Customer Ratings & Reviews
- Model:
- WT8400CB
- SKU:
- 6573546
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its excellent cleaning performance, quiet operation, and large capacity. The ease of use and attractive appearance are also frequently cited as positive aspects. While some users noted limitations with the spin cycle, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. I love it and that it connects to my phone. Now I know exactly when my my load is done. I love it.
I would recommend this to a friend- Pros mentioned:Noise level
Nice washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, quiet. Laundry is very clean. Would buy again
I would recommend this to a friend LG and Best Buy - A perfect Match!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy = Best Price and Best (Rated and Quality) Products and Delivery!
I would recommend this to a friendGreat machine so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this top loader versus my previous front loader. It doesn’t wobble like the previous machine
I would recommend this to a friendgreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.same as my dryer my previous washer lasted 18 yrs I hope for the same with my new one
I would recommend this to a friendLg 5.5 washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer and great customer service !! Also fast shipping and install!
I would recommend this to a friendBuyer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ourchase was straight foward on the website. The delivery, on time, the 2 guys were super nice and friendly. No issue removing the old washer and installing the new. So the service was 5 star. Way too soon to review the unit itself properly.
I would recommend this to a friendGreat LG washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Lots of features. Highly recommend.
I would recommend this to a friendHappy Buyer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’re happy with the delivery, the installation and the quality of the product.
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy few months ago and I love it so far it’s really good safe energy energy and I know had trouble so so far.
I would recommend this to a friendClanking Noise-Defective. Poor Customer Service.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know this is lengthy, but worth the read! This washer gave me problems right from the start. It make a metal on metal noise when there is any medium to heavy load. I even ran it with just water and it still make the noise. Customer service is a joke. I called them at least 3 times. They offered to come out, but they said I would be charged if they found it was not covered under the warranty. On the first call they said it was not level (this was professionally installed and I sent them pictures of a level next to the washer at different angles. The next time they said the washer was probably overloaded. I showed them pictures of it only 1/2 full. I also ran it with just water and it still make the clanking noise. The 3rd call, they admitted to it being a manufacturing defect, but then tried to take back their statement. The warranty has now expired and I am left with a defective product. I will never buy an LG product again, just based on their customer service. Had problems with the matching dryer, as well.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the persistent metal-on-metal clanking noise from your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer in Matte Black. Your detailed feedback about this issue and your previous customer service interactions is very important to us, and we understand your concern about being left with a defective product.
We understand that the washer is making this noise even when empty, which is not normal operation. Although the standard warranty may have expired, we want to look into the history of this reported issue to determine the best path forward for a resolution.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/JJ8VPZQZRR
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo
LG WASHER 5.5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No issues with machine, my only complaint is that I wish the control selections were illuminated as they are hard to see if you do any wash in the evening even with overhead light.
I would recommend this to a friendMarilyn's review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experience picking out the washing machine with Best Buy personnel --- and very happy with the delivery and installation. The machine is functioning just as expected. I am happy with the number of cycles and water and spin options available. Excellent!!!
I would recommend this to a friendGood washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great for the price and washes the cloths very good
I would recommend this to a friendPoor Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great. Best Buy service is terrible. Still waiting on a return call from GM or corporate. Not sure how you guys run things but to not reach back out to upset patrons isn’t the way
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Keith. Thank you for sharing your experience with us. We understand the importance of having your LG Washer (WT8400CW) model supported properly after purchase, and we’re glad to hear the product itself is working well for you.
To keep your washer performing at its best, one helpful step is to run the Tub Clean cycle regularly. This can be done by selecting Tub Clean on the control panel and running it with no laundry inside—using liquid bleach or a washing machine cleaner if desired. This helps maintain optimal performance and prevents buildup. For more guidance, visit https://www.lg.com/us/support/help-library/lg-top-load-washer-cleaning-and-maintenance-guide--20152385368911. If you need further assistance with your case, kindly send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can provide additional support. ^Juvy
Worst purchase ever.. lost a 19 year customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase experience ever . Best Buy provided poor customer service in handling issues . Did not compensate or exchange for a comparable product after 3 weeks and 2 new replacement machines after first deliver . How is a brand new item non functional on delivery ? How is the second one not worked as well delivered the next week? Then they just wanted to keep replacing with bad item. They promise to replace with new set then tried to limit me to certain brands to replace with . Then offered a set less than what I paid for or cheaper model. Instead of letting me get an adequate model of similar purchase which was only $20-30 more per unit . Yes, i said it correct $20-30 difference. They would prefer to lose a Best Buy card holder over $50-60 price difference then comp it . They rather loose a $1600-1800 sale for $60 buck difference . So I told them to return and pick these lemon or products recieved up. I purchase a new home two weeks ago and had issues with this set since deliver . I have been inconvenience with re-arranging my schedule for replacement / redelivery and being without a dryer and washer functioning properly to wash cloths . Had to drive two cities over to my old home which I no longer have access to now to dry clothes and wash . Now left again on week three trying to figure out how to wash and dry clothes with no functioning product waiting for them to pick up return which is another nightmare and unorganized. So I can go to Lowe’s or Home Depot so they can replace with a working set . Oh here is the kicker why did they Best Buy representative ask did you use the gift cards yet from the promo . I said no I been to busy trying to get you all to send a working product . She was like since you want a refund of items I’m cancel all the gift cards for the purchase promo to??? How distasteful . So not only did you provide poor service , bad product , and you want my gift card back to ? What is going on Best Buy when did you all become less customer based ? Well I won’t be using my best buy card again once then and will be paying off the refrigerator I purchase with this disfuctional washer /dryer set you sold . LG you need to check you production on these new sets they are not up to standard and inconvenience when you recieved bad product . Best Buy do better on customer service . You will not be in business long if you keep running customers off
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WT8400CW) model. We understand your concern about dealing with ongoing issues and poor customer service, especially after your challenges with multiple non-functional units. We strive to provide high-quality products and excellent services to ensure a smooth and seamless experience. For help, we recommend reaching out to LG Customer Service directly, as they may be able to address any concerns regarding product performance and assist you further.
Please send us a private message on social media @LGUSSupport so we can help facilitate a resolution and ensure you have a better experience moving forward. Your satisfaction is important to us, and we appreciate your patience during this process. ^Juvy
LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great size and efficiency. We really like the color and style as well
I would recommend this to a friendVery smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great experience using our new washer. Love the smart device alerts and especially love that I can upload other cycles via WIFI.
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good this is worth is verry verry verry verry worth it
I would recommend this to a friendBest washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this washing machine. It is the best one I have ever had. We had a GE before this and it kept giving us problems so we decided to go with this set. Love love love this washer and dryer set. I recommend to everyone.
I would recommend this to a friend