Customer Ratings & Reviews

Hi, Brendan. Thank you for sharing your experience with the LG Washer (WT8400CW) model. We understand your concern about finding a feature you expected that isn’t available. We strive to provide high-quality products exceeding our customer's needs and expectations. While this model doesn’t include a presoak option, you might consider using the "Heavy Duty" or "Normal" cycles, which can help tackle tough stains. For future reference, we always recommend reviewing the product manual for available features.

If you have any further questions or need assistance with your washing needs, please don’t hesitate to reach out. You can send us a private message on social media @LGUSSupport, and our team will be happy to assist you. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy

Hi there, MICHELLE. Thank you for sharing your experience with us regarding your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer. We understand your inquiry and your concern that the top lid latch has failed multiple times, and the difficulty you have experienced with the repair process.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/JJ8VPZQZQ6
We want to make sure your washer is operating correctly. If you have any further questions about its features or need assistance with the lid latch issue, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo

Hi, Karen. Thank you for sharing your experience with your LG Washer (WT8400CW) model. We really appreciate your feedback and the effort you've put into finding solutions for the issues with your clothes. Our goal is to provide top-notch products and make sure everything runs smoothly for you.
To simplify your experience, try resetting your washer by unplugging it for 5 minutes. You can also save your favorite wash cycle by selecting your preferred settings before starting.

We’d love to discuss this further. Feel free to message us on social media @LGUSSupport, and our team will be happy to assist. We're here to help you maximize your washer. ^Juvy

Hi, Jessica. Thank you for sharing your experience with us. We understand your concern about this situation, especially with a little one to care for. It’s good to hear that the machine is working fine after the drain hose was correctly installed. We strive to provide high-quality products that exceed our customer's needs.

While it seems like the installation process was the main issue, we want to assure you that LG products are designed for durability and efficiency when set up properly. To help prevent future issues, we recommend confirming that the drain hose is installed according to the guidelines outlined in the owner's manual. Ensuring the hose is correctly positioned and that the plumbing system is in good condition will help avoid water flow issues.

If you need any further assistance or troubleshooting, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further.

We appreciate your patience and understanding, and we hope your home is quickly back to normal. ^Juvy

Hi, Christopher. Thank you for sharing your experience with the LG Washer (WT8400CB) model. We understand your concern regarding the requirement to download the app for certain functions. The ThinQ app is here to help with cool stuff like custom cycles, remote control, and maintenance alerts, but we know that getting everything set up can feel a bit tricky.

Here’s a little tip to make things smoother: just make sure your washer is connected to Wi-Fi and registered in the ThinQ app before you dive in. This way, downloading custom cycles like "Delicate" will be a breeze! If you’re having any trouble with connectivity, try resetting your washer’s network settings by holding the Wi-Fi button for 3 seconds, and double-check that your phone is on the same network.

We really appreciate your feedback, and we’re here to help you get the most out of your washer. Feel free to drop us a private message on social media @LGUSSupport, and our team will be more than happy to find ways to make things easier for you. Take care! ^Juvy

Hi, Brandi. Thank you for taking the time to share your experience with us. We understand your concern with the LG Washer (WT8400CW) model, especially given the challenges you’ve faced with its performance. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. The deep tub on your washer is designed to handle large loads, but it sounds like the agitation and water level may not be optimal for certain bulky or heavily soiled items like your comforter and baby gear. To improve cleaning results, we recommend using the "Heavy Duty" cycle for larger items, as this is designed for bulkier loads like comforters. You could also try adding a bit more detergent if you’re washing a large or soiled item, as it may need a bit more to get fully clean.

Additionally, if there’s still residue left on items after washing, it’s a good idea to check the washer’s drainage and spin cycle. Sometimes, if the washer isn’t draining properly or if it’s overloaded, it can affect the wash quality. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. Please send us a private message on social media @LGUSSupport, and our team will work with you to troubleshoot and explore possible solutions. We truly appreciate your patience, and we're committed to ensuring you get the best experience possible from your LG washer. ^Juvy

Hi, there. Thank you for sharing your feedback with us. We understand your concern about dealing with a broken hinge on your LG Washer (WT8400CB) model, especially when you’ve taken great care of the unit. We really believe in the quality of our products, and we want to ensure that your experience gets sorted out in the best way possible.

It might be a good idea to check if the hinges are still under warranty, as some parts could be eligible for repairs or replacements. If you haven’t done so yet, feel free to reach out to our support team to go over the details and see if we can escalate this for you. It’s super important for us to get this resolved and to address any concerns you have.

Just send us a private message on social media @LGUSSupport, and we’ll be more than happy to help you out with this issue. We’re all about providing you with a positive solution and will look into this further. ^Juvy

Hi there, OctaviaC. Thank you for sharing your experience with us regarding your LG WT8400CW washer. We understand that your unit stopped operating and the lid is locked, preventing you from getting your clothes out. Your feedback is important, and we'd like to assist you further. To help you with the locked lid, you can try performing a hard reset by unplugging the washer for about 10 minutes, then plugging it back in and trying to open the lid. If the issue persists, please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/6573559.p?skuId=6573559
We appreciate your patience. —Renzo

Hi, there. Thank you for sharing your feedback about your LG Washer (WT8400CW) model. We understand your concern, especially when it comes to washing white linens and bulky items like bedding. Our goal is to provide you with reliable, high-quality products that really meet your needs and expectations.

For those larger loads, we suggest using the Bulky/Large Load cycle. It’s designed just for that, helping with proper water distribution. Just a little tip: try not to overload the washer, as it can make it harder for everything to get cleaned properly. If you need some extra guidance, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348. And for tackling stains, the Pre-wash cycle paired with a good stain-fighting detergent can work wonders.

If you’re still having trouble, don’t hesitate to reach out to us via private message on social media @LGUSSupport. We’re here to help you out and explore any other troubleshooting or service options you might need. ^Juvy

Hello there, RayS. Thank you for sharing your experience with us regarding your LG WT8400CW top load washer. We understand your inquiry about the water temperature during hot water washes, and that you found it to be only lukewarm.

For LG washers, especially high-efficiency models, the water temperature for different cycles is often regulated to optimize cleaning and energy consumption. While there is a "Hot" setting, the actual temperature may be a blend of hot and cold water to reach a specific target temperature rather than purely hot tap water. This is part of the Automatic Temperature Control (ATC) feature designed to ensure consistent performance and energy efficiency.

If you believe the hot water is significantly below what is expected even for a blended temperature, you could check that both the hot and cold water supply hoses are correctly connected to the hot and cold inlets on the back of the washer. Also, ensuring that your home's hot water supply is fully turned on and that there's no issue with your water heater's output temperature can be helpful.
https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/6573559.p?skuId=6573559
We understand Best Buy was helpful with your return. If you have any further questions or concerns about LG washer performance in general, we are always here to assist. We appreciate your patience. —Renzo

Hi, Cengiz. Thank you for sharing your feedback on the LG Washer (WT8400CW) model. We understand your concern about the delivery delays that impact your plans. We strive to provide exceptional services and ensure a smooth experience. While LG does not directly handle deliveries from third-party retailers like Best Buy, we truly want you to receive your washer as soon as possible. If you haven't already, we recommend checking your order status through Best Buy's order tracking system or contacting their customer service at 888-237-8289 to see if an earlier delivery option is available.

Once your washer arrives, we’d love to assist you with setup and answer any questions you may have about its features. If you need any help, feel free to send us a private message on social media @LGUSSupport. We appreciate your patience and look forward to you enjoying your new LG appliance. ^Juvy

Hi, Nynic. Thank you for reaching out and sharing your experience with us. We understand your concern about encountering an issue with your LG Washer (WT8400CB) model right from the start, especially after waiting for so long to complete the first load. We strive to provide high-quality products and exceptional services and ensure a smooth experience.
Based on your description, it sounds like there may be an issue with the washer’s water inlet valve or the drainage system. A quick troubleshooting step you can try is to ensure that the hoses are properly connected and that there are no kinks or blockages affecting the water flow. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-how-to-reset-an-lg-washer--20152745794478.

Please send us a private message on social media @LGUSSupport, and our team will assist you in getting this issue resolved quickly and efficiently. We’re here to help and want to ensure your machine is working as it should. ^Juvy

Hello there, CarloL. Thank you for sharing your experience with us regarding your LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Alpine White washer. We understand your inquiry that the unit is not able to finish a simple quick wash. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/JJ8VPZQZQ6
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo

Hi, Tiffany. Thank you for sharing your feedback with us. We understand your concern about the LG Washer (WT8400CW) model not meeting your expectations. We strive to provide reliable, high-quality products and ensure a smooth experience.

It sounds like the washer’s water level sensor might be misbehaving, which can affect the cycle performance. A helpful troubleshooting step would be to check if the load size is properly balanced, as unbalanced loads can sometimes cause the machine to add too much or too little water. Also, if you haven't tried it yet, you might want to run a "Tub Clean" cycle to ensure there are no blockages affecting the sensors. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425.

We’re here to resolve this with you. Please send us a private message on social media @LGUSSupport, and our team will gladly assist you further to explore possible solutions and make sure your machine is functioning as expected.

We appreciate your patience and look forward to helping you get this sorted. ^Juvy

HI, Horacio. Thank you for sharing your experience with LG Washer (WT8400CW) model. We understand your concern about experiencing repeated issues with your unit. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations. To help resolve this, we recommend checking the power supply and ensuring the water hoses are properly connected to the new unit. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235. If the issue persists, please send us a private message on social media @LGUSSupport, and our team will assist you further with troubleshooting and work toward a solution.

We appreciate your patience as we address this. ^Juvy

Hi, Todd. Thank you for reaching out about your LG Washer (WT8400CW) model. We understand how important it is for your appliance to power on and perform reliably, and we appreciate you sharing what’s been happening.

If your washer won’t turn on, we recommend trying a full power reset: unplug the unit for 60 seconds, then plug it back in. Make sure it’s connected to a dedicated outlet and that the circuit breaker hasn’t tripped. Also, check that the Control Lock feature isn’t activated — if it is, press and hold the Control Lock button for 3 seconds to disable it. You can find more troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235TWW. If you’d like us to assist further or help coordinate service options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help get your washer back in action. ^Juvy

Hi Jimmy, thank you for sharing your experience regarding the WT8400CW washer. We understand how important it is for deliveries to be timely and well-communicated, especially when you're looking forward to receiving a new appliance. While LG does not directly manage retailer delivery schedules, we recommend reaching out to your retailer to confirm the status of your order and any cancellation options they may offer. You may contact Best Buy's Customer service 1 (888) 237-8289.

For any additional assistance from our team, please contact us directly at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. -Avril

Hi, Ian. Thank you for reaching out about your LG Washer (WT8400CW) model. We understand how important it is for your appliance to work reliably, especially so soon after purchase, and we appreciate you letting us know.

If the unit isn’t powering on or functioning properly, we recommend unplugging it for about 60 seconds and then plugging it back in to reset the system. Also, make sure the washer is connected to a dedicated outlet and that the circuit breaker hasn’t tripped. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235TWW. If you’d like us to assist further or help coordinate service options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help get your washer back in action. ^Juvy

Hi, Isela. Thank you for sharing your feedback with us. We understand how important it is for your LG Washer (WT8400CW) model to handle all types of stains, especially when you're investing in a large-capacity washer. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. As a first troubleshooting step, we recommend trying the "Heavy Duty" wash cycle with a pre-treatment option for stubborn stains. For dirt stains, using a stain remover or adding an extra rinse cycle could help get the best results. You might also want to check the detergent you're using to make sure it's suitable for your washer’s capabilities. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790. If these steps don't help, feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you further and explore other possible solutions.

We appreciate your feedback, and we’re here to help ensure you get the most out of your washer. ^Juvy