Customer Ratings & Reviews
- Model:
- WT8400CW
- SKU:
- 6573559
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the quiet operation, overall performance, and large capacity of the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload. Many appreciate its ease of use and stylish design. However, some customers have noted concerns regarding the detergent dispenser not draining completely, a lack of desired cycle options, and issues with unusual odors. A few customers reported problems with temperature and spin settings.
This summary was generated by AI based on customer reviews.
STAINING ALL CLOTHES BLACK! PERMANENT DAMAGE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1. I had my older washing machine for 10+ years, and it was still going strong! I only bought this one to upgrade appliances & because I deserved a new washer. BIGGEST MISTAKE EVER. What I wouldn't do to get my older machine back. 2. This machine is only 3 months old and it's been staining my clothes with black residue. 3. Yes, I run tub clean cycles often as per the manual. 4. Yes, LG made me purchase a tub cleaner and run the cycle 3x back to back to rule out it's not me. 5. I did as I was told, sent pictures of all 3 cycles I ran. 6. Then I did a load of laundry and THE STAINS ARE NOW 1000000% WORSE! DID I MENTION THEY ARE PERMANENT STAINS??? OVER $900 worth of clothes damaged, and they seem to prolong the troubleshooting.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand that the LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Matte Black didn't meet your expectations, and we understand your inquiry regarding the black staining and permanent damage to your clothing. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR
If you have any further questions about this matter or need assistance with the ongoing troubleshooting, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. We appreciate your patience. —Renzo
Do not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wash cycles default to hit and high spin and won't let change. Deep fill and single item loads make my breaker trip. The slanted lid is annoying because you can't sit anything on it to dry without it sliding off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Allison. Thanks for sharing your experience with the LG Washer (WT8400CW) model. We understand how important it is for your appliance to offer flexibility and convenience in everyday use.
If the wash cycles default to Hot water and High spin and won’t allow changes, one step you can try is resetting the control panel by unplugging the unit for 60 seconds and plugging it back in. This can help clear any temporary glitches. For Deep Fill and single-item loads, we recommend balancing the load with at least one or two additional items to prevent unbalanced spinning, which may cause power surges and trip the breaker. You can find more cycle customization tips and safety guidance here: https://www.lg.com/us/support/product/lg-WT8400CW.AEWETUS. If you’d like further assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy
LG 5.5 Cu. Ft Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity and wash load options. Very energy efficient & quiet!
I would recommend this to a friendGreat washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Only issue is the top is prone to hand smudge marks
I would recommend this to a friendGreat Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I wanted. Would recommend this to anyone!
I would recommend this to a friendNew washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It slants on top. I would prefer it to be flat and level. Service from Best Buy is outstanding
I would recommend this to a friendPurchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In store service was excellent along with install employees
I would recommend this to a friendHany
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and the team was awesome. Everything was smooth.
I would recommend this to a friendLove It!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really, the color is amazing, and it functions great!
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pleased with my new washer would recommend.
I would recommend this to a friendThe door
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The top door doesn't close easily. I have to slam it hard to get it close. A piece of washer on the door is already loosen.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Washer (WT8400CW) model. We understand how important it is for the lid to open and close smoothly during everyday use. One helpful step you can try is to check the hinge area and the lid dampers to ensure nothing is obstructing the motion. Wiping the hinge points and making sure the washer is leveled properly can also help the lid align and close more easily. For more guidance, visit https://www.lg.com/us/support/help-library/troubleshooting-an-lg-top-load-washer-door-that-will-not-close-properly--20152830489687. If you’d like us to take a closer look at your unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Washing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the machine very much........................
I would recommend this to a friendNot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a fan of top loaders without agitator I feel like this washer doesn’t wash my clothes too well unless I do a second wash
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jessica. Thank you for sharing your thoughts on the LG Washer (WT8400CW) model. We understand how important it is for your washer to deliver a thorough clean the first time.
For improved performance, we recommend using the Deep Wash cycle or selecting the Water Plus option to increase water levels, which can help enhance cleaning results in top-load washers without an agitator. Also, make sure loads are evenly distributed and not overloaded, as this allows the impeller design to move clothes more effectively. You can find more helpful tips here: https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com and we’ll be glad to help. ^Juvy
LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions. And manual did not come with delivery. Online booklet is 96 pages if one would like a printed copy.
No, I would not recommend this to a friendAvoid Or Run Tub Clean Often!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this for a year. About 2 months ago, I started noticing black marks on our lighter items, especially sheets. I contacted LG customer service and was told to do a tub clean. Note, I regularly run tub clean. First tub clean did nothing. Then I was told to buy a specific tub cleaner and to run it three times. It seemed to help for a couple of weeks. Now I have to run tub clean with their recommended cleaner at least once a week. I'm afraid to run a load without running tub cleaner first because I don't want to ruin more items. FYI: the black marks are permanent. So buyer beware!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with the LG Washer (WT8400CW) model. We understand your concern about dealing with recurring stains—especially when you've been proactive with regular maintenance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
These black marks on lighter clothes may be caused by residue, mold, or wear on the drum or gasket. While using the Tub Clean cycle is helpful, it shouldn't be necessary every week. We want to investigate the cause of these stains, whether mechanical, water-related, or detergent issues.
Please message us privately on social media @LGUSSupport, and our team will assist you in finding a solution. You deserve to feel confident using your washer, and we're here to help. ^Juvy
- Cons mentioned:Settings
Use to love LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First washer temp and spin settings would not work, 2nd washer doesn't spin clothes out well at all and soap and softener doesn't all come out of the trays.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your experience about your LG Washer (WT8400CW) model not spinning clothes well and the dispenser trays not draining properly. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
The issue with the soap and softener trays may be caused by a clog. Please check the dispenser trays and their housing for any residue buildup and clean them thoroughly to ensure proper flow. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
GE Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, deep drum . Better than Samsung! Just saying
I would recommend this to a friendCould Be Better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My clothes don’t seem to get clean unless I put it on the Deep Clean or Heavy Duty, even for minor stains/everyday wear.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jazz. Thank you for reaching out about your LG Washer (WT8400CW) model. We understand how important it is for your laundry cycles to deliver consistently clean results, and we appreciate you sharing your experience.
For everyday wear and minor stains, the Normal cycle should typically be sufficient. If you're finding that only Deep Clean or Heavy Duty cycles are effective, here are a few steps you can try: Too much or too little can affect cleaning performance. High-efficiency (HE) detergent is recommended. Overloading the drum can prevent clothes from agitating properly, reducing cleaning effectiveness. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If you'd like us to assist further or explore service options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help you get the best results from your washer. ^Juvy
Do not buy. Save your money .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the first couple of months the washer was fine . However, after a while , it started to make a terrible noise during the spin cycle and will not drain . We had LG maintenance come out 3 separate times and it still doesn’t work. We never wash big loads so this caught us off guard and very disappointing given the price.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Deja. Thank you for sharing your experience with the LG Washer (WT8400CB) model. We appreciate your patience and want to help ensure your washer performs as expected.
If the unit is making loud noises during the spin cycle and not draining properly, we recommend checking the drain hose for any kinks or clogs and confirming that the washer is level on all four corners. An uneven surface can cause excessive vibration and affect drainage. Also, inspect the filter located inside the drain pump—debris buildup can restrict water flow and lead to drainage issues. You can find maintenance tips and troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293. If you'd like us to assist further or review your service history, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help get things back on track. ^Juvy
This model is a lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give zero stars if possible. This is our second unit in a week. The first one made it 5 hours before we got an error message and were unable to use it. We contacted Best Buy who sent a tech who then confirmed it was broken. A week later we just received our second unit. It was infinitely more efficient. It lasted 3 washes before i got the same error message. We followed all all of the instructions and had professionals set up both washers. We also had a geek squad tech attempt to fix it. I believe this model is a lemon. Dont buy it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeremy. Thank you for taking the time to share your experience and provide us with feedback on the LG Washer (WT8400CW) model. We understand how disappointing it can be when a product fails to meet expectations, especially after taking all the necessary steps to ensure proper setup and following the instructions diligently. We aim to offer high-quality products that meet our customers' needs. Your feedback will help us improve our products. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy