Customer Ratings & Reviews

I’m beyond frustrated. So after making decision to purchase this set I had it delivered, I thought it would be delivered by best buy directly but no it was thru a third party, the two guys who delivered it treated my items like cheap toys, literally tossed them around like it was nothing they don’t use straps to lift them, they used their hands tried to carry it into my laundry room only to drop it bang it in the doorway then one of the guys had the nerve to tell me if we sucked tell us we sucked like really what you think! Unbelievable! So I called with a complaint to have best buy resend out new set, after waiting two more weeks the new set comes this time the delivery guys were way better did everything right very respectful of my items the only issue now was after hooking up the washer I noticed the floor wet only to see there’s a small leak coming from underneath the washer somewhere smh! Unbelievable! I swear! I should’ve listened when I read some reviews stating there were leaks now I’m done I just want a full refund and use it on a different set

Outstanding washer!! Had an LG that was 10 years old and this was an exceptionably better upgrade… wish we would have done it sooner. Price matched with surrounding prices..

We got the matching washer and dryer and we love them! Top loader is definitely the way to go!

A little pricey but makes doing wash fun. Love the way it works

This thing has been totally awful for us. It bangs and jumps around, sounding as if there's construction going on in the laundry room. It repeatedly won't drain and stops mid-cycle, full of dirty water. I called the manufacturer re: the warranty and they insisted I try to fix it with a hard reset -- which worked each time it wouldn't drain for a few months, but now even the hard reset won't work. Just got off a call with manufacturer again -- finally they're willing to send out a technician, but he's booked up for the next two weeks with no visible schedule thereafter. What? Do yourself a favor and avoid this one.

Works great, best I’ve ever owned! Highly recommend

Quite and nice sleek look. Nice AI technology. Easy to manage plus. Fantastic app features as well.

This washer is beautifully made, but operationally deficient. In trying to make it easy to operate LG has made it too hard to tailor your wash cycle to your load requirements. The mist glaring problem is water coverage. It adds too little water to the normal setting, barely covering your clothes. Left that way it would really wear them out quickly if it didnt actually tear them up. I called LG and after a bit of conversation thry admitted thst this was the most complained about issue. You can do all of your loads on the Deep Wash setting, but that kind of makes the normal setting obsolete. We ultimately sent the washer back and purchased the lower end LG WT7150, which allows you to add water as needed. We like it very much. Not as pretty but its a washer, not a piece of art.

We bought this dryer on may 14th, 30 days later the dryer died. Tech came out and couldn't get his tester to register power at the plug. So I had to call an electrician to come out, there were no issues with the electrical so I called bestbuy again. They agreed to replace the dryer since I bought the my best buy total coverage when I purchased the washer and dryer. They scheduled me for a replacement on JULY 9.....so now I'm without a dryer for 25 days. JULY 9th rolls around, oh no they still cannot get this model dryer I bought from the warehouse, and not it will be available until JULY 23 ....will it be here after my dryer has been down almost 2 months? I doubt it. Best buy sells items they cannot replace, and sells you my bestbuy total "warranty" that may replace your item in a few months. Imagine if this were a refrigerator. If I ever get this sorted out I won't be buying appliances at best buy again.

My wife is really enjoying her Top load washer! She’s been enjoy how quick and easy it’s been to wash loads of laundry.

Best washer ever totally recommended to everyone its amazing

Initial review - solid, slick and nice functionality. We've had numerous LG products and trust their reliability.

It’s absolutely amazing washer I bough the dryer too!! So happy with the performance and easy to use

Nice. Looks great. Huge tub. The AI feature is great.

Excellent service the two person that deliver the washer there names are joandry and janky

Great washer. But leaks having a hard time of getting LG to come look at it since it's under manufacturer warranty. Best Buy said i could return it but if they came and got it, would cost me money.( leaks from inside where discharge hose is

We love this washer!! It cleans our clothes really well and I like how we can see control it from our phone as well.

Best washer I ever used in my life 10/10 will recommend

Best Buy installer was on time and did a great job installing both the dryer and washer.

I absolutely love this washer!! I love the digital displace and how you can connect it to the app!