Customer Ratings & Reviews
- Model:
- WT8600CB
- SKU:
- 6573543
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload's large capacity, which is great for washing bedding and large loads. They also praise its efficiency, ease of use, and quiet operation during washes. Positive feedback highlights the many convenient features and excellent cleaning performance. The washer's size and sleek design are also frequently mentioned as positive aspects.
This summary was generated by AI based on customer reviews.
Avoid at all cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am 28 cycles in and have had it fill the entire tub twice after the app told me the wash was complete. I wrote customer service who told me to plug a hair dryer into the outlet and see if it trips because they are pretty sure the outlet is bad. I ended that chat as the person did not know what the were talking about and I called customer service. This person informed me there was an imbalance and that it was filling with water to rebalance it. That would make sense if it was still running unfortunately the cycle was done and the app told me it was done and the tub filled with water for the next 5 mins. I had to wait for the water to drain. The customer service agent then informed me they can send someone out on my dime because nothing was wrong. Thankfully I am still in the return period and will avoid LG in the future.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Nate. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WT8600CB's) model water cycle issue. We strive to provide top-notch products and exceptional services and ensure a smooth experience. It sounds like your machine may be encountering a sensor or communication issue with the app, which can sometimes lead to incorrect cycle information being displayed. We recommend performing a reset of the washer by unplugging it for a few minutes and then plugging it back in to see if the issue persists.
Please send us a private message on social media @LGUSSupport, and our team will be happy to further assist you with troubleshooting and finding a resolution. We appreciate your patience. ^Juvy
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure still getting used to this brand not sure
I would recommend this to a friendOk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a decent washer may have to use rinsing cycle more than once but ok
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your feedback on the WT8600CB washer. We appreciate your comments about its performance.
We're glad to hear that overall, you find the washer to be decent. Using the rinsing cycle more than once may sometimes be necessary depending on load size and detergent concentration to ensure thorough cleaning.
If you have any further questions or need assistance with optimizing your washer's performance, please don't hesitate to reach out to us via private message on Social Media @LGUSSupport. Our team is here to assist you and ensure you continue to have a positive experience with our products.
Thank you for choosing LG. Your feedback is valuable as it helps us to improve our products and services. We look forward to assisting you further. —Mau
Excellent products poor in store customer service
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The LG product I purchased AI washing machine and dryer work great. However dealing with the people in the store in Springfield on Baltimore Pike was a nightmare.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Fred. Thank you for sharing your experience with us. We're thrilled to hear that you're enjoying the performance of your LG Washer (WT8600CB) model, AI washing machine and dryer—it's great to know that the appliances themselves are working well for you.
However, we understand your concern about experiencing with the store in Springfield on Baltimore Pike was less than ideal. We strive to provide exceptional services and ensure a smooth experience. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. If you'd like, we can look into your concerns with the store or help you connect with someone who can assist you further. Please feel free to send us a private message on social media @LGUSSupport with your specific concerns, and we'll do our best to make sure your experience with LG is as positive as possible.
We appreciate your feedback, and we're here to help. ^Juvy
I HATE this washer!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had such high hope for this washer!! However, I absolutely HATE it!!! The clothes (from the very beginning) come out dirtier than when they went in. We have Siberian huskies...so lots of fur. You can't tell there is fur on the clothes going in, but they are covered in fur and caked with gunk coming out! I do every load using DEEP FILL just to add extra water, but it doesn't matter. I so regret paying so much $ and buying this washer!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Steve. Thank you for sharing your experience with us. We understand your concern about the LG Washer (WT8600CB) model, especially when it’s not performing as expected with your loads of laundry and with the pet fur. We strive to provide high-quality products that exceed our customer's needs and expectations.
To start, we recommend trying the "Heavy Duty" cycle if you're washing particularly dirty or fur-filled loads, as it’s designed to provide a more thorough cleaning. Additionally, using a pet hair removal product or a lint filter for the washer can help reduce the amount of fur that clings to clothes. It’s also helpful to clean the drain pump filter and the wash tub, as buildup can sometimes impact washing performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.
If you continue to have issues, please send us a private message on social media @LGUSSupport. We'll work with you to troubleshoot further and explore solutions to ensure your washer is working effectively. We truly appreciate your patience and are here to assist in making this right. ^Juvy
Does not clean clothes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a washer and dryer to clean clothes a week ago. This washer does not clean clothes or pull liquid soap from the soap trey. On hold right now trying to setup a return with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Todd. It's important to us that you have a positive experience with your LG washer and dryer. To address the issues you're facing with your washer not cleaning clothes or pulling liquid soap from the tray, we recommend the following steps:
1. Ensure that the washer is properly installed, including leveling and water connections.
2. Sometimes, residue can block the tray. Remove and thoroughly clean the soap tray to ensure smooth soap flow.
3. Make sure the washer is not overloaded, which can affect cleaning efficiency. Distribute clothes evenly to allow proper water flow and detergent dispersion.
4. Choose the appropriate wash cycle for the type and amount of laundry you're cleaning.
If these steps don't resolve the issue, please contact us directly at @LGUSSupport. Our team will help expedite the return process with Best Buy or arrange for a technician to inspect and resolve the problem. We aim to ensure your complete satisfaction with our products. ^Sam
Worst washer
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer motherboad constantly not working, clothes come so wrinkled, barely no water wadhing vlothes
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Theresa. Thank you for sharing your feedback on the LG Washer (WT8600CB) model. We understand your concern about dealing with repeated issues like a malfunctioning motherboard, as well as clothes coming out wrinkled and with inadequate water usage during washing. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. In the meantime, for help and to obtain more information, you may visit the following links: https://www.lg.com/us/support/help-library/lg-washer-why-are-my-clothes-wrinkling-or-tangling--20150720870979 and https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-fills-too-slow-does-not-fill--1337717552954.
To address the motherboard issue, we recommend reaching out to us via private message on social media @LGUSSupport with your details so we can arrange for troubleshooting or a repair under warranty.
We appreciate your patience and are committed to resolving this for you as quickly as possible. ^Juvy
Got a lemon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were excited for this purchase. But unfortunately, the unit was a lemon. I'm sure they're great
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Orlando. Thank you for sharing your experience with LG Washer (WT8600CB) model. We understand your concern about your unit that didn’t meet your expectations. We strive to provide high-quality products and exceptional services to ensure a smooth experience. To help ensure your unit performs as designed, we recommend running a Tub Clean cycle using an LG-authorized cleaner to maintain optimal performance. If you continue to experience issues, we’d like to look into this further for you.
Please send us a private message on social media @LGUSSupport, and our team will gladly explore solutions to address your concerns. Your feedback is truly important to us, and we’re here to help. ^Juvy
Good washer….Best Buy employees are horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to pickup my wqsher and enountered probably the most entitled and self-righteous employees i have ever seen. Hands down. Two other customers had the same experience. They literally would not engage with you unless forced, then walked away to complain about you to other employees while we were there. All of us went to a manager and same occurred. Love the products….service at the woodruff toad store is the worst it has ever been, they know it, and do not care!!! Amazing.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your experience with the LG Washer (WT8600CB) model. We're grateful that you enjoy our products, and we truly value your support. At LG, we’re all about not just delivering great products but also making sure every interaction with us feels just as good.
We know that shopping experiences can differ depending on where you are, but we’d be more than happy to step in and help you out directly if there’s anything you need regarding your washer. If you’d like some personalized assistance, just drop us a private message on social media @LGUSSupport. We’re here to help in any way we can. ^Juvy
Giftcard scam by bestbuy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are great! However Bestbuy sakes rep promised the "$150.00" gift card that was the promotion during the sale and i never got it. Called them they said wait 2 weeks it will come in mail. It did not arrive after muliple calls they said they dint see the promotion. Than stated it wasnt applied by representative and sakes department had to fix it. Sakes department said they had to fix it and kept tossing me back and forth. The sakes rep even said and noted a giftcard should have been emailed but nothing. Giftcard is a scam.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We’re glad to hear that you're happy with your LG Washer (WT8600CB) model, but we understand your concern about the gift card promotion not being honored as promised. We strive to provide exceptional services and ensure a smooth and seamless experience. While we cannot directly resolve retailer-specific promotions, we recommend continuing to work with Best Buy customer service team at 888-237-8289, specifically their promotions or customer relations department. Since they’ve already acknowledged the issue, escalating the matter further could help.
If you’d like, feel free to send us a private message on social media @LGUSSupport with any additional details, and we can assist you in escalating the matter to the appropriate contacts within Best Buy to ensure it gets resolved.
We appreciate your patience and hope this is sorted out for you quickly. ^Juvy
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the dispensing operation. Wonderful idea. Great product.
I would recommend this to a friendNever again
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 10 washes repair bike repair person came out assessed it. No parts were available so I had to return it. Then bought another unit and it was missing the feet so I have to return that one. I will never buy another appliance from Best Buy again I had a horrible experience. Plus, I told Best Buy I was up two flights. STAIRS bought a refrigerator. The refrigerator was delivered and they wouldn’t bring it up the stairs because they said it needed four guys. They postponed it by three weeks to schedule four guys and two guys showed up and they didn’t wanna wait for the other two guys so two guys brought it upstairs. And I’m still missing a single panel from the refrigerator and they’re saying it’s now continued backorder till mid December.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WT8600CB) model and your recent appliance purchases. We understand your concern about dealing with multiple issues, from the washer breaking down to the delivery challenges with your refrigerator. We strive to provide high-quality products and excellent services that exceed our customers' needs and expectations.
It’s unfortunate that you faced such difficulties with both your returns and the installation process. We appreciate your feedback, as it helps us understand where improvements are needed.
If you have any questions or need assistance navigating this situation further, please send us a private message on social media @LGUSSupport. We're here to help and hope to make your next experience much smoother. ^Juvy