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Customer Ratings & Reviews

$999.99
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Customer reviews

Rating 4.6 out of 5 stars with 290 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers highly value the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its large capacity, ease of use, and efficiency. The machine is also appreciated for its quiet operation and wash quality. While the design and appearance are well-received, some customers have noted concerns about the length of the cycles.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 290 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fantastic Washer, head and shoulders above Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've long been an LG washer/dryer customer, I've had some issues in the past, so I went to top loader for this and it's PHENOMENAL! I REALLY love this model. No issues at all, and really beautiful and well made - MASSIVE improvement over the Samsung models I tried in between. Don't make the same mistake I made, go with this model right out of the gate.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the capacity, efficiency and functions! Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Keara!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just replaced our 12 year old washer with this one. Love it. Thank you Keara from Anenues location in Jacksonville, Florida ! Your knowledge of this product & its matching gas dryer made our decision making easy! Thank you again Keara!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer and Dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG washer and dryer is amazing. The many different settings is amazing. You put the soaps in the dispenser and it will dispersed the right amount for up to 24 loads which is pretty amazing. The connection for the steam for the dryer was pretty easy to do and i highly recommend if your water line is away from the dryer i think 6ft to 8ft would be perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Excellent washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the washer has performed remarkably well. It is much quieter than the older LG model that it replaced. It also washes batches of laundry in less time which is a welcome improvement. Best of all, our clothes smell much fresher now.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Outstanding!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding washer. It looks as amazing as it works. I switched from an LG front-load washer and dryer to this set, and I am pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Michele hansen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. It fits ton of cloths and easy to use. I would totally recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    BUY THIS WASHER IT RULES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is amazing. The capacity is huge. It cleans SO WELL and it looks awesome too. Highly recommend. The install team from Best Buy/Geek Squad was wonderful to work with as well!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Amazing!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Super quiet and efficient. Tons of cool features.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    This washer is the one you need!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely huge. Love everything about it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an expensive but so far I having have any complaints. Ease to user and it can be connected to the phone

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer, especially paired with the dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, does an excellent job cleaning. It is very quiet and barely even vibrates in spin cycle. It has never once got off balance. The smart features are really nice and help save time. Also reccomend the paired dryer because they sync up and choose the correct setting. Very convenient. Highly reccomend.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These washer was exactly what I was looking little talk for me other than that great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best washer I’ve ever had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer so much. The features in this machine is absolutely incredible. It has so much features and so easy to use. This also saves you a lot of money on getting detergent since it only consumes what the machine thinks how much detergent is needed for the items in the washer. Definitely recommend this washer. I absolutely love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. You can fill the detergent and forget about it as it automatically dispenses. Ive never had a problem with cleaning or leaving residue like some samsung washers. Paired with the same dryer they automatically connect so you dont have to choose which type of load your drying as it adjusts automatically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great top loading washing machine. I love not having to refill the detergent every load.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quite an upgrade from the notifications, to the AI wash feature. Water utilization is low but gets the job done with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top notch Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely amazing washer. It does an excellent job cleaning all clothes and bedding and has auto dispensing detergent feature that's very convenient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. Just load detergent and softener and you’re good to go for 50 loads. Also, the machine is smart with AI and sensors

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 3 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great set but the connection for the steam option is poorly made and stripped the connection so we arent able to use the steam option but other than that awesome washer/dryer set

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, JaredS. Thank you for sharing your experience with us. We understand that the LG - 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload - Matte Black didn't meet your expectations regarding the steam connection. Your feedback is important, and we'd like to assist you further.
      https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZRVVK
      For further assistance and any specific concerns you may have, please contact us on [email protected], and our team will be more than happy to assist you. We appreciate your patience. —Renzo LG

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