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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 792 reviews

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    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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    Rating 4.7 out of 5 stars

91%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 792 reviews
  • Rated 5 out of 5 stars

    Great washing machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waited a month just to get a honest read and have to say I love it. Does a great job of washing with minimal water usage. Washer is very quiet and washes stuff quickly. Sure hope it lasts because it has been great so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Matte Black Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it…huge capacity for large bulky loads and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer! Our 12-year old washer was needing repair, so we replaced it with a Samsung washer, but that was a mistake! The Samsung washer was very noisy, so Best Buy allowed us to exchange for a new LG washer! What a great product. Very quiet and washes clothes efficiently!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why buy one when you can buy two???

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have now bought two of these LG 5.5 extra large washing machines. The first one I bought was so amazing that I bought the second one for a guest house. Just an amazing machine, wonderful quality, energy efficient definitely recommend it to anyone looking for a large washing machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best washer I have owned

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is fantastic! Very large! Super quiet!!! It cleans so well!! 10 out of 10 recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient, quiet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased washer about a month ago , have no regrets , it washes large loads very clean and is very quiet, with just the right amount of functions. Will definitely recommend . Delivery and hook up by bestbuy was also good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    exactly as advertised!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is cooler than our last one. It takes a lot of clothes. It looks nice next to our new dryer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, modern, washer. Impressive capacity and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing very quiet wife loves it easy to use and can control with smart phone!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with functions and capacity. Quiet and clothes come out clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New washer / dryer purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We feel that our purchase was excellent in every way - Sales / price / delivery / installation !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this larger was tub and all the setting to do all kinds of wash. And when the wash is done you hear a buzzing to let you know it done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine is very quiet, clothes come very clean , detergent and softener use is a lot less with new machine also

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG WASHER

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with LG washer the App was very easy to download and install on galaxy phone. Wifi was a little difficult could be because router was far away. Found user manual could be more informative. Washer display would not work had to go to youtube

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very low noise easy to use, heavy duty material LG

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer i got both and i received 200 dollars gift card too, i pick these both products and my love those, washer and dryer has way less noise then normal machines and its really easy to put and remove clothes, thank you LG and best buy for this great product, there was nice guy in best buy who helped me to choose these models

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy, Fast and Quite Easy to use Fast laundry output Quite when using

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wash 3 times a day

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wash and dry extra room for clothes wash and dry. Just don’t get the vent at the store use the flexible vent so that you can placed the washer dryer flashed on the wall.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    One-Star Warning: A Stinking Mess of Regret

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not, under any circumstances, buy this LG washing machine. From day one, it has been a nightmare, and the customer service experience has only compounded the frustration. The most glaring issue is the persistent, horrible smell emanating from the machine's tub. It doesn't matter what detergents I use or how diligently I follow the cleaning instructions—the stench remains. I've owned several washing machines in my life and have never encountered such a problem, nor have I ever needed to perform so much "maintenance" on a machine just to keep it from stinking. Keep in mind, I purchased this LG washing machine in February 2025, so it's essentially a brand-new machine! In a desperate attempt to resolve the issue, I even spent over $200 on a plumber to inspect and replace the water lines, only to be told that the odor originates from the machine itself. So, I followed protocol and purchased washing machine detergents to clean the tub as per the warranty service request and the smell is still there. The warranty, both the manufacturer's and the extended Geek Squad warranty, have proven utterly worthless. Geek Squad refuses to assist because the issue falls under the manufacturer's warranty, which begs the question: what exactly is the point of paying extra for an extended warranty if it provides no additional coverage? LG's warranty service has been equally unhelpful, with representatives seemingly uninterested in resolving the problem or taking responsibility for their faulty product. It feels like nobody wants to help fix the issue or take responsibility of their product and service. Save yourself the headache, the wasted money, and the disgusting smell. Avoid this LG washing machine and definitely don't waste your money on an extended warranty that offers no real value. You're better off washing your clothes by hand.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, thank you for taking the time to share your experience with the LG WT8400CB washing machine. We truly appreciate your detailed feedback and understand how important it is for your appliance to deliver a clean, fresh performance — especially when it’s a brand-new unit.

      We recognize the effort you’ve made to resolve the issue, from following cleaning protocols to hiring a plumber and navigating warranty support. Since this concern has persisted for several months, we’d like to investigate your case further to ensure it receives the attention it deserves. Please reach out to us directly at lgdigitalcare@lg.sprinklrsupport.com so we can take a closer look and explore next steps.

      Thank you again for your feedback — we’re here to support you. -Avril LG

  • Rated 5 out of 5 stars

    Love my LG washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LG washer and it has a bigger drum than my last one which is great as I like to wash my comforter and bedding together. Love that there is no middle spinner as things don't have a chance to get tangled. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty Sweat!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really happy with this washer. Clean looking and runs good. Wish it had more "physical" buttons on the machine but the app allows for about 15 other load cycles so overall very happy. Thought having a washing machine logged into network was dorky BUT I LOVE when my phone tells me the wash is done.

    I would recommend this to a friend