Customer Ratings & Reviews
- Model:
- WT8400CW
- SKU:
- 10927626
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s been great. No problems with the install.
I would recommend this to a friendLG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better washers I have purchsed in a long time. I love the turbowash.
I would recommend this to a friendLg
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a little loud but shorter wash time. Our old LG washer started to go out so we decided to stick with the LG brand
I would recommend this to a friendworks like a charm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with the washer. wifi notifications are a bonus.
I would recommend this to a friendLots of Room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and look! Plenty of room for king size comforter Very classy!
I would recommend this to a friendWash Machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great machine but I don’t liked the is a touch screen
No, I would not recommend this to a friendPoor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great. Best Buy service is terrible. Still waiting on a return call from GM or corporate. Not sure how you guys run things but to not reach back out to upset patrons isn’t the way
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Keith. Thank you for sharing your experience with us. We understand the importance of having your LG Washer (WT8400CW) model supported properly after purchase, and we’re glad to hear the product itself is working well for you.
To keep your washer performing at its best, one helpful step is to run the Tub Clean cycle regularly. This can be done by selecting Tub Clean on the control panel and running it with no laundry inside—using liquid bleach or a washing machine cleaner if desired. This helps maintain optimal performance and prevents buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cleaning-and-maintenance-guide--20152385368911. If you need further assistance with your case, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can provide additional support. ^Juvy
LG 5.5 Cu. Ft Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity and wash load options. Very energy efficient & quiet!
I would recommend this to a friendGreat washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Only issue is the top is prone to hand smudge marks
I would recommend this to a friendGreat Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I wanted. Would recommend this to anyone!
I would recommend this to a friendHany
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and the team was awesome. Everything was smooth.
I would recommend this to a friendPurchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In store service was excellent along with install employees
I would recommend this to a friendNew washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It slants on top. I would prefer it to be flat and level. Service from Best Buy is outstanding
I would recommend this to a friendSTAINING ALL CLOTHES BLACK! PERMANENT DAMAGE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. I had my older washing machine for 10+ years, and it was still going strong! I only bought this one to upgrade appliances & because I deserved a new washer. BIGGEST MISTAKE EVER. What I wouldn't do to get my older machine back. 2. This machine is only 3 months old and it's been staining my clothes with black residue. 3. Yes, I run tub clean cycles often as per the manual. 4. Yes, LG made me purchase a tub cleaner and run the cycle 3x back to back to rule out it's not me. 5. I did as I was told, sent pictures of all 3 cycles I ran. 6. Then I did a load of laundry and THE STAINS ARE NOW 1000000% WORSE! DID I MENTION THEY ARE PERMANENT STAINS??? OVER $900 worth of clothes damaged, and they seem to prolong the troubleshooting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that the LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Matte Black didn't meet your expectations, and we understand your inquiry regarding the black staining and permanent damage to your clothing. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR
If you have any further questions about this matter or need assistance with the ongoing troubleshooting, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience. —Renzo
Love It!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really, the color is amazing, and it functions great!
I would recommend this to a friendDo not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wash cycles default to hit and high spin and won't let change. Deep fill and single item loads make my breaker trip. The slanted lid is annoying because you can't sit anything on it to dry without it sliding off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Allison. Thanks for sharing your experience with the LG Washer (WT8400CW) model. We understand how important it is for your appliance to offer flexibility and convenience in everyday use.
If the wash cycles default to Hot water and High spin and won’t allow changes, one step you can try is resetting the control panel by unplugging the unit for 60 seconds and plugging it back in. This can help clear any temporary glitches. For Deep Fill and single-item loads, we recommend balancing the load with at least one or two additional items to prevent unbalanced spinning, which may cause power surges and trip the breaker. You can find more cycle customization tips and safety guidance here: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
Great washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pleased with my new washer would recommend.
I would recommend this to a friendWashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the machine very much........................
I would recommend this to a friendLG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions. And manual did not come with delivery. Online booklet is 96 pages if one would like a printed copy.
No, I would not recommend this to a friendAvoid Or Run Tub Clean Often!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for a year. About 2 months ago, I started noticing black marks on our lighter items, especially sheets. I contacted LG customer service and was told to do a tub clean. Note, I regularly run tub clean. First tub clean did nothing. Then I was told to buy a specific tub cleaner and to run it three times. It seemed to help for a couple of weeks. Now I have to run tub clean with their recommended cleaner at least once a week. I'm afraid to run a load without running tub cleaner first because I don't want to ruin more items. FYI: the black marks are permanent. So buyer beware!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WT8400CW) model. We understand your concern about dealing with recurring stains—especially when you've been proactive with regular maintenance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
These black marks on lighter clothes may be caused by residue, mold, or wear on the drum or gasket. While using the Tub Clean cycle is helpful, it shouldn't be necessary every week. We want to investigate the cause of these stains, whether mechanical, water-related, or detergent issues.
Please message us privately on social media @LGUSSupport, and our team will assist you in finding a solution. You deserve to feel confident using your washer, and we're here to help. ^Juvy