Customer Ratings & Reviews
- Model:
- WT8600CB
- SKU:
- 6573543
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its large capacity, ease of use, and efficiency. The machine is also appreciated for its quiet operation and wash quality. While the design and appearance are well-received, some customers have noted concerns about the length of the cycles.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
New models
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was time for an upgrade and love the new features this one brings
I would recommend this to a friend - Pros mentioned:Ease of use
Smart washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. .
I would recommend this to a friend - Pros mentioned:Ease of use
Love it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Delightfully modern. Exceeds expectations.
I would recommend this to a friend - Pros mentioned:Overall performance
LG washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient and sleek and it plays a cute chime when the load is done!
I would recommend this to a friend Find a different brand and model. DO NOT RECOMMEND
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this washer in April 2025. It worked fine until it prompted for its second update. Now it won’t turn on. We have had it for about 5 months and now it won’t turn on and we are without a washer. We called BestBuy and they were no help and just forwarded us to LG. LG sent a technician out and after a few days, they showed up. He ordered parts to be sent to our house. They arrived and the tech was supposed to come back the day after the parts arrived and they had the tracking numbers to confirm that date. We scheduled for the tech to return on the afternoon the parts were to be delivered. I called them to confirm that morning and let them know that the parts had been delivered. A hour or so later, we get a text message saying that the tech cancelled the appointment and they are sorry for the inconvenience. We called LG, who at that point couldn’t reschedule a new appointment for 48 hours- so we waited two days to schedule a different tech to come help. When the new tech arrived, he noticed the first tech had ordered the wrong parts. (We are two weeks without a washer at this point in the story). That tech leaves and calls later in the day to let us know that the part he ordered is at least 4 weeks out. He said they will call us to schedule when they physically have the part in hand- to verify that it’s the correct one this time. So we are potentially looking at another 5+ weeks before we have a working washing machine. We called LG to see if we could do an exchange, or anything like that- and it’s not an option. They said they would only consider doing that if after 4 weeks, we still could not get the part. TLDR; Look for a different brand. LG does not back up their products and used to have much better customer service than the nightmare we have just gone through. I will never order another product from LG, and that is unfortunate. LG was the brand we have used for years, but they have completely dropped the ball here and have shown they do not care about their customer retention. I didn’t buy a brand new washer, to end up having to go to the laundromat for two months+. Thanks LG!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Tricia. Thank you for sharing your experience with us regarding your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload (Model: WT8400CB or similar). We understand your inquiry and the challenging repair situation you have encountered after the washer stopped working following a software update. We also acknowledge the multiple service delays you have described, including the cancelled appointment, the incorrect part initially ordered, and the extended wait for the correct replacement part.
We want to help ensure that your washer is restored to full working order as efficiently as possible. Since your washer is currently not turning on, one basic step you can check is the power source and the unit's ability to reset.
Basic Troubleshooting: Please try a hard reset on the electronic control board. To perform a reset, start by unplugging your washer's power cord completely from the wall outlet. Wait for about five minutes. After the time has passed, plug the washer back into the wall outlet. This process can sometimes reboot the control board and may restore power.
We understand that you are in the middle of a complex service case and are seeking an alternative resolution. We want to review the full details of your case, including the long wait time for the correct part, to see how we can best assist you moving forward.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZRVVK
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience.
—Renzo
Perfect
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks and works perfect, very happy with the product
I would recommend this to a friend- Pros mentioned:Capacity
Excellent for families
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large capacity that works great for our family of 5!
I would recommend this to a friend - Pros mentioned:Overall performance
Buy it if you considering
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 star. If you are considering it, go ahead & buy it. You would not regret.
I would recommend this to a friend - Pros mentioned:Overall performance
Washer and dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really efficient washer and dryer. Would definitely recommend.
I would recommend this to a friend Replacement Washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically replacing the same LG machine we had for several years (which was fantastic) before the recent hurricane swamped the one we had. Like the look and the new features of the updated version, however the single dial center control is a bit more difficult to operate. I am sure once we get use to it, it will be fine.
I would recommend this to a friend- Pros mentioned:Overall performance
LG washing machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great looking machine and through the first 3 rounds works extremely well!
I would recommend this to a friend - Pros mentioned:Ease of use
Great merchandise
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and sales person was extremely helpful
I would recommend this to a friend - Pros mentioned:Overall performance
why send me a review before I have it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks great but don't have it yet ................
I would recommend this to a friend - Pros mentioned:Overall performance
I
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since I have bought this washer is been good no problem at all .
I would recommend this to a friend Lg washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer cleans very well. I really like the auto dispensing.
I would recommend this to a friendLG 5.5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice update over the previous model display is a little sparse, but it works.
I would recommend this to a friendBeautiful!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The upgrade lcd screen is so nice, it has many great features like smart dispense. Feels like great quality and washes so well! I was worried about no agitator but it really did the job.
I would recommend this to a friendGreat washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great and works well. The auto dispensing detergent is convenient as well as the text to your phone when the wash is finished.
I would recommend this to a friendIf you’re thinking about these… DO IT!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love the set it’s so nice I can start my laundry when I’m at work so it’s finished when I get home it’s so convenient! And so many setting for all your needs !
I would recommend this to a friendGreat Washer and Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the washer and dryer set,which is a great set.Hooked up to wifi with no problem.Works great, works remotely through my phone.Great product. I would definitely buy again.
I would recommend this to a friend