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Customer Ratings & Reviews

$849.99
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Comp. Value: $1,349.99

Customer reviews

Rating 4.6 out of 5 stars with 768 reviews

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  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 768 reviews
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LG washer better size and quality probly never get a samsung again

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 3 out of 5 stars

    Smelly.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the smell it has after a wash. It could smell much better

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Clanking Noise-Defective. Poor Customer Service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this is lengthy, but worth the read! This washer gave me problems right from the start. It make a metal on metal noise when there is any medium to heavy load. I even ran it with just water and it still make the noise. Customer service is a joke. I called them at least 3 times. They offered to come out, but they said I would be charged if they found it was not covered under the warranty. On the first call they said it was not level (this was professionally installed and I sent them pictures of a level next to the washer at different angles. The next time they said the washer was probably overloaded. I showed them pictures of it only 1/2 full. I also ran it with just water and it still make the clanking noise. The 3rd call, they admitted to it being a manufacturing defect, but then tried to take back their statement. The warranty has now expired and I am left with a defective product. I will never buy an LG product again, just based on their customer service. Had problems with the matching dryer, as well.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the persistent metal-on-metal clanking noise from your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer in Matte Black. Your detailed feedback about this issue and your previous customer service interactions is very important to us, and we understand your concern about being left with a defective product.
      We understand that the washer is making this noise even when empty, which is not normal operation. Although the standard warranty may have expired, we want to look into the history of this reported issue to determine the best path forward for a resolution.
      https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Great size and easy use washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install Install, Connect to wifi and first load was ready in less than 15 minutes Great size and the easier access to the tub fits us perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buying products here … always amazing deals … posting good reviews al the time because they are super good…. But I never win the $400 or nothing heheheeh

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    AI Washer that doesn't do it all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer machine is just like any other, gets the job done. You have to download the app to get certain settings, like delicate, but still missing some washer settings (like towels) that you think a new washer would have.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine but by I can’t figure out programming of LG THIN Q.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent products. Lasts a loooong time with no issues!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth of money

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very good product to use for whole family. Worth to buy it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No delicate cycle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No delicate cycle on dial/highlighted menu nor instructions in manual.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my old LG. What used to take 52 minutes now takes 29

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amaizing machine I love it ………………………………………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love them, finally clothes washed and dry's on time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cleans but is hard on clothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this model and exchanged for different LG model. The AI cycle is rough on clothes. The turbo wash in general is rough on clothes. You can’t manipulate a lot of the cycles so you are stuck with turbo was on the most used cycles.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kathy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant at first as with any new high efficiency electronic now days, but very pleased with my CLEAN clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 5.5cuft Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Purchased it to replace my Samsung. With the 5.5cu.ft, it fits everything we need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Front loader better Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well but wish it would use more water. Lid is hard to see through, light above machine reflects and I can’t see the contents of the tub

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Dr. Michael Sharrock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew were prompt, efficient and personable. A good crew for Best Buy!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Best Buy lies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Dryer, but I was lied to by Best Buy employee. I was told to go ahead and buy this before Memorial day and that they would Price match any sales, only to find out that this was false. I will not use Best Buy again.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, JerryG. Thank you for sharing your experience with us. We understand your inquiry regarding the pricing and the information provided by the retailer for your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer. While we do not have direct control over retailer price matching policies, we value your feedback as a loyal LG customer.
      https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was great! Outstanding customer service! Very knowledgeable!

    I would recommend this to a friend