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Customer Ratings & Reviews

Your price for this item is $999.99
The comparable value price is $1,449.99

Customer reviews

Rating 4.6 out of 5 stars with 697 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers praise the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its excellent cleaning performance, quiet operation, and large capacity. The ease of use and attractive appearance are also frequently cited as positive aspects. While some users noted limitations with the spin cycle, the overall feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 697 reviews
  • Rated 4 out of 5 stars

    Front loader better Choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes well but wish it would use more water. Lid is hard to see through, light above machine reflects and I can’t see the contents of the tub

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kathy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hesitant at first as with any new high efficiency electronic now days, but very pleased with my CLEAN clothes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG 5.5cuft Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Purchased it to replace my Samsung. With the 5.5cu.ft, it fits everything we need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason was great! Outstanding customer service! Very knowledgeable!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cleans but is hard on clothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this model and exchanged for different LG model. The AI cycle is rough on clothes. The turbo wash in general is rough on clothes. You can’t manipulate a lot of the cycles so you are stuck with turbo was on the most used cycles.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for new generations to have this in your home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been the best purchase! I have had no issues so far. So easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Tried to love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried to love it - gets off balance a lot when spinning. Like most review state, water does not cover clothes when washing. Washer does not have a soak feature as I was informed by sales rep when purchasing. Detergent dispenser always filled with water even though appliance is level.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, John. Thank you for sharing your experience with your LG washer model WT8400CW. For the balance issue during spinning, ensure the washer is level and that the load is evenly distributed. Regarding the water coverage, try adjusting the load size settings to match the amount of laundry. The detergent dispenser can remain filled with water if the washer is overfilled or if there’s a clog. If these suggestions don't resolve the issues, please send us a private message on our social media platform via @LGUSSupport. Our team will provide further troubleshooting and support to enhance your washing experience. We appreciate your patience and are here to assist. ^Sam LG

  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good machine. Love all the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG IS BEST

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice good product, l love it to used this product

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    lemon model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash And nightmare ordered this lemon model and hot delivery on time , i started with very little load and in 2 minutes having error LE motor error , i contacted bestbuy immediately and told them to returned or refund as such it was in 15 day return policy they offered if i wanted to exchange with another, i was very disappointed and decided to go with samsung but unfortunately they cancelled my appointment without asking me and didn’t pickup LG lemon washer that was sitting in my house for two weeks, i try 20 thousand calls and finally was able to speak with Home service customer representative brittney and cynthia because those indian customer service representative know nothing and just waisted ny time for two weeks well i short home service was able to place appointment for just pickup LG and i didn’t want any other washer but just refund in my credit card and they picked up washer almost three weeks and more worse was my refund process because bestbuy isssue gift cards when i buy unfortunately i had to go store to solve my issue because call center was unable to respond

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with us. We understand your situation and the challenges you've faced with the delivery, error issues, and the refund process for your LG WT8400CB washer. It sounds like this has been a difficult experience, and we truly appreciate your patience in working through it.

      To assist you further, we recommend reaching out to us directly through private message on Social Media @LGUSSupport, where we can review your case and help find a resolution. We want to ensure that this is addressed promptly and properly.
      https://www.bestbuy.com/site/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-matte-black/6573546.p?skuId=6573546
      We look forward to working with you to resolve this issue.
      —Renzo LG

  • Rated 5 out of 5 stars

    Dr. Michael Sharrock

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery crew were prompt, efficient and personable. A good crew for Best Buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and perfect size for my king size of blanket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the LG washer. The space is large enough. Love the look

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Choice

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grateful for the salesman and manager for their guidance with this choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best LG washmachine ever, super fast washing .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to LG appliances

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn’t have been an easier installation and operation of this top load washer and purchased the matching gas dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washing machine not sure why some had issues it but I haven’t had an issue yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washing machines we have bought in years great remote app tells us everything we need to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Washer and top brand

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer top notch from LG. It is a smart washer as well

    I would recommend this to a friend