Customer Ratings & Reviews

LOVE THIS MACHINE SO EASY TO USE. BIG WASHING CAPACITY. COMPARED TO MY PREVIOUS UNIT THIS WORKS LIKE A DREAM. FUN TO LOAD DIFFERENT PICTURES ON THE SCREEN TOO ANYTHING TO MAKE LAUNDRY A LITTLE MORE FUN IS WELCOME

The washer I bought works great and is easy to use. It has a lot of different settings for any wash you need. Totally satisfied with the purchase.

So far it has been great with this machine. It does the laundry very well and quiet.

Love the AI Smart feature, detecting clothing material and auto adjusting water temp is awesome

Best washing machine I ever purchased. Easy to use, puts in detergent and conditioner automatically. Very quiet, fast and clothes come out clean. I have cut my clothes in the washing machine and in out preforms my previous washing machine. what used to take 3.5 hours now takes a 1.5 hours and works far better.

I am so in love with my beautiful washer, WOW! What an incredible machine.It does everything it supposed too.The features are fabulous , I’m in awe with this wonderful washer , so happy that I made this purchase.What a beautiful washing machine , can’t say enough its so beautiful,Ultra modern style fantastic.

Love the washer! Fits huge loads and quietly washes. Great design!

Large capacity, easy to use and ultra quiet operation.

Love my smart washer that automatically dispenses detergent and fabric softener and determines the optimal wash settings based on load size. I couldn’t be more impressed. This machine has completely changed my laundry routine for the better. From the very first load, the auto-dispense feature stood out. You no longer have to measure and pour detergent for every wash — you just fill the reservoir when needed, and the washer does the rest. It’s perfect for busy mornings or loaded laundry days. The washer accurately dispenses the right amount of both detergent and softener every time, which has noticeably improved cleaning results and saved me money on detergent in the long run. The load sensing technology is brilliant and reliable. The washer consistently detects the size and fabric type of the load and selects the appropriate water level, cycle, and time. I used to struggle with choosing the right settings for mixed loads, but now the washer intuitively adjusts everything for me. I’ve noticed clothes come out cleaner and better treated and the clothes does not smell if i leave it in the washer for hours.

Outstanding machine. Very efficient, quiet and well made

I've had the set for about 6 months now & if anyone says anything negative about this model, they don't know how to use it. When it actually works itself! I've never seen low water or anything that is disfunctional with this machine. If you're not sure what to do, just use AI. It measures the weight & supplies everything you need. Just PERFECT!

Quiet machine. Washes well. Large basket. Hard to get used to low water levels, as it is high eficiency. Like the top load. No need to clean gaskets.

[Employee of bestbuy] This is a great washer! Love all the cycle options and the Ez dispenser option as well. This top loader allows for big loads. The AI wash option also accordingly chooses the right wash type depending on the load. Highly recommended

My Samsung front-load washing machine experienced a malfunction after five years of operation. The LG top-load model, however, offers superior performance, reduced wash times, and enhanced reliability.

These are the absolute best working washer and dryer that I have ever bought. They wash everything quickly and efficiently while being quiet and fast. The app is an amazing help as well showing us the progress or letting you adjust the wash/dry cycles or times.

Large number of features and options. Large capicity and ease of adding and removing itrms.

Our dryer went out and ee decided to replace the set. Our old washer was a Samsung front loader. No matter the detergent or how often I cleaned it our clothes had an odor. After a week of no dryer, there was a ton to catch up on, toddler mom. One losd in this thing was like doing three in my old washer! I finally was able to wash my plush king comforter at home instead of the laundromat! Best of all no smell! No residual smells of bleach, scent boosters, or musty clothes in the drum. Plus its super quiet when it runs, and doesn't shake the entire house! For reference we have multiple dogs and a toddler, and theres no dog hair left on anything either.

The machine is fantastic. Just don’t buy it from BEST Buy. Their installer caused a gas leak and then when we tried to get them back to fix it it was going to take 5 days for them to come back. We paid to have a plumber fix it but then we realized the dryer they installed as well they didn’t finish installation of the steam kit. We have had to take 5 days off work to resolve it. And it still isn’t resolved. Not to mention 10+ hours on the phone/chat with people who claims to want to help but actually cannot. They promise help but no one follows through. The entire process has been awful. Lies and misleading information. I will never recommend this company to anyone.

Top loader is the only way to go. High capacity and high efficiency. It has multiple setting allowing you to do bedding which was a high capacity. In my old washer I had to do two loads. Now I can do all the bedding in one load

The base of this unit is made of plastic. This plastic broke during delivery. Because Best Buy is responsible for warranty claims made within 48 hours of delivery, the unit's broken base was repaired by Best Buy in about 10 days. Just as soon as the base was repaired, the drain hose seam failed. At least when that happened the Geek Squad was still on site to witness it and put it on the same repair order for resolution later in the day. For a washing machine that retails for over a thousand dollars new as of this writing, $1,099 to be more precise, this should not be happening. My Maytag washer lasted 13 years, do you have the feeling that this will last 13 years given this review of my initial impressions of having this repaired twice in the first two weeks of ownership? Not likely. So, while it does wash clothes effectively, for now, I can say "wonderful". To the other not so ancillary considerations described previously, I can say "not so wonderful". Features I like on this washer are the dispenser, where you preload the soap and it auto-dispenses according to its needs that AI senses during prewash....and I do like that it connects to the LG app because then it allows for me to know when the laundry is done and when it needs removal. Those are features that I never had before and thought were tertiary considerations but I don't think I'd want another washer without those features now that I have them. Also, LG extended my warranty a year, for free, by registering on the app....which is very nice. I'm sure I'll need that warranty before it expires given my current experiences with the machine.