Customer Ratings & Reviews
- Model:
- WT8400CB
- SKU:
- 6573546
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 5.5 Cu. Ft. High Efficiency Smart Top Load Washer with EasyUnload for its excellent cleaning performance, quiet operation, and large capacity. The ease of use and attractive appearance are also frequently cited as positive aspects. While some users noted limitations with the spin cycle, the overall feedback highlights a positive user experience.
This summary was generated by AI based on customer reviews.
Great washer!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color black and the huge drum tk fit a heavy load of clothes and towels.
I would recommend this to a friendworks like a charm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very happy with the washer. wifi notifications are a bonus.
I would recommend this to a friend- Cons mentioned:Settings
Use to love LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First washer temp and spin settings would not work, 2nd washer doesn't spin clothes out well at all and soap and softener doesn't all come out of the trays.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your experience about your LG Washer (WT8400CW) model not spinning clothes well and the dispenser trays not draining properly. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
The issue with the soap and softener trays may be caused by a clog. Please check the dispenser trays and their housing for any residue buildup and clean them thoroughly to ensure proper flow. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-washing-machine-drum-not-spinning--20150584818000.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
LG Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better washers I have purchsed in a long time. I love the turbowash.
I would recommend this to a friendLots of Room
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the size and look! Plenty of room for king size comforter Very classy!
I would recommend this to a friendNew washing machine
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It slants on top. I would prefer it to be flat and level. Service from Best Buy is outstanding
I would recommend this to a friendWashes well- but get the Extended Warranty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It washes well, but gets off balance and will repeat the wash cycle over and over. I didn't realize it until after the 4th round of it rewashing. Glad I got the warranty. It does have "AI" and can download an App to monitor wash cycles.
I would recommend this to a friendDo not buy. Save your money .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the first couple of months the washer was fine . However, after a while , it started to make a terrible noise during the spin cycle and will not drain . We had LG maintenance come out 3 separate times and it still doesn’t work. We never wash big loads so this caught us off guard and very disappointing given the price.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Deja. Thank you for sharing your experience with the LG Washer (WT8400CB) model. We appreciate your patience and want to help ensure your washer performs as expected.
If the unit is making loud noises during the spin cycle and not draining properly, we recommend checking the drain hose for any kinks or clogs and confirming that the washer is level on all four corners. An uneven surface can cause excessive vibration and affect drainage. Also, inspect the filter located inside the drain pump—debris buildup can restrict water flow and lead to drainage issues. You can find maintenance tips and troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-washing-machine-whys-is-water-not-draining-from-my-washer--20153067403293. If you'd like us to assist further or review your service history, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help get things back on track. ^Juvy
LG 5.5 Cu. Ft Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great capacity and wash load options. Very energy efficient & quiet!
I would recommend this to a friendGreat washer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer. Only issue is the top is prone to hand smudge marks
I would recommend this to a friendGreat Purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is exactly what I wanted. Would recommend this to anyone!
I would recommend this to a friendPurchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In store service was excellent along with install employees
I would recommend this to a friendHany
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and the team was awesome. Everything was smooth.
I would recommend this to a friendLove It!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really, the color is amazing, and it functions great!
I would recommend this to a friendGreat washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pleased with my new washer would recommend.
I would recommend this to a friendWashing machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Like the machine very much........................
I would recommend this to a friendLG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions. And manual did not come with delivery. Online booklet is 96 pages if one would like a printed copy.
No, I would not recommend this to a friendGE Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer, deep drum . Better than Samsung! Just saying
I would recommend this to a friendBeware- faulty top lid
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not recommend this washer. The top lid latch has failed twice in the last 8 months and LG will not recognize the design flaw. Search Reddit with the model number and you will find many similar stories. Getting it fixed is a major hassle and LG will do everything they can to avoid handing the repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, MICHELLE. Thank you for sharing your experience with us regarding your LG 5.5 Cu. Ft. High Efficiency Smart Top Load Washer. We understand your inquiry and your concern that the top lid latch has failed multiple times, and the difficulty you have experienced with the repair process.
https://www.bestbuy.com/product/lg-5-5-cu-ft-high-efficiency-smart-top-load-washer-with-easyunload-alpine-white/JJ8VPZQZQ6
We want to make sure your washer is operating correctly. If you have any further questions about its features or need assistance with the lid latch issue, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you. —Renzo
DO NOT PURCHASE! DEFECTIVE DESIGN
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The default wash cycles are programmed WRONG. They conflict with the users manual; most cycles default to HOT wash and SUPER HIGH SPIN. LG will not listen and insist that if there is no error code, there is no problem. Best Buy replaced this twice and finally told me to pick out something else as the second one had the SAME problem. Check the internet, many people are complaining about this very same issue. Do not waste your time on this one. It has damaged clothes and cost me many days of missed work.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Karen. Thank you for sharing your experience with your LG Washer (WT8400CW) model. We really appreciate your feedback and the effort you've put into finding solutions for the issues with your clothes. Our goal is to provide top-notch products and make sure everything runs smoothly for you.
To simplify your experience, try resetting your washer by unplugging it for 5 minutes. You can also save your favorite wash cycle by selecting your preferred settings before starting.
We’d love to discuss this further. Feel free to message us on social media @LGUSSupport, and our team will be happy to assist. We're here to help you maximize your washer. ^Juvy