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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,599.99

Customer reviews

Rating 4.5 out of 5 stars with 251 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload's large capacity, which is great for washing bedding and large loads. They also praise its efficiency, ease of use, and quiet operation during washes. Positive feedback highlights the many convenient features and excellent cleaning performance. The washer's size and sleek design are also frequently mentioned as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 251 reviews
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks and works perfect, very happy with the product

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product very very happy.work really good and easy with ai

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Excellent for families

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity that works great for our family of 5!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Washed clothes

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My clothes are washed so 10/10. Cleans all the stains and the dirt.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really efficient washer and dryer. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great merchandise

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and sales person was extremely helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    why send me a review before I have it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks great but don't have it yet ................

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    LG washing machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking machine and through the first 3 rounds works extremely well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer cleans very well. I really like the auto dispensing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible washer and horrible customer service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible washer and even worse customer service! DO NOT BUY THIS MACHINE. And honestly don’t buy an appliance from Best Buy period. Piece of garbage! This product was delivered July 9, 2024, it hasn’t been great, but we’ve put up with it. A couple weeks ago it stopped mid cycle a couple times. We tried some troubleshooting, and unplugging the machine seemed to correct that issue. Well here we are July 11, 2025 and it just shut down completely. Doesn’t turn on at all, and of course in true Best Buy fashion there’s “nothing we can do to help unless you pay $125 just to SEE if someone can fix it.” I know things aren’t built like they used to be, but a $1000+ washer completely quitting after 1 year is ridiculous. And the company whose name is behind the sale saying “sorry about you” is even more absurd. I wasn’t expecting a free fix, but a $125 charge to see why their 1 year old washer completely stopped is outrageous. Way to say you don’t have faith in the products you sell. Starting from when we got it, if it’s set to any of the “deep water” settings, nothing gets clean. The clothes just barely swish around and nothing is “scrubbed” or cleaned. We dealt with it and washed using only the basic setting until the end of June when it started glitching here and there. I’m shocked by the number of positive reviews. I’d this broke after 5 years I’d understand. Maybe we got a “lemon”.. but in that case Best Buy still doesn’t stand behind their product. BUY SOMETHING ELSE AND GO THROUGH A DIFFERENT STORE!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, ErinL. Thank you for sharing your experience with us regarding your LG WT8600CB washer. We understand your inquiry about the issues you've encountered with the unit, including the deep water settings and it not powering on. We'd like to assist you further with troubleshooting and exploring possible solutions. Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help.
      https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/6573543.p?skuId=6573543
      We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    If you’re thinking about these… DO IT!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the set it’s so nice I can start my laundry when I’m at work so it’s finished when I get home it’s so convenient! And so many setting for all your needs !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first seen this I was a little afraid to buy. This is one of my best home purchases. And I’m a 3 time home owner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The upgrade lcd screen is so nice, it has many great features like smart dispense. Feels like great quality and washes so well! I was worried about no agitator but it really did the job.

    I would recommend this to a friend
  • Pros mentioned:
    Wash quality

    Rated 5 out of 5 stars

    Love it!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves this washer it washes clothes amazing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer no issue’s awesome feature’s will recommend 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer and Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the washer and dryer set,which is a great set.Hooked up to wifi with no problem.Works great, works remotely through my phone.Great product. I would definitely buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer - I would buy again

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been using this washer for about 3 weeks. It does a great job in sizing the loads and helping determine how to best clean with minimal water use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washing machine. The AI settings are awesome. The holding tanks for detergent and softener add a convenience I hadn’t even thought of. Really enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, a great purchase at the outlet store. Great service from Steve at the Farmers Branch location. Product wrapped nicely for transport in the rain with my own trailer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Experience Ever!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m beyond frustrated. So after making decision to purchase this set I had it delivered, I thought it would be delivered by best buy directly but no it was thru a third party, the two guys who delivered it treated my items like cheap toys, literally tossed them around like it was nothing they don’t use straps to lift them, they used their hands tried to carry it into my laundry room only to drop it bang it in the doorway then one of the guys had the nerve to tell me if we sucked tell us we sucked like really what you think! Unbelievable! So I called with a complaint to have best buy resend out new set, after waiting two more weeks the new set comes this time the delivery guys were way better did everything right very respectful of my items the only issue now was after hooking up the washer I noticed the floor wet only to see there’s a small leak coming from underneath the washer somewhere smh! Unbelievable! I swear! I should’ve listened when I read some reviews stating there were leaks now I’m done I just want a full refund and use it on a different set

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Elizabeth. Thank you for sharing your experience with us regarding your LG Washer (WT8600CB) model. We understand your concern about dealing with delivery issues and a leaking washer. We strive to provide high-quality products and exceptional services to ensure a smooth and seamless experience. For the leak you mentioned, a common troubleshooting step is to check the hoses connected to the washer. Ensure that the water supply hoses are securely tightened and that there are no kinks or damage. For more information, visit https://www.youtube.com/watch?v=y29xkQi1Efo. Regarding delivery issues, we recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. For further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you with exploring possible solutions. ^Juvy LG