Customer Ratings & Reviews

Worst purchase experience ever . Best Buy provided poor customer service in handling issues . Did not compensate or exchange for a comparable product after 3 weeks and 2 new replacement machines after first deliver . How is a brand new item non functional on delivery ? How is the second one not worked as well delivered the next week? Then they just wanted to keep replacing with bad item. They promise to replace with new set then tried to limit me to certain brands to replace with . Then offered a set less than what I paid for or cheaper model. Instead of letting me get an adequate model of similar purchase which was only $20-30 more per unit . Yes, i said it correct $20-30 difference. They would prefer to lose a Best Buy card holder over $50-60 price difference then comp it . They rather loose a $1600-1800 sale for $60 buck difference . So I told them to return and pick these lemon or products recieved up. I purchase a new home two weeks ago and had issues with this set since deliver . I have been inconvenience with re-arranging my schedule for replacement / redelivery and being without a dryer and washer functioning properly to wash cloths . Had to drive two cities over to my old home which I no longer have access to now to dry clothes and wash . Now left again on week three trying to figure out how to wash and dry clothes with no functioning product waiting for them to pick up return which is another nightmare and unorganized. So I can go to Lowe’s or Home Depot so they can replace with a working set . Oh here is the kicker why did they Best Buy representative ask did you use the gift cards yet from the promo . I said no I been to busy trying to get you all to send a working product . She was like since you want a refund of items I’m cancel all the gift cards for the purchase promo to??? How distasteful . So not only did you provide poor service , bad product , and you want my gift card back to ? What is going on Best Buy when did you all become less customer based ? Well I won’t be using my best buy card again once then and will be paying off the refrigerator I purchase with this disfuctional washer /dryer set you sold . LG you need to check you production on these new sets they are not up to standard and inconvenience when you recieved bad product . Best Buy do better on customer service . You will not be in business long if you keep running customers off

Great size and efficiency. We really like the color and style as well

Really great experience using our new washer. Love the smart device alerts and especially love that I can upload other cycles via WIFI.

good this is worth is verry verry verry verry worth it

I love this washing machine. It is the best one I have ever had. We had a GE before this and it kept giving us problems so we decided to go with this set. Love love love this washer and dryer set. I recommend to everyone.

The product offers efficient performance with convenient features like EasyUnload. It's user-friendly, quiet, and delivers excellent cleaning results. Highly recommend for modern households.

Nice washer easy to use, happy with the way it looks and how easy it is to use. But notice it does wash as good has my previous washer

when we put tide powder in it does not work ( tide sticks to clothes) works great with liquid tide (may work good with front loader).

I feel like this machine washes fairly well. It has a learning curve as all such new things do, but it does the job fairly well. I do think that the soap does not fully come out sometimes so an extra rinse is occasionaly required. My biggest complaint is that there is no setting that lets me customize to my hearts content. The presets all have options that are locked and I think this is often why the laundry doesn't come out as desired. I've never had presets like this before and it's frustrating.

A good size washer with cool features like AI wash Smart control. Able to wash the California-size bedding without any issues. I am very impressed, and it pairs very well with the Dryer, which allows AI sync by the way the devices match the dry cycle with the wash cycle.

Great service and the gentleman that helped me and my wife was very professional and took his time explaining everything!!

Very good set just the right size colors are very cute

Overall super spacious but only had it for a month and already had to be Exchanged

Machine has been upgraded and it works great! The inclined top does allow an easier reach when removing clothes.

I do not like the smell it has after a wash. It could smell much better

A month in and its working well so far. Need more time for better review. But they asked

Sometimes you have to turn the machine off and back on to get it to work!

Stinks all the time weird smell. My samsung never snelled. Goimg to contact support on issie

Great machine but by I can’t figure out programming of LG THIN Q.

Great value for price! Smooth buying online process and Great delivery!