work around. You could manually fill the machine before it’s turned on and add water to soak but who wants to do that. Seems like a really simple fix, but LG keeps misrepresenting that you can pre-soak but you can’t as of today.

This washer cleans well, and has a large capacity, reducing the number of loads. It did take me a while to figure out how to use it. It has AI, but no delicate setting. It is all electronic and I downloaded the LG ThinQ, to do laundry from my phone, however, I miss just having buttons and settings where I can just choose for myself.

This LG top Load washer is easy to use and very efficient!

This is a wonderful product that looks and works great

Also, loving the washing machine as well and pushing the easy button (AI) makes life easier.

We love this product it is our first LG washer and dryer.

Terrific washer, with two exceptions. The black panel is a bit hard to read. Needs to be brighter. And the top of the washer is sloped, so if you put a basket of clothes on top, it will probably vibrate off. I bought a soft rubber pad to put on top to stop this.

I like the top load. I am short but I can reach the bottom and it is easy to work .