Customer Ratings & Reviews

Hi, Todd. Thank you for reaching out about your LG Washer (WT8400CW) model. We understand how important it is for your appliance to power on and perform reliably, and we appreciate you sharing what’s been happening.

If your washer won’t turn on, we recommend trying a full power reset: unplug the unit for 60 seconds, then plug it back in. Make sure it’s connected to a dedicated outlet and that the circuit breaker hasn’t tripped. Also, check that the Control Lock feature isn’t activated — if it is, press and hold the Control Lock button for 3 seconds to disable it. You can find more troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235TWW. If you’d like us to assist further or help coordinate service options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help get your washer back in action. ^Juvy

Hi, Tiffany. Thank you for sharing your feedback with us. We understand your concern about the LG Washer (WT8400CW) model not meeting your expectations. We strive to provide reliable, high-quality products and ensure a smooth experience.

It sounds like the washer’s water level sensor might be misbehaving, which can affect the cycle performance. A helpful troubleshooting step would be to check if the load size is properly balanced, as unbalanced loads can sometimes cause the machine to add too much or too little water. Also, if you haven't tried it yet, you might want to run a "Tub Clean" cycle to ensure there are no blockages affecting the sensors. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425.

We’re here to resolve this with you. Please send us a private message on social media @LGUSSupport, and our team will gladly assist you further to explore possible solutions and make sure your machine is functioning as expected.

We appreciate your patience and look forward to helping you get this sorted. ^Juvy

Hi, Ian. Thank you for reaching out about your LG Washer (WT8400CW) model. We understand how important it is for your appliance to work reliably, especially so soon after purchase, and we appreciate you letting us know.

If the unit isn’t powering on or functioning properly, we recommend unplugging it for about 60 seconds and then plugging it back in to reset the system. Also, make sure the washer is connected to a dedicated outlet and that the circuit breaker hasn’t tripped. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235TWW. If you’d like us to assist further or help coordinate service options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help get your washer back in action. ^Juvy

HI, Horacio. Thank you for sharing your experience with LG Washer (WT8400CW) model. We understand your concern about experiencing repeated issues with your unit. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations. To help resolve this, we recommend checking the power supply and ensuring the water hoses are properly connected to the new unit. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will assist you further with troubleshooting and work toward a solution.

We appreciate your patience as we address this. ^Juvy

Hi Jimmy, thank you for sharing your experience regarding the WT8400CW washer. We understand how important it is for deliveries to be timely and well-communicated, especially when you're looking forward to receiving a new appliance. While LG does not directly manage retailer delivery schedules, we recommend reaching out to your retailer to confirm the status of your order and any cancellation options they may offer. You may contact Best Buy's Customer service 1 (888) 237-8289.

For any additional assistance from our team, please contact us directly at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. -Avril

Hi, Isela. Thank you for sharing your feedback with us. We understand how important it is for your LG Washer (WT8400CW) model to handle all types of stains, especially when you're investing in a large-capacity washer. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. As a first troubleshooting step, we recommend trying the "Heavy Duty" wash cycle with a pre-treatment option for stubborn stains. For dirt stains, using a stain remover or adding an extra rinse cycle could help get the best results. You might also want to check the detergent you're using to make sure it's suitable for your washer’s capabilities. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If these steps don't help, feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore other possible solutions.

We appreciate your feedback, and we’re here to help ensure you get the most out of your washer. ^Juvy

Hi there, Seever7. Thank you for sharing your experience with the LG WT8400CW Top Load Washer. We understand your inquiry regarding the sensor-based water levels and load balancing. This model uses LG’s Auto-Sensing feature to optimize water usage, but if the unit is consistently underfilling or overfilling, we recommend resetting the washer by unplugging it for 60 seconds, then plugging it back in and running a Tub Clean cycle to recalibrate the sensors. Also, ensure the washer is leveled properly and that loads are distributed evenly in the drum to help the sensors work effectively.
https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/6573559.p?skuId=6573559

LG Washer - Troubleshooting Fills Too Slow / Does Not Fill - https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-fills-too-slow-does-not-fill--1337717552954

If the issue continues, please send us a private message on Social Media @LGUSSupport so our team can explore solutions with you directly. We’re here to help ensure your washer performs as expected.
—Renzo

Hi there, AnuR. Thank you for sharing your experience with us. We understand your situation, and we understand about the issues you've encountered with both the damaged washer and the delivery service. We want to make sure you're taken care of.

Since your purchase was made through Best Buy, we recommend contacting them directly to address the damages to your washer and the tile in your laundry room. They should be able to assist you with any service or replacement issues.
https://www.lg.com/us/washers-dryers/lg-wt8400cb-top-load-washer#pdp_specs
If you need any help with your LG washer itself or have specific questions about the model (WT8400CB), feel free to send us a private message on Social Media @LGUSSupport, and our team will be happy to help!

We appreciate your patience, and we're here to support you.

—Renzo

Hi, Martin. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WT8400CW) model, and we’d like to help. We strive to provide high-quality products and ensure a smooth experience. This washer features advanced cleaning technology, but if it's not meeting your expectations, we recommend ensuring the unit is installed on a level surface and using the appropriate wash cycles for your laundry loads. If there are any specific performance concerns, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further. We value your feedback and want to ensure you're satisfied with your purchase. ^Juvy

Hi, Charlie. Thank you for sharing your experience with us. We understand how important it is to have a washer that meets your expectations, and we're here to help. We strive to provide high-quality products that exceed our customer's needs and expectations. For your unit, we recommend trying the "Water Plus" feature, which adds extra water to the cycle and may help with lighter loads. Additionally, ensure you're selecting the proper cycle for your fabrics, as using more gentle cycles like "Delicates" or "Towels" can help reduce wear on clothing. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-increase-the-water-level--20153067163643.
If you’re still experiencing issues, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you further and explore possible solutions. We value your feedback and patience. ^Juvy

Hello there, GustavoC. Thank you for sharing your experience with us. We understand your inquiry regarding your LG WT8400CW washer and concerns about clothes not being cleaned properly. Common reasons for this include overloading the washer, using incorrect cycle settings, or the need for monthly cleaning maintenance. Please try using smaller loads and selecting the appropriate cycle for the fabric type. Also, running the Tub Clean cycle monthly can help maintain washer performance.
LG Washer - Clothing Not Clean Properly - https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790
If you see any error codes on the display or continue to experience issues, please send us a private message on Social Media @LGUSSupport so our team can assist you further. We appreciate your patience. —Renzo